Boutique hotel in Sydney. Experience in hotel operations across departments.• Implementing Customer Relationship Management (CRM)• Create and analyse financial reports• Daily Front Office duties• Cross departmental experience in housekeeping & F&B• Organizing and handling MICE events and VIP visitors

• Kept the backpackers running during Covid-19• Dealt with (a lot of) police and fire safety activities• Managing volunteers to clean the rooms and public areas • Rostering and payroll duties

• F&B duties in the largest casino in The Netherlands• Dealing with strict government regulations in a challenging customer environment• Conducted training in Aggression, Money laundering, Anti-terrorism and Food Health & Safety

Acted as an ambassador of IHG while simultaneously being the link between foreign travellers and my Chinese team members. • Handling VIP requests and excelled in service recovery• Training, coaching and developing team members• Conducted weekly English language training for hotel staff• Performed excellent communication skills to provide unique experience to guests as well as colleagues• Bench market research and competitor analysis• Implementing strategies to improve… Show more Acted as an ambassador of IHG while simultaneously being the link between foreign travellers and my Chinese team members. • Handling VIP requests and excelled in service recovery• Training, coaching and developing team members• Conducted weekly English language training for hotel staff• Performed excellent communication skills to provide unique experience to guests as well as colleagues• Bench market research and competitor analysis• Implementing strategies to improve hotel’s overall performance and development of action plans Show less

Travelling has played a big role in my life. Since 2006 I managed to travel to over 65 countries most of them multiple times due to the friendships and experiences I created along the way. I travelled between work and in between studies and managed to create an international network of friends and acquaintances from a wide arrange of backgrounds and cultures. I learned a lot about the differences in cultures, languages, and habits and enjoyed interacting with the people around me and bringing… Show more Travelling has played a big role in my life. Since 2006 I managed to travel to over 65 countries most of them multiple times due to the friendships and experiences I created along the way. I travelled between work and in between studies and managed to create an international network of friends and acquaintances from a wide arrange of backgrounds and cultures. I learned a lot about the differences in cultures, languages, and habits and enjoyed interacting with the people around me and bringing them together at the same time. I honestly can't stress enough the importance of travelling and be able to understand fellow human beings. I now realize how fortunate I am and I hope to share my experiences with the people around me. The reason I include travelling on my profile is because it has taught me valuable life lessons and certainly contributes to the person I am today! Show less

Directed a project about marketing development. Developed a strategy for Europe Congress to profile themselves in new geographical locations. Also event and sales activities. Approaching organizations and invite them to participate in the MCE CEE event.

Serving food & beverages at the Queen's restaurant at the Beatrix Theater in Utrecht. Developed a unique experience for customers. Improved my knowledge about food safety and health. Inspired a team to improve themselves and redesigned procedures for efficiency.