Florian Perrot Email and Phone Number
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- Results-oriented MBA-level director with international leadership experiences in fast-growing companies- Proven ability to deliver aggressive goals and meet high standards of quality in fast-paced environments- Consistently focused on customer satisfaction, collaboration, and feedbacks- Excellent leader and manager of personnel with excellent interpersonal skills experienced in large (150+), multifunctional, culturally diverse and globally distributed teams- Proven track records of fast-paced strategic thinking, identifying critical issues and crafting practical solutions thanks to demonstrated high analytical and problem-solving skills combined with data-driven mindset- Very good communication skills combined with the ability to communicate with all-level stakeholders- Bilingual French and English
Lexisnexis
View- Website:
- lexisnexis.com
- Employees:
- 10922
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Workflow Solutions Bu DirectorLexisnexis Jan 2022 - PresentParis- Developed and execute new strategy and business plans to accelerate growth, improve customer satisfaction and improve profitability- Defined generative IA strategy and go to market plans- Defined and deploy strategic selling to maximize market opportunities- Oversees marketing, sales, operation and financial management- Manage 80+ FTE- Full P&L accountability and management- Member of French board
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Global Commercial & Customer Success Excellence DirectorEgencia Jan 2021 - Dec 2021 -
Global Operational Continuous Improvement & Customer Care DirectorEgencia Jun 2018 - Jan 2021- Defined strategy, operating model and framework to prevent issues and incidents from happening again through Egencia (Operations, Product, Development, Account Management)- Improved customer experience by avoiding 14% of requests, reduced losses due to operational errors by 2M$, reduced operational costs by 12%- Directly managed 150+ global personnel around the world
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Emea/Apac Back Office Operations Senior ManagerEgencia Dec 2014 - Jun 2018Paris Area, France- Responsible for Egencia local Back Office activities Ticketing, Invoicing (local : 3M+ invoices / year out of 10M+) and related customer requests (120k+ requests / year) for EMEA and APAC- Optimized operational costs( Shared strategy deployment), improved SLA (improved and maintained improvement by 6+ pts) and Customer Satisfaction KPIs (CSAT : +10pts, DSAT: -9pts)- Directly managed 110+ global personnel in 10 countries across EMEA and APAC
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Emea Technical Support ManagerEgencia Aug 2013 - Dec 2014Paris
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Ceo & Co-FounderKiades Sep 2011 - Jul 2013Paris Area, France- Global company strategy- New product strategy and development- Financing strategy and investors relations management
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Support ManagerOodrive Apr 2009 - Jun 2011Paris Area, France -
Product Support ManagerAutodesk Jan 2007 - Dec 2008Toronto, Canada Area- Corporate support program definition and rollout- Implementation of a new case management model- Technical Support team management (12 people) -
Dev Tech Services Project ManagerAutodesk Mar 2005 - Jan 2007Montreal, Canada AreaManaged consulting projects based on 3dsMax for top special effects and game companies
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Project ManagerAtelier Jul 2003 - Aug 2004- Project Management of 2 international projects simultaneously from specification phase to validation for Nokia
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Project Manager / R&D Software EngineerExmachina Sep 2000 - Jul 2003- Project Management of in-house 2D and 3D projects,- Research and development of modeling, physical-based animation and compositing software to meet computer graphics artists' requirements,
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R&D Software EngineerBuf Compagnie Apr 1999 - Sep 2000- Research and development of 3D tools to meet computer graphics artists requirements.- Research and development of a 3D cloth animation software based on different thesis and SIGGRAPH articles. Used, notably, for Tarsem Singh's movie "The Cell" and for several advertisements in Europe,
Florian Perrot Skills
Florian Perrot Education Details
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Business Administration -
Business Administration -
Intercultural Management
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Engineering School
Frequently Asked Questions about Florian Perrot
What company does Florian Perrot work for?
Florian Perrot works for Lexisnexis
What is Florian Perrot's role at the current company?
Florian Perrot's current role is Workflow Solutions BU Director.
What is Florian Perrot's email address?
Florian Perrot's email address is fl****@****ail.com
What schools did Florian Perrot attend?
Florian Perrot attended Université Paris Dauphine, Université Du Québec À Montréal, Université Paris Dauphine, Esme-Sudria | Ecole Spéciale De Mécanique Et D'electricité.
What skills is Florian Perrot known for?
Florian Perrot has skills like Management, Team Management, Project Management, Leadership, Gestion De Projet, Cloud Computing, Process Improvement, Business Strategy, Team Leadership, Gestion De Projet Logiciel, Product Management, Change Management.
Who are Florian Perrot's colleagues?
Florian Perrot's colleagues are Daniel Glascoe, Cara Bridwell, Cathy Connor, Francia Allamby, Brandon Thompson, Steve Hecht, Estelle Gand.
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