Florian Garrone Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

As Rocky Mountaineer HR coordinator, I am HR first point of contact with the objective of providing the best employee experience for our team members and the organization. Working collaboratively with the HR team and business units, I deliver administrative support on a full spectrum of people programs and services that include, recruitment, on/off-boarding, benefits administration, programs, event management and more... At Rocky Mountaineer, we are committed to providing our employees a fantastic environment where coming to work doesn’t feel like work. We are committed to an employee experience that parallels that of our guests and we believe that our people are Rocky Mountaineer’s number one asset.National Geographic called a Rocky Mountaineer rail journey one of the ‘World’s Greatest Trips.’ We couldn’t agree more. Our secret to success? Our people. At the end of the day, our eight World Travel Awards mean nothing without the talented and diverse team of people who are entrepreneurial in spirit, passionate about service excellence and continually looking to raise the bar.

Vancouver, Canada Area

Founded in 1982, The Harbour Air Group has grown to become one of the largest seaplane airlines in the world and North America’s first fully carbon neutral airline. As part of the Employment Support Services team of five, I oversee the onboarding and offboarding of Harbour Air Group employees (400 employees and 5 subsidiaries) and I provide employees and managers with HR general support (general inquiries, benefits...).• Participation in special projects such as HRIS implementation, overhaul of onboarding, offboarding & orientation process, employee retention process (exit interviews) and the employee equity program.• Assisting managers and the team in ensuring corporate legal compliance (federally regulated).• Prepare documents/agreements relating to the employment life cycle (recruitment, transfers, terminations, changes, and performance management process).• Assist the team with the talent acquisition process which include attending career fairs, handling job postings, and interviews.• Conduct new hire orientations (material, preparation and presentation).• Monitor employment status of temporary and foreign workers and work with managers in ensuring and assisting on work permit compliance.• Advise and support management on addressing various employment related issues including conflict resolution, employee relations, performance management, absence management, and termination processes.• Provide information to employees on company policies, group benefits, Revenue Share, RRSP, and other corporate programs.• Create and maintain personnel files in compliance with legal requirements, ensure new hires’ paperwork are complete, coordination with other parties.• Process disability claims and assist with advice and documentation on the return to work/stay at work processes.

Vancouver, Canada Area

Worked as part of team of two TA specialists, coordinating and overseeing recruitment and HR inquiries for the holding company and 5 subsidiaries companies nationwide (Cansel, Cobalt, SolidCAD, BuildingPoint Canada, Vantage Canada) representing 500 employees and 22 branches across Canada.Talent Acquisition:• Successfully recruit and onboard an average of 15-20 new employees a month.• Perform full-cycle recruiting, including passive sourcing, screening candidates, interviewing, coordinating hiring managers interviews, referencing, creating employment agreements, making offers and on-boarding and orienting new hires. • Recruitment for unique and diverse positions (Technical Sales, Customer Service, Professional Services, IT, Operations, Marketing, Accounting, Purchasing and HR).• Coordinating psychological testing tools, providing support to Hiring Managers before, during, and after the interview process and communicating directly with Candidates, Hiring Managers, C-suite executives, and other internal decision-makers• Translation of recruitment and onboarding documents FR-EN.• Provide direct advice on the development and implementation of hiring, onboarding, Health and Safety and HR policies and best-practices.• Participation at job fairs.HR Special Projects:• Participation in the redevelopment of the onboarding process and administration.• Participation in recruiting stragegy re-branding, involving switching ATS system and reworking Careers pages.• Developing perks and corporate programs for employees.• Culture improvement and engagement activitiesHR Coordination responsibilities:• Provide HR support for employees: general inquiries, health & benefits.• Health and Safety coordinator: Co-chair of the OHSC, coordinator of safety committees for all western Canada (6 branches), First-Aid coordinator, Handle reports with WorksafeBC.• Support employees for job permit extension processes.• Manage conflict / issues in the workplace.

Montreal, Quebec, Canada

For an expanding portfolio, performing full cycle recruitment for customer service agent positions in diverse domains including telecommunications, banking and sales. Position description : • Reception and selection of internal and external candidates’ applications• Leading preliminary selections and phone interviews• Conducting in-person interviews with selected candidates• Conducting the administrative follow-up for candidates (pre-employment report, work references and verifications)• Working with the HR team to select successful candidates and organize group training sessions• Follow-up with all candidates and create new employment files

Région De Montréal, Canada

Mission description: Managing multi-channel communications (calls, e-mails and mail) regarding customer-care of loyalty –Reward Program for a major grocery store chain from Quebec, internet navigation/account support for Quebec and Ontario and managing a catering line for Ontario (ordering).Position description:• Maintaining the service level established by our business-partner• Providing and dispensing initial and continual training• Responsible for guarantee of Average Handling Time• Optimizing schedule of production to maximize service levels• Undertaking weekly quality audit of calls and providing constructive and personalized feedback• Analyzing production and quality reports in order to coach agents on a weekly basis• Following up with complaints and escalations• Administering the rules and procedures of the company and the business partner08/2012 – 05/2014: Customer Care Supervisor (2 departments, 150 agents with supervising team)Mission description: Managing a team of approximately 20 agents in the customer service and loyalty department for a major cable-operator from Quebec: providing general information, billing inquiries, loyalty and subscription offers, sales and cross sales. Position Description: • Contributing to coaching and development plans• Motivating and supporting the team• Taking supervisor calls and customer complaints and follow-up for escalations• Delivering daily statistics by analyzing the results of agents and creating objectivesSales-Prime Supervisor: Intermediary between the company and the business partner regarding sales, news and product aspects. • Attending weekly meetings about sales results, issues and opportunities and product news releases• Developing, producing and follow-up of contests based on objectives• Researching of competitive intelligence, creating memos and establishing scripts for agents to help reach objectives• Offering personalized coaching and sales skills for low performers

Région De Aix-En-Provence, France

Mission Description: Managing a team of approximately 10 sales-representatives for a cable-operator subscription department.Position Description: • Production management: floor management, performance feedback, schedule planning, recruitment and products training• Group Communication: organizing and leading group meeting• Team Management: knowing and optimizing professional profile in order to manage a better performing team• Production Improvement: management of action plans to improve individual and collective performances• Guarantor of Quality of Service: production of quality audit of agent’s calls, control norms and procedures fixed by the company and the business partner• Creating performance and profitability reports: tool optimisation for agents’ real-time performance tracking

Human Resources Management

Dut, Techniques De Commercialisation

Activities and Societies: Création et participation à l'association TCALTIS • General Business Courses: Business law and economy.

Baccalauréat Sciences Et Technologies Tertiaires, Commerce