Florian Wagner

Florian Wagner Email and Phone Number

Senior Director Rooms Operations and Retail, EMEA @ Marriott International
Germany
Florian Wagner's Location
Frankfurt Rhine-Main Metropolitan Area, Germany
Florian Wagner's Contact Details

Florian Wagner work email

Florian Wagner personal email

n/a
About Florian Wagner

Passionated hotelier with a demonstrated history of working in the hospitality industry. Skilled in MICROS, Front Office, Hospitality Management, Hotel Management, and Rooms Division. Strong operations professional with a Master of Business Administration (MBA) focused in Hospitality Administration/Management from Glion Institute of Higher Education.

Florian Wagner's Current Company Details
Marriott International

Marriott International

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Senior Director Rooms Operations and Retail, EMEA
Germany
Website:
marriott.com
Employees:
206259
Florian Wagner Work Experience Details
  • Marriott International
    Senior Director Rooms Operations And Retail, Emea
    Marriott International
    Germany
  • Marriott International
    Senior Director Rooms Operations & Retail, Emea
    Marriott International Nov 2022 - Present
    Eschborn, Hesse, Germany
    Supporting the overall strategy of the Rooms, Retail and Guest Experiences Operations teams. In particular, this position acts as the foundation for all products and services that affect operations. Overseeing the creation and sustainment of programs, processes, and initiatives relating to Rooms Operations and Retail for the EMEA region across 78 countries.
  • Marriott International
    Director Rooms Operations & Retail, Emea
    Marriott International Sep 2020 - Oct 2022
    Eschborn, Hesse, Germany
    In this position I am reporting to the Vice President Guest Experience, EMEA. The purpose of this role is to support the overall strategy of the Guest Experience team.
  • Marriott International
    Senior Manager Rooms Operations & Retail, Europe
    Marriott International Jul 2019 - Aug 2020
    Eschborn, Germany
    Responsible to ensure locally and brand appropriate “pull-through” of rooms related (Front Office, Housekeeping & Retail) programs, processes, and initiatives for the European continent. Specific areas of focus include operations troubleshooting, working effectively with property management teams, providing rooms related information and training, ensuring close alignment between a business case and the end design of a product or service, testing/piloting products and services, communicating product/service standards and specifications, quality assurance oversight, improving current programs based on analysis, and providing expertise for pre-openings and hotel conversions.Reporting to the Vice President Rooms Operations & Services as part of the Continental Lodging Services team.
  • Grand Hyatt
    Director Of Operations
    Grand Hyatt Jul 2017 - Jun 2019
    Amman Governorate, Jordan
    Overlooking the daily operations of the Rooms, Food & Beverage and Culinary Divisions. Budget responsibility for all divisions and representing the General Manager in his absence.
  • Grand Hyatt Doha Hotel & Villas
    Director Of Rooms
    Grand Hyatt Doha Hotel & Villas Jan 2017 - Jun 2017
    Doha, Qatar
    Overseeing Front Office Division, Guest Relation, Housekeeping, Spa and Recreation. Directly responsible for budgeting, forecasting, strategic orientation, and team development
  • Grand Hyatt Abu Dhabi Hotel And Residences Emirates Pearl
    Director Of Rooms
    Grand Hyatt Abu Dhabi Hotel And Residences Emirates Pearl May 2015 - Dec 2016
    Abu Dhabi
    Assisting the project manager and working closely with the owner representatives to ensure implementation of Hyatt standards. Involved in the hotel overall manning structure and recruitment process. Pre and post opening budget experience.
  • Park Hyatt
    Director Of Rooms
    Park Hyatt Oct 2012 - Apr 2015
    Haeundae-Gu, Busan, Korea
    Member of the pre-opening team. Responsible for Front Office, Housekeeping, Guest Relation, and Spa operations. Responsible for all outsource contract negotiation and renewal (Housekeeping, Security and Valet operations), set up of the Spa membership program (200 members) and all financial aspects of the operation.
  • Park Hyatt
    Assistant Director Of Rooms
    Park Hyatt Dec 2010 - Sep 2012
    Zürich Area, Switzerland
    Responsible for Front Office operations and Housekeeping.
  • Hyatt Regency Auckland
    Front Office Manager
    Hyatt Regency Auckland Dec 2008 - Dec 2010
    Auckland, New Zealand
    Overseeing Front Office, Housekeeping and Guest Relation. Actively involved in the full tower and public area refurbishment.
  • Park Hyatt Dubai
    Guest Service Manager
    Park Hyatt Dubai May 2005 - Nov 2008
    United Arab Emirates
    Member of the pre-opening team. Responsible for the Guest Relations and Concierge team. Develop and implement new guidelines and strategy for the Guest Relations department.
  • Althoff Grandhotel Schloss Bensberg
    Team Leader Front Office
    Althoff Grandhotel Schloss Bensberg Apr 2004 - Apr 2005
    Cologne Area, Germany
    Supervision of the Reception
  • Raffles Hotel Singapore
    Management Trainee
    Raffles Hotel Singapore 2003 - 2004
    Singapore
    Food & Beverage focus at the fine dining restaurant Raffles Grill
  • Park Hyatt Hamburg
    Guest Service Officer
    Park Hyatt Hamburg 2001 - 2003
    Hamburg Area, Germany
    Concierge & Executive Lounge
  • Schlosshotel Lerbach
    Apprenticeship
    Schlosshotel Lerbach 1997 - 2000
    Cologne Area, Germany
    Food & Beverage focus with one-year assignment at the three Michelin stars awarded "Restaurant Dieter Mueller"

Florian Wagner Skills

Hotel Management Pre Opening Hotels Hospitality Industry Rooms Division Resorts Hospitality Management Forecasting Front Office Hospitality Leadership Management Tourism Rooms Division Management Yield Management Micros Revenue Analysis Opening Hotels

Florian Wagner Education Details

Frequently Asked Questions about Florian Wagner

What company does Florian Wagner work for?

Florian Wagner works for Marriott International

What is Florian Wagner's role at the current company?

Florian Wagner's current role is Senior Director Rooms Operations and Retail, EMEA.

What is Florian Wagner's email address?

Florian Wagner's email address is fw****@****mail.de

What schools did Florian Wagner attend?

Florian Wagner attended Glion Institute Of Higher Education, Steigenberger Hotelfachschule, Ecole Hôtelière De Lausanne, Jakob Grimm Schule Kassel.

What skills is Florian Wagner known for?

Florian Wagner has skills like Hotel Management, Pre Opening, Hotels, Hospitality Industry, Rooms Division, Resorts, Hospitality Management, Forecasting, Front Office, Hospitality, Leadership, Management.

Who are Florian Wagner's colleagues?

Florian Wagner's colleagues are Maldives Jwm Dbd Raghav, Hamid Bayan, Rich Lundt, Freddie Johnson, Reilly Koch, Sara Abbas, Sonia Evans.

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