Florian Allard Email and Phone Number
Florian Allard work email
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Florian Allard personal email
I began my career in 2010 as a SmartPlant Electrical Administrator in the Environment Division at CNIM. Over the years, I expanded my expertise by working on major projects at Technip, a leading oil and gas engineering company, where I served as a Specialist in Engineering Software (AVEVA/SMARTPLANT) and BI Reporting in the Instrumentation & Electrical Onshore & Offshore Team Support division. Today, I leverage my extensive experience in engineering and data to serve the software industry as a Customer Success Manager.
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Customer Success ManagerEtap - Operation Technology, Inc. Nov 2022 - PresentVille De Paris, Île-De-France, FranceIn charge of managing industrial key accounts portfolio, I leverage my experience in the engineering and data world to serve the software industry.• Analyzed customer feedback and usage data through Power BI to drive product improvements.• Leveraging data-driven insights from incident tickets to drive continuous software improvement.• Implemented proactive customer outreach strategies to increase customer satisfaction and maintain a high level of engagement.• Conducted regular check-in calls with clients to identify pain points and provide personalized solutions, to avoid customer churn.• Collaborated with cross-functional teams to develop and execute customer success plans, leading to increase up-sell and cross-sell opportunities.• Creation of CSM dashboard to track activities by customer.• Adaptation of the playbook (Land Adopt Expand Renew) to align with the industry sector in which we operate. -
Specialist Support Aveva & Smartplant ElectricalTechnip Energies Mar 2013 - Oct 2022ParisSmartPlant Electrical and AVEVA Electrical Softwares Administrator at Technip Energies Paris• Set-up of databases according client and project team requirements• Follow-up the database quality and coordinate all contractors involved in the database• Development of checking quality report and deliverable Excel templates in VBA (Consumer List, Power Balance by Operating Cases, Cable Schedule, Switchboard Schedule, IO List, SLD by Switchboard etc.)• Redaction of software utilization guideline and design training programs• Provide training to end-users in France and International• Supported and effectively resolved end-users complaints in a timely manner to ensure satisfaction• Presentation of software to Client and Project teams• Collaborate with Hexagon and AVEVA softwares editor teams to resolve bug and suggest improvement• Deployed AVEVA Electrical engineering software at TechnipFMC Paris- POWER BI Data and Reporting on engineering database• I implemented a new approach of Engineering Software utilization with a direct interface between engineering database and Power BI. Benefits: Bring a visual aspect, Synthesize data, Standardize and facilitate data access• Sharing my BI knowledge with other disciplines• Customization of Power BI dashboard according with Project and Client requirements• KPI (Key Performance Indicator) definition with maturity information by contractor/center for following database progressTransform Engineering database into rich visual with key figures for enhanced decision making.Discipline team has an overview of the project and can share it with client, project or department management. - Administrator AVEVA E&I• Development of interface between Smartplant Electrical and AVEVA E3D for cable tray management -
Electrical Designer & Smartplant Electrical AdministratorCnim Sep 2010 - Mar 2013La Seyne Sur Mer- Deployement of Smartplant Electrical on Wast-to-Energy Environment projects• Adaptation of SPEL to company work process• Definition of mapping interface between SPEL/SPP&ID/SPI with Hexagon development team and LAB company• Redaction of software utilization guideline• Provide training to end-users in France• Supported and effectively resolved end-users complaints in a timely manner to ensure satisfaction• Implementation of KKS numbering• Collaborate with Hexagon and AVEVA software editor team to resolve bug and suggest improvement• Administration module definition electrical (Rule manager, Data dictionnary, Option manager, Import manager, Smartsketch, Catalog manager, Smartplant Explorer)• Customization of reports and drawing (Consumer List, Power Balance, IO list, Typical Schematics, SLD etc.)• Data entry
Florian Allard Skills
Florian Allard Education Details
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Electrotechnique, Informatique, Automatisme, Maintenance -
RouvièreBaccalauréat Sti Électrotechnique
Frequently Asked Questions about Florian Allard
What company does Florian Allard work for?
Florian Allard works for Etap - Operation Technology, Inc.
What is Florian Allard's role at the current company?
Florian Allard's current role is Customer Success Manager at ETAP.
What is Florian Allard's email address?
Florian Allard's email address is fa****@****nip.com
What schools did Florian Allard attend?
Florian Allard attended Université Du Sud Toulon Var, Rouvière.
What are some of Florian Allard's interests?
Florian Allard has interest in Trading, Smarthome, Domotique.
What skills is Florian Allard known for?
Florian Allard has skills like Administrateur Smartplant Electrical, Engineering Tools, Aveva Electrical, Aveva, Utilisateur Smartplant Eelctrical, Epc, Smartplant, Project Engineering, Engineering, Oil And Gas, Vba, Xtrareport.
Who are Florian Allard's colleagues?
Florian Allard's colleagues are Long Le, Avelardo Morales, Swadesh Das, Balaji K., Atul Dwivedi, Berlin L, Ferry Zuiderwijk.
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Florian Allard
Chef De Service - Responsable Exploitation Site Challenger Bouygues ConstructionGreater Paris Metropolitan Region1bouygues-es.com -
Florian ALLARD ✅
Co-Fondateur & Cto - Accompagner L'Autonomie Énergétique Et La Décarbonation Des TerritoiresTarbes
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