- Managed a team of 13 early career professionals in the TLDP, providing coaching, mentoring and development planning support- Facilitated overall program’s professional development activities, including learning, mentoring, social, and community- Planned, delivered and managed mid-career management development program for a 2,500 employee organization’s top talent- Managed TLDP internship program for 20-30 interns, including assignment matching and summer-end hiring decisions- Served as project manager for The Hartford’s Reverse Mentor Program, where executives learn about social media and emerging technologies from high-potential early career professionals

- Led an organizational design and process improvement effort as a Six Sigma Green Belt consultant for the Knowledge Management Publishing organization, merging multiple teams into a cohesive unit and decreasing non-value-add work by more than 90% through process refinement and the implementation of a prioritization model

~ Serve as internal consultant in the Property & Casualty (P&C) organization, working on six-month rotations in various areas~ Coordinate Personal Lines eCommerce Channel Management testing work to optimize site throughput and usability~ Managed financial model for the Pave Program, P&C’s largest IT project with an annual budget of ~$30M~ Managed the P&C IT Remote Work Program, a high-exposure cost-saving initiative that will provide a net benefit of $2.2M by decreasing the organization’s real-estate footprint and reducing costs, while enhancing work-life balance and improving flexibility for employees~ Analyzed supply and demand of IT organization and developed resource strategy to support delivery agenda of over $25M~ Participated in content management solutions design and development for P&C Enterprise Content Management projects, providing recommendations through analysis and critical thinking

~Facilitate AARP and Direct auto quote and issue sites' testing plans to evaluate and implement new creative treatments, text copy and overall flow to optimize throughput and increase ease-of-use ~Support Channel Management maintenance work to improve site usability, increase throughput, and maintain compliance by managing a prioritization model used to estimate effort and communicate business priorities and release schedule to IT

~Facilitated weekly meeting with senior leaders on the Remote Work Program (RWP), providing status and program updates~Managed participant experience, including communications, facilitation and non-technical support~Coordinated with overall enterprise-wide RWP initiative, providing takeaways and feedback from P&C IT program~Attended P&C IT Space Planning meetings to work with team to organize hotel locations and ensure an adequate number of RWP-specific hotels were created to support RWP participants' needs~Developed newsletter for all RWP participants, teammates and managers, including status updates, useful links, and a tips and tricks section~Assisted in focus group facilitation, compiling feedback into presentable form for P&C IT leadership~Created and baselined metrics scorecard for measuring success of RWP

~Managed Living Plan Access database used to track to-date spend and forecast the program's cost~Led weekly financial review meetings with program managers and directors, presenting financials for a $28.3M annual budget~Worked with controllers to ensure reserves were set appropriately and provided updated forecasts on a monthly basis~Helped develop vendor Statements of Work, coordinating with project managers and vendor representatives~Worked with project managers and program leadership to document and distribute standardized program roles

~Managed over 60 invite-only undergraduate tutors that volunteered to help run Open Tutoring Hours every week~Tutored college students in management classes on a weekly basis, help develop improved study skills and organization skills~Met with the Vice President and organization advisor on a weekly basis to go over effectiveness of tutoring programs and seek opportunities to offer additional academic services to the School of Management student body community~Coordinated cover letter review program with the Feld Career Center to provide free assistance to students seeking help with the job search process~Organized Open Classroom Sessions during finals study periods to provide quite study areas for students to find additional space as well as tutoring assistance

- Create weekly solution packets for all TAs, proctor and grade exams, organize and run exam review sessions, and hold weekly office hours to support 448 students

Tutor, Educational Resource Center- Tutor management students weekly to improve concept understanding and study skills

- Performed testing as part of an audit of the Remittance Processing Group, checking controls surrounding check processing - Presented the audit project and preliminary findings to senior management- Reconciled thousands of accounts and balances using various functions in Excel to compare data

(All activities performed in Spanish language)- Performed reconciliations in Excel in preparation for annual reports- Translated English and Spanish e-mails and reviewed language of coworkers’ outgoing correspondence to ensure accuracy- Examined past annual reports and researched online to become familiar with Spanish technical business terminology

- Consolidated client data using Excel functions to validate and categorize for upload into Access database- Created user manual for Access communication tool used to notify clients via e-mail and fax server- Documented procedures for client communication for International Banking Account Number (IBAN) initiative- Contacted German clients requesting IBAN documentation and follow-up to ensure receipt of information

- Managed the technical preparation for over 150 senior-level speakers and their presentations for duration of three day International Satellite & Communications Conference and Expo (ISCe)- Ensured seamless transitions between speaker presentations and managed video and slide-show playback in collaboration with on-site Audio-visual staff