Floribel D. Email & Phone Number

Metro Manila, Philippines

 Awarded as “Bastion Inspiration Recognition for Professionalism” for 2022 Has driven the department to also help other departments, thus awarded as “Bastion Inspiration Recognition for Teamwork” for 2022 Created 100% of the Policies and Procedures for the Service Desk Management Department as well as the Knowledgebase/Runbooks to be used as reference of the Service Desk Analysts Expanded the Service Desk coverage from 8x5 to 19.5x7 Helped the Marketing Division in promoting the products of the company  Helped the HR Division in responding to inquiries on job postings on Facebook Served as the go-to person for newly hired Dept. Heads who needed guidance in creating the policies and procedures for their respective departments Served as the 24x7 contact for technical concerns raised by Payment Service Partners Promoted from Team Leader to Assistant Manager to Manager position Supervised Service Desk and IT Support Departments Coordinated with different IT Support groups to restore IT services to their defined SLAs as quickly as possible Carried out Incident Management Reporting to ensure that improvement potentials were derived from past incidents and requests Provided regular reports on the uptime, payment services and bandwidth utilization daily, monthly, quarterly and annually

• Worked with fellow team leaders and SMEs in planning and conducting monthly engagement activities• Handled the Technical Customer Operations and Back Office Teams as well as Subject Matter Experts• Effectively and professionally work with Clients of Xoom under Technical Customer Operations and Field Services• Develops strategies the team will use to reach the goals• Provides training for new members of the team• Manages the flow of day-to-day operations• Effectively performs administrative tasks to ensure all deliverables and deadlines are met• Manage enterprise-wide communication of any processing variance in accordance with communication standards, including providing details RCA for all issues. • Resolve complex technical issue in a timely fashion, engaging appropriate Partner organizations as appropriate and providing responses within designated SLAs. • Effectively and professionally work with technical counterparts within Xoom Partner organizations. Build strong relationships with Xoom partners, different LOBs, including definition of escalation paths, response SLAs, etc. • Actively participate in the technical design and implementation of new integrations with Xoom Partners, providing support to lead Integration Manager and validate architecture through testing.• Provide regular reports or agent and partner performance, including SLA attainment, outage detail and continuous improvement initiatives

Monitors internal and partner systems. Responds immediately to any customer impacting technical issue. Proactively works with partners to drive continuous improvement through both organizations.

Mandaluyong City, Philippines

Conducted trainings for center owners and instructors of E-nopi in the Philippines.

Makati City, Philippines

• Taught Mathematics to students from Grades 4,5,6,7 and the High School levels. • Also taught Physics to the High School levels. • Assume all responsibilities of a classroom adviser. • Provided accurate assessment of student learning abilities, designing and implementing standards-based and developmentally appropriate instruction to ensure meeting all individual students’ needs.- Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.- Enhanced multicultural awareness among students by incorporating cultural awareness into lessons, cooperative learning with flexible grouping.- Augmented student motivation to complete homework assignments by developing a reward system; students made a cognisant effort to complete homework assignments.- Effectively utilized positive interaction with students, developing a rapport and gaining respect and trust to ensure an environment that is conducive to learning.- Reinforced and maintained behaviour management through incorporating motivational activities and positive reinforcement.- Devised and implemented lesson plans, employing diverse teaching strategies to effectively address each student’s style and ability.- Meet with parents and guardians to discuss their children's progress, and to determine their priorities for their children and their resource needs.- Collaborated with students to publish a school yearbook that included artworks, pictures and articles from the students, resulting in a delightful collection of outstanding student work.- Cooperated with Math and Science teachers to organize a Math and Science Club to increase learning competencies in the subjects in a fun and lively way.

Bachelor Of Secondary Education, Major In Mathematics

Activities and Societies: Mathematics Major Society, PLM Comelec

Secondary School

Activities and Societies: Student Council, C.A.T