Florian Lanz Email & Phone Number

Siegsdorf, BY, DE

Siegsdorf, Bayern

München Und Umgebung, Deutschland

I started my journey to become a 'Professional Scrum Master' in January 2018 with a certification (PSM I) and continued with at our daughter company in Berlin and now coaching Development Teams in Munich.I developed my Scrum skills with several other teams within the Hoffmann Group and planted the agile idea throughout the whole company (to be continued).

München Und Umgebung, Deutschland

In close cooperation with the inhouse development team, scrum masters and product owners we are continuously developing the eCommerce at Hoffmann Group.

München Und Umgebung, Deutschland

Maritimo is a very sucesfull "Premium-Partner" of Tipico, operating around 40 Shop in South-Germany under the brand.My daily business has been:- recuriting staff- holding interviews- developing my colleagueMy projects has been:- reducing fluctuation- emplementing a HR-System- dev. standardized processes for HR

München Und Umgebung, Deutschland

• Team building and -leadership
• Communication and conflict solution
• Project planning, launch, controlling and closure

München Und Umgebung, Deutschland

• Recruitment of Customer Service employees
• Management and motivation of the Customer Service team (external and internal)
• Development and implementation of Customer Service policies and procedures
• Overseeing the daily Customer Service operations
• Ensure necessary tools are available for quality Customer Service delivery
• Handling of complex and escalated Customer Service issues

München Und Umgebung, Deutschland

• Training of retail shop owners and their employees in regards to products, rules and regulation
• Detailed planning and provision of IT equipment and other furnishings
• Final quality assurance of all aspects before a retail shop opened
• Establishment of new 1st level Customer Service team in Romania for the German market in cooperation with the head office in the UK
• Regular training and quality reviews of the Romanian Customer Service
• Management and execution of 2nd level Customer Service issues

München Und Umgebung, Deutschland

• 2nd level support, back office and onsite service
• Analysis, solution and coordination of incoming 2nd level tickets
• Planning and support of new and upgrades of existing retails stores in regards to cashier and IT systems
• Installation, upgrades and removal of computer systems
• Final quality assurance of cashier and IT systems
• Training of store managers and employees

München Und Umgebung, Deutschland

• 1st level support for technical problems
• Supervision of the IT support forum (telephone, internet and PC)
• Coordination of incoming error messages
• Clarification of customer issues with other internal departments
• Processing of complaints
• Training of new employees

Change Manager

It was a great chance to update and link all the content I learned during the last years about how important it is to have a well planed.

Professional Scrum Product Owner - Pspo I

Professional Scrum Master - Psm Ii

Professional Scrum Master - Psm I

Projektmanager (Ihk)

• Team building and -leadership • Communication and conflict solution • Project planning, launch, controlling and closure

High-Advanced, English Language

English course in Canada I spent two months in Canada and attended a language school in Toronto.

Vocational Training - Information Technology And Telecommunications System Electronics Technician

• Planning, installation and configuration of modern IT systems, components and networks • Purchase and organization of IT hardware •.

Vocational Training - System Catering Expert

• Developing, implementing and monitoring a standardized and centrally controlled gastronomy concept in all areas of a restaurant •.

Secondary School Leaving Certificate / Mittlere Reife