Florian Schroeder Email and Phone Number
"Tomorrow will Today be Yesterday"- Project lead for customer experience tools across sales channels- Implementation of Net Promoter Score (NPS) Inner and Outer Loop- alignment of change, communication and training concepts with management board- coordination and delivering of trainings for multiple thousand employees- Experience in alignments with labor unions- agile project coach (design thinking, business model canvas, Scrum methodologies, Kanban boards)- managing of project budgets- leading teams of 4-8 pax, virtual and onsite
Deutsche Apotheker- Und Ärztebank - Apobank
View- Website:
- apobank.de
- Employees:
- 1481
-
Head Of Customer ExperienceDeutsche Apotheker- Und Ärztebank - ApobankMettmann, Nrw, De -
Head Of Customer Success & Service InnovationStepstone Deutschland Gmbh Jan 2023 - PresentDüsseldorf, Nordrhein-Westfalen, DeutschlandI manage 3 Customer Success teams for SMB and strategic customers. Goals: Increase customer loyalty + find new ways of cross-selling. -
Team Manager Customer Success (Service Innovation)Stepstone Deutschland Gmbh Jul 2021 - Dec 2022Düsseldorf, Nordrhein-Westfalen, DeutschlandManaged a team of customer service engineering and customer success innovation to increase strategic KPI's -
Project Lead Customer Experience ToolsMetro Germany Oct 2018 - Jun 2021Düsseldorf, Nordrhein-Westfalen, Deutschland- Project lead for Customer Experience Tools across all sales channels and customer touchpoints (omnichannel)- Project lead for ongoing implementation of Net Promoter Score (NPS) across all sales units and headquarter, responsible for Inner and Outer Loop towards 100% customer centricity- budget and employee responsiblity- project coach for agile working and thinking -
Project Manager Digital Transformation And Net Promoter ScoreMetro Group Oct 2016 - Sep 2018DuesseldorfProject lead Digital Transformation of process Trainings with 4 employeesCo Project Lead implementation of Net Promoter Score (NPS)Project Coach for agile working (Design thinking and SCRUM)Blended Learnings for store staff and sales managerHarmonization of Trainings for Metro GermanyDevelopment of innovative and new learning formatsSAP-LSO -
Learning And Training SpecialistMetro Group Apr 2015 - Sep 2016DuesseldorfRoll-out of SAP-LSO for Metro GermanyProject Management for new online TrainingsBlended LearningChange ManagementRoll-out of Training programmes for sales force and delivery -
Trainer Führung Und VertriebThe Phone House Telecom Gmbh Feb 2012 - Mar 2015Münster/London -
Volontär CrossmediaAschendorff Medien Gmbh & Co. Kg Jan 2011 - Jan 2012Münster, Nordrhein-Westfalen, Deutschland
Florian Schroeder Skills
Frequently Asked Questions about Florian Schroeder
What company does Florian Schroeder work for?
Florian Schroeder works for Deutsche Apotheker- Und Ärztebank - Apobank
What is Florian Schroeder's role at the current company?
Florian Schroeder's current role is Head of Customer Experience.
What skills is Florian Schroeder known for?
Florian Schroeder has skills like Training, Blended Learning, Mobile Learning, Sap Lso, Projektleitung, Retail, Sap Hr, Digital Transformation, Hr Transformation.
Who are Florian Schroeder's colleagues?
Florian Schroeder's colleagues are Peter Jewanski, Gabriela Ülger, Jürgen Döll, Barbara Gerathewohl, Michael Lüschen, Maik Budke, Brigitte Salz.
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Florian Schroeder
Munich -
Florian Schroeder
Munich2wellsterhealth.com, boehringer-ingelheim.com -
Florian Schroeder
Dresden
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