Florian Schroeder

Florian Schroeder Email and Phone Number

Head of Customer Experience @ Deutsche Apotheker- und Ärztebank - apoBank
Mettmann, NRW, DE
Florian Schroeder's Location
Düsseldorf, North Rhine-Westphalia, Germany, Germany
About Florian Schroeder

"Tomorrow will Today be Yesterday"- Project lead for customer experience tools across sales channels- Implementation of Net Promoter Score (NPS) Inner and Outer Loop- alignment of change, communication and training concepts with management board- coordination and delivering of trainings for multiple thousand employees- Experience in alignments with labor unions- agile project coach (design thinking, business model canvas, Scrum methodologies, Kanban boards)- managing of project budgets- leading teams of 4-8 pax, virtual and onsite

Florian Schroeder's Current Company Details
Deutsche Apotheker- und Ärztebank - apoBank

Deutsche Apotheker- Und Ärztebank - Apobank

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Head of Customer Experience
Mettmann, NRW, DE
Website:
apobank.de
Employees:
1481
Florian Schroeder Work Experience Details
  • Deutsche Apotheker- Und Ärztebank - Apobank
    Head Of Customer Experience
    Deutsche Apotheker- Und Ärztebank - Apobank
    Mettmann, Nrw, De
    View
  • Stepstone Deutschland Gmbh
    Head Of Customer Success & Service Innovation
    Stepstone Deutschland Gmbh Jan 2023 - Present
    Düsseldorf, Nordrhein-Westfalen, Deutschland
    I manage 3 Customer Success teams for SMB and strategic customers. Goals: Increase customer loyalty + find new ways of cross-selling.
    View
  • Stepstone Deutschland Gmbh
    Team Manager Customer Success (Service Innovation)
    Stepstone Deutschland Gmbh Jul 2021 - Dec 2022
    Düsseldorf, Nordrhein-Westfalen, Deutschland
    Managed a team of customer service engineering and customer success innovation to increase strategic KPI's
    View
  • Metro Germany
    Project Lead Customer Experience Tools
    Metro Germany Oct 2018 - Jun 2021
    Düsseldorf, Nordrhein-Westfalen, Deutschland
    - Project lead for Customer Experience Tools across all sales channels and customer touchpoints (omnichannel)- Project lead for ongoing implementation of Net Promoter Score (NPS) across all sales units and headquarter, responsible for Inner and Outer Loop towards 100% customer centricity- budget and employee responsiblity- project coach for agile working and thinking
    View
  • Metro Group
    Project Manager Digital Transformation And Net Promoter Score
    Metro Group Oct 2016 - Sep 2018
    Duesseldorf
    Project lead Digital Transformation of process Trainings with 4 employeesCo Project Lead implementation of Net Promoter Score (NPS)Project Coach for agile working (Design thinking and SCRUM)Blended Learnings for store staff and sales managerHarmonization of Trainings for Metro GermanyDevelopment of innovative and new learning formatsSAP-LSO
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  • Metro Group
    Learning And Training Specialist
    Metro Group Apr 2015 - Sep 2016
    Duesseldorf
    Roll-out of SAP-LSO for Metro GermanyProject Management for new online TrainingsBlended LearningChange ManagementRoll-out of Training programmes for sales force and delivery
    View
  • The Phone House Telecom Gmbh
    Trainer Führung Und Vertrieb
    The Phone House Telecom Gmbh Feb 2012 - Mar 2015
    Münster/London
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  • Aschendorff Medien Gmbh & Co. Kg
    Volontär Crossmedia
    Aschendorff Medien Gmbh & Co. Kg Jan 2011 - Jan 2012
    Münster, Nordrhein-Westfalen, Deutschland
    View

Florian Schroeder Skills

Training Blended Learning Mobile Learning Sap Lso Projektleitung Retail Sap Hr Digital Transformation Hr Transformation

Frequently Asked Questions about Florian Schroeder

What company does Florian Schroeder work for?

Florian Schroeder works for Deutsche Apotheker- Und Ärztebank - Apobank

What is Florian Schroeder's role at the current company?

Florian Schroeder's current role is Head of Customer Experience.

What skills is Florian Schroeder known for?

Florian Schroeder has skills like Training, Blended Learning, Mobile Learning, Sap Lso, Projektleitung, Retail, Sap Hr, Digital Transformation, Hr Transformation.

Who are Florian Schroeder's colleagues?

Florian Schroeder's colleagues are Peter Jewanski, Gabriela Ülger, Jürgen Döll, Barbara Gerathewohl, Michael Lüschen, Maik Budke, Brigitte Salz.

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