Florian Wagner Email & Phone Number

Germany

Eschborn, Hesse, Germany

Supporting the overall strategy of the Rooms, Retail and Guest Experiences Operations teams. In particular, this position acts as the foundation for all products and services that affect operations. Overseeing the creation and sustainment of programs, processes, and initiatives relating to Rooms Operations and Retail for the EMEA region across 78 countries.

Eschborn, Hesse, Germany

In this position I am reporting to the Vice President Guest Experience, EMEA. The purpose of this role is to support the overall strategy of the Guest Experience team.

Eschborn, Germany

Responsible to ensure locally and brand appropriate “pull-through” of rooms related (Front Office, Housekeeping & Retail) programs, processes, and initiatives for the European continent. Specific areas of focus include operations troubleshooting, working effectively with property management teams, providing rooms related information and training, ensuring close alignment between a business case and the end design of a product or service, testing/piloting products and services, communicating product/service standards and specifications, quality assurance oversight, improving current programs based on analysis, and providing expertise for pre-openings and hotel conversions.Reporting to the Vice President Rooms Operations & Services as part of the Continental Lodging Services team.

Amman Governorate, Jordan

Overlooking the daily operations of the Rooms, Food & Beverage and Culinary Divisions. Budget responsibility for all divisions and representing the General Manager in his absence.

Doha, Qatar

Overseeing Front Office Division, Guest Relation, Housekeeping, Spa and Recreation. Directly responsible for budgeting, forecasting, strategic orientation, and team development

Abu Dhabi

Assisting the project manager and working closely with the owner representatives to ensure implementation of Hyatt standards. Involved in the hotel overall manning structure and recruitment process. Pre and post opening budget experience.

Haeundae-Gu, Busan, Korea

Member of the pre-opening team. Responsible for Front Office, Housekeeping, Guest Relation, and Spa operations. Responsible for all outsource contract negotiation and renewal (Housekeeping, Security and Valet operations), set up of the Spa membership program (200 members) and all financial aspects of the operation.

Zürich Area, Switzerland

Responsible for Front Office operations and Housekeeping.

Auckland, New Zealand

Overseeing Front Office, Housekeeping and Guest Relation. Actively involved in the full tower and public area refurbishment.

United Arab Emirates

Member of the pre-opening team. Responsible for the Guest Relations and Concierge team. Develop and implement new guidelines and strategy for the Guest Relations department.

Cologne Area, Germany

Supervision of the Reception

Singapore

Food & Beverage focus at the fine dining restaurant Raffles Grill

Hamburg Area, Germany

Concierge & Executive Lounge

Cologne Area, Germany

Food & Beverage focus with one-year assignment at the three Michelin stars awarded "Restaurant Dieter Mueller"

Master Of Business Administration (Mba), Hospitality Administration/Management

Hospitality Administration/Management

Traineeship included study [e.g. marketing and finance] and operational [e.g. restaurant and culinary] periods - Head boy [1997 - 1998].

Hospitality Management Summer Programme, Accounting For Management Decision Making

A-Level, Mathematics

A-Level examination