Florina D. Email and Phone Number

-Contacting clients with outstanding debt for collecting purposed in accordance internal procedures-Taking clients' calls and handling requests in regards to current accounting balance and outstanding debt-Customer invoice adjustment notes-Negotiating new payment terms for outstanding debt, registering the payment agreement and making sure they are fulfilled-Instating new collecting measures whenever payment agreements are not respected and reaching out to clients (email and phone) to agree on the new terms-Invoice reconciliation and closing outstanding debt (balance)-Using Charisma to allocate the bank statements for reconciliation-Monitoring clients' on the Ministry of Justice website-Issuing notifications and contract termination decisions-Reconciliating account balance at the end of year

- indeplinirea activitatilor zilnice de secretariat( inregistrare diverse documente in registrul de intrari/iesiri),utilizare scaner,imprimanta - preluarea si directionarea apelurilor telefonice - primirea vizitatorilor si anuntarea persoanelor de contact - inregistrarea facturilor si a biletelor de avion in aplicatia Elo - gestionarea corespondentei - pregatirea plicurilor/ borderourilor pentru posta si curier/awb-uri - activitati de intampinare vizitatori si protocol - arhivare documente

- Welcoming customers in the center - Redirection of clients to the workstations, requested in the schedule by the client - Taking phone calls and making appointments - Informing clients about the salon's services and promotions - Collecting services and working with the cash register and POS - Stock management and materials supervision - Consumable orders - Entering invoices in SAGA - Issuing the invoice at the customer's request - Cash register - Contacting clients to offer and promote services - Publishing job ads and contacting candidates to schedule an interview

- Welcoming patients and providing information about the medical services offered- Cash & card collections- Entering information into the database- Issuance of medical documents necessary for patients- Answering phone calls and correspondence- Registration of referral tickets in Easy Medical- Cash register

-Recovering outstanding debts from customers, according to departmental deadlines and procedures, acting politely and efficiently -Telephones/takes the calls of overdue customers to recover the amounts owed by them -Informs and instructs clients about payment methods, payment deadlines, the amount of monthly installments -Solves any telephone complaints made by the customers with whom he interacts and makes all the necessary efforts, collaborating with colleagues in the department -Collaborate with branches, other departments and teams to solve any problem related to making payments by customers -Maintaining the history of customer payments under observation- Application of procedures related to debt collection.

- Calling overdue customers to recover the amounts owed by them, applying the established techniques and quality standards. Training customers in relation to invoicing cycles, payment deadlines, records on invoices and payment methods. Proposes options for payment of arrears -Taking calls and informing clients about invoices, billing cycles and other related details, applying debt recovery techniques and maintaining the established quality standard. Applying the respective measures imposed on the client's account, going as far as disconnecting it.- Processing customer complaints, in a polite and professional manner, in order to solve all the problems within his sphere of competence. The employee in this position must have the necessary information and know and understand the data of the problem to be able to solve the complaint promptly and according to the established instructions. - Making decisions taking into account both the interests of the company and the needs of the client. Making corrections in the invoicing system, if necessary, and operating payment confirmations in the database related to clients. - Takes care of the customers who want to terminate the subscriber contract, trying to convince them to remain the company's customers. - Keep a record of his interactions with the client, for a better satisfaction of his requirements on the occasion of future interventions, personalizing the way of approach according to each individual client, identifying the general or special reasons for his requests or complaints.- Return guarantee