• Management of international Shipping Software Partners with focus on integration of DHL IT Interfaces and commercial Topics to boost eCommerce growth• Management of Aftersales/Post-Purchase Partners to optimize the Communication and Customer Experience along the eCommerce value chain• Internal optimization Projects (new Tracking interfaces, Partneraudits, Data Protection) • Coordination of internal Stakeholders (IT Interfaces (API) , Communications, IT Support, Productmanagement, Sales) to optimize DHL Parcel Business (e.g. "Become a Customer"-Process)

• Process analysis, -modelling, -optimization and –automation• Calculations of process efficiency and savings• Agile project & stakeholder management in a complex organizational environment• Change management (training, communication) for process changes• Support of automation designers during technical implementation• Definition of test cases and user acceptance tests• Work with several digitalization tools (RPA, BPM, OCR)