Florin-Catalin Tiucra-Popa Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

I am actively supporting and contributing to the growth of best practices for delivery of support services as Customer Support Automation Engineer.Understanding ServiceNow Platform and multiple cloud technologies and troubleshooting practices I am providing a successful resolution of challenging technical situations. Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with no supervision I am actively engaging with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution.

Amsterdam Area, Netherlands

Part of a dynamic Application Support and Automation Team for ABNAMRO Bank, I was covering the business as usual services.The activities were covering MAINFRAME and MIDRANGE Advisory Support for AS Enabling TEAM and also involved improvements and best practice and guidance on current processes (IBM internal).I was also part of agile teams and actively participating to SCRUM ceremonies covering smooth deployment and guidance on maximum availability process and service handling.On regular basis I was also part of an on-call 24x7 support team for business-critical applications.

Bucharest, Romania

Assure monitoring for 28k Linux and Windows virtual systems running in highly critical environments; Assure monitoring for 800k application services running in clustered systems; Assure deployment and version control for monitoring packages for virtual systems running on Amazon Cloud, Google Cloud and Microsoft Azure. Develop and code compare scripts in BASH - internal monitoring checks; Develop and code validation in PERL/PYTHON - internal monitoring checks; Lead a TEAM for development using Agile methodology (KANBAN dashboards and flows); JIRA and GITHUB as project management frameworks; HANA Enterprise Cloud - Icinga2 Performance testing & Validation (Blueprint) for applications as SAAS; Security and Compliance Advisor for code and software monitoring running on HANA Enterprise Cloud; Business Control Owner for secondary monitoring system for HANA Enterprise Cloud. Assure Hana Enterprise Cloud Applications monitoring using a distributed ICINGA2 Extended star architecture; Assure BCP plans and operation for 3 major clustered environments: PRODUCTION / QA / DR. Assure 24x7 support for business-critical changes

I am an IT professional engineer with more than 16 years of valuable experience in the field. I have worked on various positions such as system support engineer, system administrator, network administrator, database administrator and IT supervisor. I define myself as an open-minded person with excellent communication skills, adaptive and flexible, armed with an analytical vision and prepared always to integrate and merge into the cloud.Specialties:- Consultancy: Containerized Kata, Docker, Kubernetes x HELM chart - YAML management x VELERO - ARK backup x APACHE Sops - Security x Weave Scope - Node monitor x Node-Problem-Detector - Node monitor x Advanced Manifest Management - KSONNET, KAPITAN, Kustomize, Kompose, Ansible, Kubeval x Development Workflow SKAFFOLD, Telepresence, Knative x Metrics Tools and Services Monitor - Prometheus, Datadog, New Relic- IT Systems Architect different platforms and systems: o Hardware: RISC - pSeries/ POWER, SAN & Enterprise storage o Virtualization: VMware, XEN, Amazon WS- Consultancy: CI/CD Deployment JENKINGS, GROOVY, Drone, Concourse, Codefresh, Spinnaker, GitLab CI, Gitkube, Flux, Keel- Lead technical Pre-Sales consultant for all of LANDesk’s EMEA customers; x Provide technical input into medium and long term strategic business plan for ITSM, ITAM, LDDA; x Responsible for supporting LANDesk channel partners; x Sustain demo presentations for LANDESK portfolio.- Consultancy: Business Continuity & Recovery, Risk Management, Solution Architect- Consultancy: ORACLE, MYSQL, POSTGRES, SAP HANA databases- Consultancy: Apache HADOOP, YARN, ZOOKEEPER

Bucharest, Romania

Main activity- Manage and solve customer service requests on Oracle RDBMS which are packaged in Advanced Customer Support services portfolio- Experience on performance tuning (AWR reports), SQL tuning, Oracle patches;- Provide different types of analysis of performance statistics, patch, security for database servers- Knowledge transfers for Oracle Partitioning, Database Charset Migration- Deliver high quality and in-time services- Operating within Oracle business processes and procedures- Work close with multiple customers and provide technical services/assistance to support their needsSpecialties:- Oracle Database Administration 10g/11g/12c;- Oracle Installation, Configuration- Performance/SQL Tuning, PL/SQL- Security, RAC, HA, Linux- Workshops and Knowledge Transfers onsite and remote (web-conferences) for different technologies

Bucharest, Romania

• DBA for ORACLE Rdbms 9i/10G/11G on different platforms (Windows/Linux/HP-UX/AIX)• Administrator Middle Tier support OAS 10G Forms&Reports• Strong knowledge of Oracle utilities and tools such as sqlplus,sql loader, OEM, GRID, OCM, etc.• Strong understanding of database object types such as tables,indexes, pl/sql, types, sequences, synonyms. etc.• Strong understanding of Oracle Internals (Memory, Dictionary,Optimizer, .etc)• Consultant in administering different platforms like O.S. for IBM (AIX), HP(HP-UX).• Creating scripts in KornShell/BourneShell/Perl/Awk for daily jobs.• Support and maintenance for LIVE Banking systems.

Bucharest, Romania

Find beauty in your life and keep it in a photo!I started my photographer life almost 5 years ago by joining a professional course: New Age Institute of Photography. I am currently a student of New York Institute of Photography.Learning and discovering day-by-day the art of photography and the joy of life I was pushed over to study the light and the human nature like never before.I also discovered that behind the camera lenses I can reveal the beauty and the feelings that make world moving and spining. In every shooting session I'm adding my perception and my vision to the happiness and sadness as these are my beauty milestones.Together we can make world look better and feel better by presenting the light and shadow game! We are part and soul of our world!

• Migrate and maintenance of LIVE running CORE System for Banca Romaneasca based on a AIX 5L environment (ORACLE 10g).• In charge with design and planning (with HMC and VIO Server) of a scalable OS structure for 12 AIX - LPARs in 2 sites.• Acting as UNIX Level 3 support for installation, upgrade, maintenance and troubleshooting on pSeries 550/ pSeries570/ RS6000 Regatta 670.• Implementation and administration of Tivoli Storage Manager 5 on AIX platforms including Backup/Archive policies/Management Policies. • Implementation of SAN zonning(BROCADE SW & IBM DS4700 & IBM DS4300 & IBM 3583 Libraries) and Client Deployment for Tivoli Storage Manager for AIX clients.• In charge with the Backup/Recovery, Disaster Recovery policy.Additional projects:• Installation ad configuration of jBase and Globus/T24 environments on AIX systems.• TCS and Globus Browser installation and configuration.

• AIX 5.2 administration in a HACMP/SAN environment with 99.9% required (and achieved) availability• SCO UnixWare 7.1.1 administration for the IVR system• Administration of HACMP cluster and pSeries partitioned system, in a total of 4 systems.• Administration of cards system (Cortex software) and related software (Bea’s Tuxedo 8.1, Websphere 5.1).• In charge with patches installation and coordinating production promotes. (AIX, Oracle and application level)• In charge with the Backup/Recovery, Disaster Recovery policy and procedures LVM over SAN synchronization.• Shell scripts developing (under ksh and bash), jobs scheduling policy and implementation, system tuning.

Bucharest, Romania

• Creating batch scripts for consolidation of IBANK Core application running on SCO - Open Unix Caldera.• Level 2 support for SCO - Open Unix Caldera.• Creating programs in C/C++/ DOS batch for interchanging files between AS400 System (LIVE CORE Card system) => UNIX Systems(LIVE IBANK core Banking System) => WINDOWS Systems (Multicash OMIKRON, KONDOR).• Creating scripts and scheduling tasks on SCO Open Unix for synchronizations of INFORMIX databases.

• Implementing and maintaining Operating Systems, Domain Names Servers, Web Servers, Antivirus Scanning Daemons on small and medium environments (10-50 users) including messaging (Sendmail, Communigate Pro, Postfix) and Internet connectivity.• Responsible to monitor and support Mobifon Antivirus Scanner (30.000 users).• Responsible to advice and support RAV Antivirus for ALL UNIX/Linux Platforms supported by product.• Implemented internal and external training courses on Antivirus RAV for Communigate Pro and Sendmail Switch.

Engineer

Master, Computer Science

Computer Science