Floris Langenberg Email & Phone Number

Heesch, North Brabant, Netherlands

Reliable and fast communication is vital in crisis situations. With OrcaGroup solutions, everyone is immediately alerted and informed while you keep an overview through clear reporting. This way you keep a grip on every incident!

Waalwijk

Responsible for realizing full order to cash projects for US medical companies in order to expand their business into Europe. We are the global extension of our client's business.

Tilburg, Provincie Noord-Brabant, Nederland

Responsible for a team of 14 employees front- and back office, performing in- and outbound after‑sales service, as well as physically delivering Tesla's to customers and arrange transport to non-core countries.* Leading and coaching the customer service team in a highly dynamic environment, serving thousands of customers * Responsible for reducing costs, continuously improving back‑ and front office processes and implementing LEAN principles such as: 5S, improvement board and day start * Responsible for HR activities: staffing, personal development, compensation, safety and health, and employee and labor relations * Leading projects focused on improving performance, customer satisfaction, turnaround, lead time and handling increased delivery volume * Resolve customer escalations * Stakeholder management, reporting to Regional Delivery Manager and participating in calls with Upper Management

Tilburg Area, Netherlands

After Sales, serving and physically delivering to hundreds of new Tesla owners.* Assisting Delivery Manager to hit quarterly KPI's: customer satisfaction and delivery volume* First contact customer escalations* Coaching and training five team members while maintaining an open feedback environment* Pioneering and setting up operational processes from scratch for Netherlands and Non‑Core markets in EU startup

Rosmalen, Noord Brabant

Advised on standard bank products and services to private relations* Maximizing sales by cross selling in order to achieve sales targets* Maintaining a long term customer relationship* Generating leads for business and private section* Improving every day by aiming for Customer Excellence* Handling large amount of cash

'S-Hertogenbosch

Providing tennis lessons for people in the age of 5 – 60 years of age* Head Trainer for two years* Provide students with structured and didactic lessons* Organizing tennis events and participated in meetings with the board of tennis clubs* Certified to improve mental and physical coordination teaching students to a higher level

Bachelor Of Applied Science (B.A.Sc.), Leisure Project Management

Wft Basis, Consumer Credit, Non-Life Insurance & Investments

Hospitality Administration/Management