-Account management -Client training on using the software -Expertise on the requirements to sell on marketplaces-Technical troubleshooting and reporting

- Stock and lodge management- Welcoming of guests- Organisation of daily activities

- Follow QA best practice in day to day work.- Maintain excellent working relationships with Customer Service, Business and Product as the primary face of the Tech team on a day to day basis.- Investigate issues reported by the rest of the business and if possible, diagnose the root problem.- Brief developers and other QA on these issues and work with them to resolve these problems.- Work with other members of the QA and Tech team in the delivery of new features and maintenance of existing ones. - Regular meeting with stakeholders to discuss issues with the product that need addressing as part of the standard bug fixing process and those which sit outside i.e. long term issues which need looking into. - Participate in software deployments.- Test new features being developed.- Any other QA tasks which are deemed needed at the time.

Reception of Curriculums VitaeScheduling and performing of job interviewsContact with head H.R for contracts makingTraining of new staff Coaching/ongoing training of employeesService quality checksAnalysing and reporting of statistical dataCreation and implementation of CS strategies

Reception of Curriculums Vitae Scheduling of job interviewsPerforming job interviewsTraining of new staff (13 up to date)Contact with head H.R for contracts makingContact with employees to meet their needs/concerns

Reception of invoicesScheduling paymentsInvestigation of affiliation/disputesSupervising payments system and paid ads on the siteIn charge of refunds and security checks (Transactions velocity, Chargeback, Scammers)Organisation of list of debtors

Promoted in June 09Supervising payments system and paid ads on the siteIn charge of refunds and security checks (Transactions velocity, Chargeback, Scammers)Organisation of list of debtorsStaff recruitments (5 employed)

Creation of the department - emails and phone answersAnswering customers emailsAnswering customers phone callsSupervising payments system and paid ads on the siteIn charge of refunds and security checks (Transactions velocity, Chargeback, Scammers)Team recruitments and trainings (8-10 employed)Translations for the site into French and/or English

University of West LondonBSc (Hons) Psychology -Student representative year 2year 1-Work of Psychologists-Research methods in psychology -Learning and Cognition -Social and Developmental Psychology -History and Context year 2-Brain and Behaviour -Individual differences -Further research methods -Cognitive psychology-Social psychology-Developmental psychologyyear 3-Psychology of Mental Health-Introduction to theories of Counselling-Introduction to Cognitive Neuropsychology-occupational Psychology

Answered support emails;Answered telephone support calls;Upgraded memberships for cheques and postal orders received;Translations for the website into French; - Confirmed / amended new registrations.

- Achieved high sales targets and provided excellent customer relations; - Managed stock and selected items from collections/shop administration; - Developed and executed concepts for visual merchandise display.

Moss Bros, Ealing, London. Suit hire and customer relations:Trained hire department staff:Managed stock and performed general shop administration;

ReceptionPaperworkStock order