Florian Wagner Email and Phone Number
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Passionated hotelier with a demonstrated history of working in the hospitality industry. Skilled in MICROS, Front Office, Hospitality Management, Hotel Management, and Rooms Division. Strong operations professional with a Master of Business Administration (MBA) focused in Hospitality Administration/Management from Glion Institute of Higher Education.
Marriott International
View- Website:
- marriott.com
- Employees:
- 206259
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Senior Director Rooms Operations And Retail, EmeaMarriott InternationalGermany
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Senior Director Rooms Operations & Retail, EmeaMarriott International Nov 2022 - PresentEschborn, Hesse, GermanySupporting the overall strategy of the Rooms, Retail and Guest Experiences Operations teams. In particular, this position acts as the foundation for all products and services that affect operations. Overseeing the creation and sustainment of programs, processes, and initiatives relating to Rooms Operations and Retail for the EMEA region across 78 countries.
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Director Rooms Operations & Retail, EmeaMarriott International Sep 2020 - Oct 2022Eschborn, Hesse, GermanyIn this position I am reporting to the Vice President Guest Experience, EMEA. The purpose of this role is to support the overall strategy of the Guest Experience team.
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Senior Manager Rooms Operations & Retail, EuropeMarriott International Jul 2019 - Aug 2020Eschborn, GermanyResponsible to ensure locally and brand appropriate “pull-through” of rooms related (Front Office, Housekeeping & Retail) programs, processes, and initiatives for the European continent. Specific areas of focus include operations troubleshooting, working effectively with property management teams, providing rooms related information and training, ensuring close alignment between a business case and the end design of a product or service, testing/piloting products and services, communicating product/service standards and specifications, quality assurance oversight, improving current programs based on analysis, and providing expertise for pre-openings and hotel conversions.Reporting to the Vice President Rooms Operations & Services as part of the Continental Lodging Services team.
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Director Of OperationsGrand Hyatt Jul 2017 - Jun 2019Amman Governorate, JordanOverlooking the daily operations of the Rooms, Food & Beverage and Culinary Divisions. Budget responsibility for all divisions and representing the General Manager in his absence. -
Director Of RoomsGrand Hyatt Doha Hotel & Villas Jan 2017 - Jun 2017Doha, QatarOverseeing Front Office Division, Guest Relation, Housekeeping, Spa and Recreation. Directly responsible for budgeting, forecasting, strategic orientation, and team development
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Director Of RoomsGrand Hyatt Abu Dhabi Hotel And Residences Emirates Pearl May 2015 - Dec 2016Abu DhabiAssisting the project manager and working closely with the owner representatives to ensure implementation of Hyatt standards. Involved in the hotel overall manning structure and recruitment process. Pre and post opening budget experience.
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Director Of RoomsPark Hyatt Oct 2012 - Apr 2015Haeundae-Gu, Busan, KoreaMember of the pre-opening team. Responsible for Front Office, Housekeeping, Guest Relation, and Spa operations. Responsible for all outsource contract negotiation and renewal (Housekeeping, Security and Valet operations), set up of the Spa membership program (200 members) and all financial aspects of the operation. -
Assistant Director Of RoomsPark Hyatt Dec 2010 - Sep 2012Zürich Area, SwitzerlandResponsible for Front Office operations and Housekeeping.
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Front Office ManagerHyatt Regency Auckland Dec 2008 - Dec 2010Auckland, New ZealandOverseeing Front Office, Housekeeping and Guest Relation. Actively involved in the full tower and public area refurbishment. -
Guest Service ManagerPark Hyatt Dubai May 2005 - Nov 2008United Arab EmiratesMember of the pre-opening team. Responsible for the Guest Relations and Concierge team. Develop and implement new guidelines and strategy for the Guest Relations department.
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Team Leader Front OfficeAlthoff Grandhotel Schloss Bensberg Apr 2004 - Apr 2005Cologne Area, GermanySupervision of the Reception -
Management TraineeRaffles Hotel Singapore 2003 - 2004SingaporeFood & Beverage focus at the fine dining restaurant Raffles Grill -
Guest Service OfficerPark Hyatt Hamburg 2001 - 2003Hamburg Area, GermanyConcierge & Executive Lounge
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ApprenticeshipSchlosshotel Lerbach 1997 - 2000Cologne Area, GermanyFood & Beverage focus with one-year assignment at the three Michelin stars awarded "Restaurant Dieter Mueller"
Florian Wagner Skills
Florian Wagner Education Details
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Hospitality Administration/Management -
Steigenberger HotelfachschuleHospitality Administration/Management -
Accounting For Management Decision Making -
Jakob Grimm Schule KasselMathematics
Frequently Asked Questions about Florian Wagner
What company does Florian Wagner work for?
Florian Wagner works for Marriott International
What is Florian Wagner's role at the current company?
Florian Wagner's current role is Senior Director Rooms Operations and Retail, EMEA.
What is Florian Wagner's email address?
Florian Wagner's email address is fw****@****mail.de
What schools did Florian Wagner attend?
Florian Wagner attended Glion Institute Of Higher Education, Steigenberger Hotelfachschule, Ecole Hôtelière De Lausanne, Jakob Grimm Schule Kassel.
What skills is Florian Wagner known for?
Florian Wagner has skills like Hotel Management, Pre Opening, Hotels, Hospitality Industry, Rooms Division, Resorts, Hospitality Management, Forecasting, Front Office, Hospitality, Leadership, Management.
Who are Florian Wagner's colleagues?
Florian Wagner's colleagues are Maldives Jwm Dbd Raghav, Hamid Bayan, Rich Lundt, Freddie Johnson, Reilly Koch, Sara Abbas, Sonia Evans.
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