In charge of managing industrial key accounts portfolio, I leverage my experience in the engineering and data world to serve the software industry.• Analyzed customer feedback and usage data through Power BI to drive product improvements.• Leveraging data-driven insights from incident tickets to drive continuous software improvement.• Implemented proactive customer outreach strategies to increase customer satisfaction and maintain a high level of engagement.• Conducted regular check-in calls with clients to identify pain points and provide personalized solutions, to avoid customer churn.• Collaborated with cross-functional teams to develop and execute customer success plans, leading to increase up-sell and cross-sell opportunities.• Creation of CSM dashboard to track activities by customer.• Adaptation of the playbook (Land Adopt Expand Renew) to align with the industry sector in which we operate.

SmartPlant Electrical and AVEVA Electrical Softwares Administrator at Technip Energies Paris• Set-up of databases according client and project team requirements• Follow-up the database quality and coordinate all contractors involved in the database• Development of checking quality report and deliverable Excel templates in VBA (Consumer List, Power Balance by Operating Cases, Cable Schedule, Switchboard Schedule, IO List, SLD by Switchboard etc.)• Redaction of software utilization guideline and design training programs• Provide training to end-users in France and International• Supported and effectively resolved end-users complaints in a timely manner to ensure satisfaction• Presentation of software to Client and Project teams• Collaborate with Hexagon and AVEVA softwares editor teams to resolve bug and suggest improvement• Deployed AVEVA Electrical engineering software at TechnipFMC Paris- POWER BI Data and Reporting on engineering database• I implemented a new approach of Engineering Software utilization with a direct interface between engineering database and Power BI. Benefits: Bring a visual aspect, Synthesize data, Standardize and facilitate data access• Sharing my BI knowledge with other disciplines• Customization of Power BI dashboard according with Project and Client requirements• KPI (Key Performance Indicator) definition with maturity information by contractor/center for following database progressTransform Engineering database into rich visual with key figures for enhanced decision making.Discipline team has an overview of the project and can share it with client, project or department management. - Administrator AVEVA E&I• Development of interface between Smartplant Electrical and AVEVA E3D for cable tray management

- Deployement of Smartplant Electrical on Wast-to-Energy Environment projects• Adaptation of SPEL to company work process• Definition of mapping interface between SPEL/SPP&ID/SPI with Hexagon development team and LAB company• Redaction of software utilization guideline• Provide training to end-users in France• Supported and effectively resolved end-users complaints in a timely manner to ensure satisfaction• Implementation of KKS numbering• Collaborate with Hexagon and AVEVA software editor team to resolve bug and suggest improvement• Administration module definition electrical (Rule manager, Data dictionnary, Option manager, Import manager, Smartsketch, Catalog manager, Smartplant Explorer)• Customization of reports and drawing (Consumer List, Power Balance, IO list, Typical Schematics, SLD etc.)• Data entry