Florian Becker Email & Phone Number

Fort Lauderdale, FL, US

Mountain View, California, US

Heading up Professional Services strategy, product management, service engineering, and service support for partners.

Palo Alto, California, US

Heading up product management, service engineering, global services sales, and strategy for the End User Computing (Omnissa) Customer Experience and Success team.

Palo Alto, CA, US

Strategic liaison between VMware's end-user computing business unit and global professional services. Services offering portfolio lead for ~1/4 of VMware's $1B+ professional services practiceData and Analytics wizard combining data from disparate business systems into portfolio-specific, actionable insights to drive services sales, world-class delivery.

Burlington, MA, US

• Led professional services division, reporting to Senior Vice President of Operations. Responsible for sales and delivery of post-sales professional services globally. Full P&L responsibility.
• Collaboration with multiple cross-functional teams, including sales, finance, operations, product engineering and technical support in order to generate sales, influence product roadmaps and drive product adoption and.
• Spearheaded processes that optimized KPI approach, increasing customer satisfaction survey results to 30% via a high-touch model, growing billable utilization on an all-in basis by 33% in the first year, meeting TSIA.

Boston, Massachusetts, US

At Lakeside Software, I was responsible for driving the strategic alliance and business development for the Citrix and server based computing (SBC) segment. This was already the largest customer segment for the company, which grew by 3x over the course of my tenure (far exceeding the overall product sales growth in the company)I also developed new.

Director of Flight Operations. Certified Flight Instructor / Instrument Instructor. Revamped checkout and safety procedures at the Flying Club and managed day to day flight operations and maintained a perfect safety record. Oversaw introduction of a PA32-300 and glass-panel PA28-181 to the fleet.Managed Safety Education program for the membership and.

Fort Lauderdale, FL, US

• Led professional services offering portfolio and service engineering function for a global team of 400+ consulting resources, partnering with sales and delivery teams ensure consistent service experiences for customer.
• Led Citrix Consulting Services global efforts by managing four teams that covered the services development, operations and governance, channel and system integrator development and technical best practices for end user.
• Developed annual hiring plan and strategic business models to ensure technology coverage, resource utilization and profitability; presented to key executive stakeholders on a quarterly basis

Fort Lauderdale, FL, US

• Developed numerous technical best practices for Citrix networking products. Additionally, created and conducted trainings and industry conference presentations, impacting several thousand employees, customers and.
• Acted as technical subject matter expert and trainer on NetScaler and WAN optimization products; developed and executed first-of-a-kind customer facing engagements

Provided aerial photography services to mainly commercial real estate brokers and builders / developers for construction progress documentation. Flight Operations, Aircraft Operations, Photography, Advertising, Client Relationships.

Verona, WI, US

• Led the Enterprise Master Patient Index (EMPI) team for the #1 ranked healthcare software vendor, streamlining complex, electronic medical record systems as healthcare organizations deployed Epic solutions and merged.
• Managed a team of seven direct reports, as well as oversaw the entire development life cycle for EMPI products including design, development, testing, sales, implementation and technical support
• Developed and delivered advanced customer engagements focusing on the analysis and synchronization of disparate patient demographic records across millions of patient records.
• Developed deep technical expertise in very advanced statistical methods and large scale datasets, multi-dimensional data arrays, large and sparsely populated datasets (MUMPS and Intersystems Cache)

CA

Customer Consulting and Market Research

Munich, DE

Managed Web Properties for Industrial Automation group. Managed RFP response project to strategic customers

Munich, DE

Network Management group: - Sales- Pre-sales consulting- RFP/RFI Responses

Research Internship in applied physics focusing on basic research related to active noise reduction on 2D surfaces, finite element analysis etc.

Ms, Computer Information Systems

B.Sc. Equivalent, Physics

Vordiplom, Physics, Mathematics

Customer Focused Innovation, Innovation & Design

Commercial Pilot, Certified Flight Instructor, Instrument Instructor, Aeronautics/Aviation/Aerospace Science And Technology, General

Six Sigma Green Belt Certificate, Six Sigma