Florin Adrian Niculescu Email & Phone Number

Bucharest, Romania

Bucharest, Romania

I am happy to share I've just started a new role as Senior Release Manager / Cutover Manager at Deutsche Bank!

Bucharest, Romania

Responsible for the release management lifecycle, focusing on coordinating various aspects of production and projects into one integrated solution. Also responsible for ensuring that resources, timelines, and the overall quality of the process are all considered and accounted for.Main tasks and responsibilities:- adhering to Centralized Release Management processes andprocedures- being the main contact responsible for managing and handlingreleases according to internal… Show more Responsible for the release management lifecycle, focusing on coordinating various aspects of production and projects into one integrated solution. Also responsible for ensuring that resources, timelines, and the overall quality of the process are all considered and accounted for.Main tasks and responsibilities:- adhering to Centralized Release Management processes andprocedures- being the main contact responsible for managing and handlingreleases according to internal regulations- monitoring and updating the release lifecycle using tools like HP ALM, Microsoft SharePoint, Jira Confluence- attending Change Advisory Boards to keep track of upcoming Changes- hosting weekly Change Release Boards meetings with all involved stakeholders (e.g. Application Owners, Project Managers, Team Leaders) and presenting PowerPoint slides prepared inadvance, in order to discuss and get insights of various release aspects requiredfor the smooth business process realization- creating and handling Change Restrictions- managing Exceptional Releases by having them created according to procedure and hosting calls to have all their details discussed, understood and approved by all parties including higher management - managing Master Releases: prepare activities by creating Change Restriction and announce it to all stakeholders, working in shifts to cover all MR activities, monitoring and updating every run book milestone status in MR Dashboard, sending status emails, documenting and tracking issues/deployment exceptions if any, etc. Show less

Bucharest, Romania

Leading IBM System Teams in building, running and operating a Cloud Platform solution for the client.Main tasks and responsibilities:- attend knowledge sharing activities with relevant project contacts (PM,SubCluster Leads, team members, client stakeholders, PMO, developers, etc)and being focused on gaining as much information as possible about mainproject's Run activities- keep track of SLAs, priority issues, quality of service, and assist the teams indelivering… Show more Leading IBM System Teams in building, running and operating a Cloud Platform solution for the client.Main tasks and responsibilities:- attend knowledge sharing activities with relevant project contacts (PM,SubCluster Leads, team members, client stakeholders, PMO, developers, etc)and being focused on gaining as much information as possible about mainproject's Run activities- keep track of SLAs, priority issues, quality of service, and assist the teams indelivering business results in compliance with project's ITSM agreements- keep close communication with the teams by attending/hosting weekly and/ordaily (stand-up) meetings to discuss/plan/organize most relevant required tasks/issues/impediments, etc.- also maintain close contact with VW Application Managers, and with the clientoverall by delivering reports related to tickets status (Requests, Incidents,Problems, Changes), trends, main issues, risks and action plans, as part of a biˇweekly Service Delivery Board (SDB)- weekly planning and activating on-call activity via dedicated Vodafone tool- weekly planning Releases (Minor, Major, Custom, Weekend MaintenanceReleases, if any) and engaging teams to actively prepare handovers fromdevelopment and related Changes, also agreement on which team membersare available for OT must be decided and provided to Release Management(for OT activities I am sending a request to project's PMO who then makes an offer and sent for approval to VW Application Managers)- weekly check for time booking accuracy and approve Stand-by and OT for allCluster- attending weekly staffing meeting with HR for reviewing candidates for emptyopen seats, hosting interviews and providing feedback back to HR, to insurehuman resource is balanced- temporarily taking over technical tasks for situations where staffing was lacking Show less

Bucharest, Romania

- Managing project processes, insuring that support delivery is performed within SLAs defined in the contract.- Keeping team members updated in order to follow procedures needed for the support, by regularly organizing status team meetings and discussing tasks, processes, responsibilities and how to best split them so that a balanced work volume is assigned to each team member, as per seniority and experience level.- Managing team members' daily activities, their training sessions… Show more - Managing project processes, insuring that support delivery is performed within SLAs defined in the contract.- Keeping team members updated in order to follow procedures needed for the support, by regularly organizing status team meetings and discussing tasks, processes, responsibilities and how to best split them so that a balanced work volume is assigned to each team member, as per seniority and experience level.- Managing team members' daily activities, their training sessions, implementing strategies for continual performance improvements- Managing organization procedures, including access requests for physical and virtual resources needed for staff members business.- Monitoring Incident/Problem status of all support levels (1st, 2nd and 3rd), SLA reporting, hot spots, and preparing reports in status presentations, which are then discussed in weekly conference calls, maintaining thus a good communication with all involved project's stakeholders. Bi weekly meetings are planned where GEO PM, IBM Partner and Client management team are involved. All problems are discussed during the meetings, the risks, issues and actions are documented in MoMs. Show less

Bucharest, Romania

Application Server Administration: Specialized in Application Server Administration at IBM, managing critical systems and ensuring smooth application support for a globally recognized client in the automotive industry. Demonstrated expertise in IT Software and excelled in handling complex technical tasks.Service Desk Operations: Served as a dedicated Service Desk employee, proficient in utilizing ticketing systems to manage client inquiries and requests. Effectively communicated with… Show more Application Server Administration: Specialized in Application Server Administration at IBM, managing critical systems and ensuring smooth application support for a globally recognized client in the automotive industry. Demonstrated expertise in IT Software and excelled in handling complex technical tasks.Service Desk Operations: Served as a dedicated Service Desk employee, proficient in utilizing ticketing systems to manage client inquiries and requests. Effectively communicated with clients worldwide, with a primary focus on German clients. Demonstrated exceptional customer service skills and maintained high standards of professionalism during interactions.International Client Communication: Engaged in proactive communication with clients across the globe, particularly in Germany. Managed client calls and inquiries, addressing technical issues and providing solutions. Operated within a two-shift operation, including holidays, ensuring continuous support for international clients.Project Management and Incident Handling: Led the Service Desk and Incident Management activities for Daimler Procurement applications, responsible for IT Procurement. Managed incidents, addressed client concerns, and provided timely resolutions to maintain seamless operations. Demonstrated a proactive approach in handling critical incidents and ensuring client satisfaction. Show less

Key area: Application Management and Support

Bucharest, Romania

Key area: Application Management and Support

Bucharest Metropolitan Area

Key area: Call-Center/BPO environments