Provide high level support to customers via email, social media or live chat.Gather data and perform thorough research on shipments, orders and payment.Analyse all incoming data regarding customer or 3rd party requests,shipments,orders or payments.Raise and/or resolve requests with carrier services ,brand partners, warehouse, stores for customer.Respond to all queries/complaints/escalations from customers in regards to orders,payments or shipments.Correctly and fully document customer interactions and 3rd party request with financial departments, carrier services or brand partners.Correctly and fully inform customers on orders, stock levels and shipment status when queried.Providing appropriate responses and expectations in a timely and efficient manner.Always maintain a professional language and attitude when dealing with customers or 3rd party requests.

Checking tickets solved by team (Identifying the problem; Wording; Macro used; Selling the solution).Helping all teams by giving advice or teaching them how to solve newer tickets (junior trainer).

Checking internal systems with Microsoft Excel to identify problems.Use of various functions in Microsoft Excel, calculate data, reading and understanding logs bound up with the game.Answering tickets to quality and time, resolving complaints and escalation where appropriate.Assist in keeping FAQ and knowledge base updated with assistance from product teams.

Checking allowances for CAD documents that were already designed using AutoCAD.Elaboration of technological execution documentation for small and medium complexity.Being invited in hall to see and study different machine parts including turbines, rotors, generators, pumps.Using Excel to make different reports for internal projects.