Florian Garrone Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

As Rocky Mountaineer HR coordinator, I am HR first point of contact with the objective of providing the best employee experience for our team members and the organization. Working collaboratively with the HR team and business units, I deliver administrative support on a full spectrum of people programs and services that include, recruitment.

Vancouver, Canada Area

• Founded in 1982, The Harbour Air Group has grown to become one of the largest seaplane airlines in the world and North America’s first fully carbon neutral airline. As part of the Employment Support Services team of.
• Participation in special projects such as HRIS implementation, overhaul of onboarding, offboarding & orientation process, employee retention process (exit interviews) and the employee equity program.
• Assisting managers and the team in ensuring corporate legal compliance (federally regulated).
• Prepare documents/agreements relating to the employment life cycle (recruitment, transfers, terminations, changes, and performance management process).
• Assist the team with the talent acquisition process which include attending career fairs, handling job postings, and interviews.
• Conduct new hire orientations (material, preparation and presentation).

Vancouver, Canada Area

• Worked as part of team of two TA specialists, coordinating and overseeing recruitment and HR inquiries for the holding company and 5 subsidiaries companies nationwide (Cansel, Cobalt, SolidCAD, BuildingPoint Canada.
• Successfully recruit and onboard an average of 15-20 new employees a month.
• Perform full-cycle recruiting, including passive sourcing, screening candidates, interviewing, coordinating hiring managers interviews, referencing, creating employment agreements, making offers and on-boarding and.
• Recruitment for unique and diverse positions (Technical Sales, Customer Service, Professional Services, IT, Operations, Marketing, Accounting, Purchasing and HR).
• Coordinating psychological testing tools, providing support to Hiring Managers before, during, and after the interview process and communicating directly with Candidates, Hiring Managers, C-suite executives, and other.
• Translation of recruitment and onboarding documents FR-EN.

Montreal, Quebec, Canada

• For an expanding portfolio, performing full cycle recruitment for customer service agent positions in diverse domains including telecommunications, banking and sales. Position description:
• Reception and selection of internal and external candidates’ applications
• Leading preliminary selections and phone interviews
• Conducting in-person interviews with selected candidates
• Conducting the administrative follow-up for candidates (pre-employment report, work references and verifications)
• Working with the HR team to select successful candidates and organize group training sessions

Région De Montréal, Canada

• Mission description: Managing multi-channel communications (calls, e-mails and mail) regarding customer-care of loyalty –Reward Program for a major grocery store chain from Quebec, internet navigation/account support.
• Maintaining the service level established by our business-partner
• Providing and dispensing initial and continual training
• Responsible for guarantee of Average Handling Time
• Optimizing schedule of production to maximize service levels
• Undertaking weekly quality audit of calls and providing constructive and personalized feedback

Région De Aix-En-Provence, France

• Mission Description: Managing a team of approximately 10 sales-representatives for a cable-operator subscription department.Position Description:
• Production management: floor management, performance feedback, schedule planning, recruitment and products training
• Group Communication: organizing and leading group meeting
• Team Management: knowing and optimizing professional profile in order to manage a better performing team
• Production Improvement: management of action plans to improve individual and collective performances
• Guarantor of Quality of Service: production of quality audit of agent’s calls, control norms and procedures fixed by the company and the business partner

Human Resources Management

Dut, Techniques De Commercialisation

Activities and Societies: Création et participation à l'association TCALTIS • General Business Courses: Business law and economy.

Baccalauréat Sciences Et Technologies Tertiaires, Commerce