Florina Rosca Email & Phone Number

Roswell, Georgia, United States

• Holds HR responsibility for the North America HQ Client Relations personnel in the Roswell, GA office. • Leads the Client Relations teams in the 7 current regions in US. Maintains alignment and standardization among all Client Relations personnel. • Collaborates with managers to align the Client Relations activities with the regional needs.• Executes and maintains a standard training plan for all new Client Relations personnel.• Generates and distributes KPI and status reports for the purpose of transparency and accountability.• Acts as liaison with multiple departments - sales, engineering, administration, management, business development, and international headquarters.• Creates, updates, and organizes reference documentation for internal procedures and training.• Provides pre- and post-sales support for the outside/inside sales teams in the U.S. through quote generation, customer interaction, product awareness, order management, price list maintenance, education and facilitation of internal processes, sales reporting, administrative support, and problem solving.• Contributes to the development and management of the sales strategy and trajectory of complex customer relationships.• Assists the sales team with navigation of internal procedures to facilitate a smooth progression at various stages of the sales cycle.• Conducts and/or participates in customer meetings independently or alongside sales team• Develops and maintains close relations with key customer accounts communicating with various management levels and addressing any logistical issues or needs.

• Developed close relationships with key customer accounts by processing their orders, reviewing the status of their open orders and deliveries regularly, communicating with the main purchasing contact person, and addressing any logistical issues or needs.• Acted as liaison between the customer, sales team, logistics, engineering, management, business units, and the headquarters in Austria to facilitate a positive customer experience. • Helped manage purchasing/stocking agreements between customers and B&R. • Reviewed related forecast information from the customer and communicated with the planning department at the headquarters in Austria.• Responded promptly to phone and email inquiries from the sales team regarding processes, products, or resources, so they may perform their role with maximum efficiency.• Assisted the sales team by maintaining price lists for international or large customers.• Provided the sales team with sales analyses, quality and repair overviews, or delivery performance reports upon request.• Daily usage of SAP CRM and other software for order processing and systems management.• Created, organized, and improved training documents and resources.• Provided support and training to current and new team members internally and for customers.• Participated in decision making, direction and goals for the Client Relations Department.

Atlanta, Georgia

Developed, maintained and continuously sought to improve relationships with over 100 vendors for the West Region of US comprised of 6 states.• Provided problem-solving resources and solutions to complex vendor issues. • Collaborated with various departments to manage hauler performance according to contractual obligations.• Supported the gathering and maintenance of hauler intelligence (pricing, market condition, location and services).• Partnered with departments to identify and to drive continuous optimization in the waste hauler network and processes.• Created, analyzed, and updated project trackers that are shared with key customer stakeholders.• Aided in sourcing best prices and contract terms through research and negotiation.• Solved vendor billing issues and improved timely payment and vendor partnerships.

Greater Atlanta Area

Responsible for daily activities including but not limited to accounting, organization, and business planning.• Coordinated meetings with vendors to ensure quality service.• Planned and executed internal and external client meetings, events and activities.• Managed and coordinated personal shopping and appointments. • Proactively (and creatively) suggests solutions to improve the quality of life of the executive. • Assisted other employees with tasks that need additional research and help.• Reviewed bills and invoices and monitors costs for projects.• Created projects and assignments for academic and social improvement. • Provided cost efficient solutions for home improvement. • Made purchases for items and services needed for the maintenance of the home and office. • Provided family counseling and support.

Metro Atlanta

Empowered students to improve their Spanish proficiency and to achieve better grades in school. • Assisted and taught students one-on-one with Spanish projects, homework and translation. • Successfully worked with children, teens and adults.• Recognized as the most requested Spanish Tutor in the agency.

Alpharetta, Ga

Established positive relationships with both customers, internal staff and management in order to improve service.• Increased sales and satisfaction for assigned customers by minimum of 25%.• Cleared vendor billing issues and improved internal procedures to insure efficiency and timely payment.• Solved problems related to service work from technician level to national customers management.• Trained and led all other members involved in the service of the assigned customers.• Successfully handled the work load of immediate superior due to unforeseen circumstances for an extended time.• Managed very high volume of emails, phone calls to insure quality service and problem solving.• Identified growth opportunities and created team strategies for increased success.

Alpharetta, Ga

• Built and maintained relationships with customers for specific accounts.• Solved customer issues and requests together with Account Mangers.• Maintained both internal and customer's portals updated on all work orders related to the specific accounts.• Cleared billing issues both internally and externally through the implementation of reports, emails and research.• Increased sales for the assigned customers.• Improved vendor relationships and communication through built trust and speedy response to inquiries and concerns.• Created and implemented new procedures and reports in order to improve timely service and payment.

Alpharetta, Ga

•• Aided the project managers in attaining goals, deadlines and tasks related to specific projects. • Compiled excel reports of data related to projects to facilitate management.• Created and updated purchase orders for materials and equipment.• Communicated to vendors to ensure compliance, notifications and project goals.• Worked with different departments internally and externally to secure smooth processes and billing.• Trained new assistants on daily tasks, correct company procedures and customer systems.

Alpharetta, Ga

• Handled high intake of phone calls and emails in a professional manner. • Entered and edited work orders. • Maintained interdepartmental communication in order to facilitate work flow and customer satisfaction.• Communicated efficiently with customers and resolved problems.• Updated both internal and customer portals for efficient communication of service. • Trained newer reps.

Bachelor'S Of Science In Sociology, Organizational And Social Change Concentration

Activities and Societies: • SOS Member (Student Organization of Sociology) • KSU Global Learning Education Abroad Scholarship Recipient •.

Bachelor'S Of Arts, Spanish Language And Culture

Activities and Societies: • AKD Alpha Kappa Delta, the National Honor Society for Sociology • DEI Delta Epsilon Iota Academic Honor.