Nicolò Floridia Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

• SWIFT and SEPA payment processing, cooperating with third party banks addressing their inquires. Payment Investigation and Fraud prevention by close cooperation with AML, reporting suspicious activity raised by other.
• Addressing internal stakeholders’ processing requests and increasing customers satisfaction by providing recall and inquiry investigation services.

Málaga, Andalusia, Spain

• Responsible for the day-to-day activities and guidance of the customers retention team members, ensuring compliance with established company and regulatory guidelines and procedures (Esma, AML/CFT).
• Training and managing the staff, providing ongoing coaching. Managing goals and KPIs: setting individual targets, tracking retention goals, overseeing the activities and performances, reporting on metrics.

Malta

• Working closely with the Head of Payments administering overall payment systems, monitoring and reporting deposits, withdrawals and approval rates in order to use to the utmost benefit any possible features offered by.
• Monitoring and reporting clients activity, investigating and disputing on chargebacks, fraud attempts and retrieval requests.

Malta

• Providing administrative support and data management for daily activities to the Retention and Conversion departments, ensuring business processes, policies and procedures, liaising between other departments within the.
• Checking and reconciliating client’s deposits and withdrawals, managing company’s ewallets, summarising information from the database, compiling sales reports, managing targets and commissions, monitoring teams and.

Malta

• Supervising and organizing the conversion team, managing organizational sales by developing business plans, meeting planned goals and coordinating with the marketing on lead generation. Responsible for KYC, the.
• Recruiting, interviewing, training and managing the staff, providing ongoing training. Managing targets and commissions: setting individual targets, tracking sales goals, overseeing the activities and performances.

Malta

• End to end Customer support processes: reporting and liaising, by Skype and email, with head office and other departments (Operations, CS, Back Office, Compliance, Risk, Sales) about customers’ deposits, withdrawals.
• Supporting all the retention desks for day to day activities, ensuring business processes, policies and procedures: HR lists, CRM users and permissions, targets, leads assignment, performance monitoring, reports and.

Malta

• Operating as the point of contact for assigned customers, developing and maintaing long-term relationships addressing the customer's needs and concerns and maintaining their account activities.
• Delivering requested products and services in a timely fashion, working to carry out client’s goals while meeting company goals identifying opportunities to grow business.

Catania, Italia

• General management of several stores, coordinating both sales and purchasing departments. Recruiting, training and managing staff, providing effective and high quality customer service.
• Successfully designed and managed marketing campaigns.

Catania, Italia

• Managed and planned training courses in the whole regional area of Sicily.
• Successfully organized workshops, tutorials and events.
• Carried out demand and market analyses to ensure proper development of training methodologies.

Catania, Italia

• Purchasing goods and services and managing the corporate IT system.
• Planned and negotiated deals with distributors and key suppliers.
• Successfully designed and managed marketing campaigns targeting both end users and distributors.

Bologna, Italia

• Supply chain management assistance.

Catania, Italia

• Successfully developed and managed contents and multimedia solutions for general purpose websites.
• Created websites and designed marketing material and managed mailing lists.
• Provided maintenance support and break-fix solutions. Troubleshoot technical problems and implemented solutions.
• Purchased IT Equipment and software in line within agreed budgets.

Master'S Degree, Logistics, Materials, And Supply Chain Management

Master'S Degree, Human Resources Management And Services

Bachelor'S Degree, Economics