Solving problems for all 20 DHBs, the Ministry of Health, and large private healthcare organizations in NZ.Led the customer response for New Zealand’s largest cybersecurity event, ensuring ourDHB customer was well supported in reinstating their mission critical systems following the cyber attack.Championed a range of innovative data modernisation and interoperability projects with New Zealand clients to turn existing legacy data into actionable insights.Developed new cloud based managed services operating model to digitally transform patient administration approach across six DHBs within the North Island of New Zealand. Transformed legacy delivery model into agile-based approach which led to significant increases in speed to value for customer projects.Delivered significant turnaround in customer sentiment around medication management capability resulting in the first cloud based managed service deployment of Dedalus' medication management capability in ANZFocused on customer satisfaction and solving problems.

Dedalus acquired the Healthcare Business of DXC Technology in April 2021, as part of this transition I was made a Director of Dedalus Healthcare New Zealand Limited.

Led the New Zealand healthcare industry function of large matrix style systems integrator with 650 staff in New Zealand. Strategy and execution, including:Successful establishment of the ServiceNow practice in the New Zealand healthcare sector, including ITSM/ITBM for multiple District Health Boards, a Covid-19 visitor check in application, a telehealth equipment booking solution, vaccine management and booking capability, eReferral capability pilot deployment.Strategic market introduction of the Open Health Connect platform, initially with a telehealth-focus in response to Covid restrictions, leading to significant additional data modernisation initiatives in support of Hira.First implementation of Microsoft Dynamics 365 for a DXC healthcare client in NZ, in support of Disability Sector reform Mana Whaikaha for Enable NZ.Pilot implementation of enterprise scheduling and logistics toolset for a DHB.Implementation of a pharmacy management solution across four DHBs in the South Island, duringCovid lockdown.Significantly improved customer relationships and customer sentiment, restructured team to include new Service Delivery Manager role with focus on customer satisfaction.Led national and regional transformative contract renewals for Medication Management and Patient Administration Systems.Significantly improved territory performance - Increased Sales (Annual Booked Revenue) 125% YoY in 2018/2019 and again 24% YoY in 2019/20. Increased Total Contract Value 71% YoY in 2018/2019 and 85% YoY in 2019/2020.

Responsible for Winscribe's global sales P&L and strategic sales enablement & mentorship of sales staff in the US, UK, Europe and the Asia. Winscribe was acquired by Nuance in 2017, which was subsequently acquired by Microsoft in 2022. I had the pleasure of working with a large number of healthcare & governmental clients in the UK, across the United States, Switzerland, France, Germany, Australia and of course New Zealand. Proud to lead the team that delivered Winscribe's highest ever group sales revenue, while increasing profit year on year by 82% in 2016.

Responsible for managing direct and partner channel sales efforts to healthcare & governmental clients in the US & Canada, increased direct channel new business sales performance by 85% year on year in 2016 & overall new business sales performance by 149% year on year in 2017.Developed a strategic partner development program to increase velocity of Winscribe's clinical documentation and speech recognition technology into the US healthcare market (TAP), which resulted in significantly improved partner success and winning a multi-million dollar contract with a large multi-disciplinary healthcare group in the US.

Responsible for driving sales growth in the Asia Pacific region - total APAC sales more than doubled from 2013 to 2015.Founded the “Making the Case for Change” event series for healthcare decision makers with events in Sydney, Brisbane and Melbourne. Aim of the ongoing initiative is to develop strategies to increase the efficiency and effectiveness of healthcare delivery in Australasia through technology. Frequently active as public speaker on transformative change and the capabilities of technology to make positive contributions to patient outcomes and healthcare delivery efficiency in Australasia.Championed new cloud-based SaaS business model to deliver Winscribe’s flagship clinical documentation and speech recognition technology rapidly across multiple health services in Australia. Personally completed largest ever deal in the Asia Pacific region with one of Australia’s leading private healthcare organizations.Key clients include many of Australia's leading healthcare organisations including Queensland Health, Primary Health Care, Healthscope, St John of God, the Chris O'Brien Lifehouse and Health NSW amongst many others.Winscribe is proud to be a preferred supplier to Queensland Health and currently supports more than 200 public hospitals and private healthcare organizations in Australia with its HIMSS Innovation award nominated clinical documentation, dictation and speech recognition solution offering.

Creative direction and implementation of several global marketing campaigns - increased incoming leads by between 120% to 694% year-on-year in the US, the UK, Australia and New Zealand. Worked with global sales team and channel partners to develop go-to market strategies, improve sales performance and enhance customer service.Developed online-based Winscribe community which has resulted in over 150 ideas for new products and product enhancements. Devised web marketing strategies for target markets in France and the United Kingdom. Worked with key clients such as the New Zealand Police, Australian law firm Spruson & Ferguson, and several other high profile clients to promote Winscribe and its solutions. Responsible for PR and global communication of brand values. Public speaker at a variety of events in New Zealand and Australia including the Lawlink Annual Conference.Published articles in several publications, including the Australasian Legal Bulletin and Hospital & Healthcare Australasia.

Active as an independent management consultant in New Zealand. Successfully carried out information technology related projects in a variety of industries, including F&B, building materials, online trading and renewable energy.

Developed a comprehensive cross-cultural online marketing strategy for NZ F&B importer NZCD Ltd. Secured outside funding for research through the (FRST) NZTECH Capability Funding Scheme. Established and maintained relationships with web development, agency, hosting, software and licensing partners in Shanghai and Australia, as well as with company stake holders, clients and Chinese press Solely responsible for planning, overseeing and project managing the website build in China. Directly managed the development team in Shanghai. Motivated team members to achieve targets on time and within budgets Planned and carried out launch function at New Zealand Central in Shanghai. Presented the project to about 70 invited guests including NZ’s Consul General of Trade, executives from a number of New Zealand companies, members of the Chinese press, Chinese web media and others

Developed relationships with new clients and developed solutions based on clients requirements, negotiated proposals, communicated solutions to web developers and designers and assisted existing clients with solving their problems Proud to be part of the team that turned eMedia Ltd. from a loss in 2006-2007 to a profitable company in 2007-2008

Competitive Internship at the MED in Wellington NZWorked for the Radio Spectrum Policy and Planning Unit, as well as the Information Technology & Telecommunications Unit Involved in planning for Digital TV frequency allocation (Freeview)Prepared a major research report: "Mobile Virtual Network Operators - Regulation in 12 OECD countries and Hong Kong", outlining policy that would be effective at reducing uncompetitive behaviour in the New Zealand mobile market and the shortcomings of the present regulatory structure. Proud to have been involved in improving competition in the NZ mobile market throught the introduction of 2Degrees Mobile.