Floris Regouin Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

• Conduct hands-on AI workshops• Enhance efficiency and creativity with AI• Prepare companies for an AI-driven future• Guide entrepreneurs and leaders in AI implementation

Amsterdam Area, Netherlands

➔ Helping to build digital leading companies through change➔ Developing digital brand identity, seamless cross-channel digital experience and e-commerce capabilities.

Amsterdam, Netherlands

➔ Guide & grow some really cool and bold start-ups in the field of commerce to thrive. ➔ Focus on intensive mentoring from industry leaders across Europe, propelling tech startups into higher levels of growth.

Amsterdam En Omgeving, Nederland

➔ Breaking the wave in The Netherlands in traditional thinking that becoming a parent is only women's business. ➔ Focus fully on the fresh daddy-to-be's by bringing them an interactive information sessions with all the essential tips and tricks, future daddy's should know about in a relaxing and pleasant setting that appeals men, harnessing them to start sharing and become conscious before, during and after their life changing moment of becoming a dad.

'S Hertogenbosch, The Netherlands

➔ Acting as a consultant and advisor➔ Responsible for advising national and international key accounts at C-level strategically in the full spectrum of the digital and customer experience.

Delft Area, Netherlands

➔ Responsible for digital strategy and business (Marketing & eCommerce) in the BeNeLux (Digital owned media, Social Media, Paid Media (e.g. Display Advertising, Search Engine Marketing), CRM and eCommerce

Amsterdam Area, Netherlands

➔ Developing strategies to optimise the digital consumer experience➔ Maximize brand preference and conversion with special focus on social media, online and CRM

➔ Develop a strategy giving guidance to the Consumer Care & Marketing organizations globally on engaging consumers through Social Media and by providing an optimal online consumer experience

➔ Bringing Sense & Simplicity in supporting consumers online and maximizing consumer experience ➔ Being responsible for global improvements to the online Consumer Care platform

Internal consultant, project manager, line manager.➔ Responsible for improvement of processes and products across Marktplaats.nl on strategical/tactical level➔ CRM system - RightNow Technologies➔ Managing the CRM team (2 FTE), reporting to COO.Main results➔ Set up and implemented CRM strategy➔ Set up organisation around CRM (management team members, business managers, process-owners, key-users)➔ Implemented one solution company-wide (> 90 users) for operational, analytical & collaborative CRM activities➔ Advised Sales in improving and synchronising sales processes➔ Advised Marketing in improving and centralising➔ Replaced KaNa e-mail handling and satisfaction survey systems with RightNow CRM within Community Service dep. (> 45 users)➔ Centralize user & customer information by implementing automated revenue data and measurements processes➔ Advising and supporting eBay Bern in centralising Right Owner management➔ Setup the foundation for new back-end application

➔ Responsible for the service delivery and aftercare of all bbned’s products and services. ➔ Manager of a department (26 FTE) with process managers, project leaders, two team leaders and delivery support operators and delivery incident operators with many million euro budget responsibility. ➔ Reporting to COO.Main results➔ Operationalised new core business products and services.➔ Restructured the communication lines and responsibilities between product management and the provisioning department and its suppliers, resulting in and improved a cost-effective implementation of new products and services.➔ Successful reorganisation of a Provisioning Department to a Service Delivery Department.

➔ Responsible for the service delivery of bbned’s DSL products and services. ➔ Manager of a department (18 FTE) with process managers, project leaders, a team leader and a team of provisioning operators.Main results➔ Improved the quality and reliability of bbned’s service delivery though a reorganisation of the provisioning department and improvement of the supply chain of order handling.

Responsible for incident-handling of delivery and operational incidents reported by customers. Manager of two teams with junior and senior provisioning and network operating engineers (20 FTE).Main results➔ Improve the quality of incident handling resulting in a faster response time, shorter throughput times of incidents and improved customer satisfaction.

Intermediary between customers and bbned, dealing with and solving customer complaints/problems in bbned’s operational processes and avoid repetition by restructuring and improving the Customer Service and other internal processes within the organization.Main results➔ Successfully implemented a procurement strategy to reduce bbned’s purchasing costs.

➔ Medior Consultant for the business unit Trade, Utilities, Transport, Telecom and Industries.➔ Extension of the responsibilities of a junior consultant in the area of sales, business development, consultancy and project management.Results:➔ As program manager of telecom (DSL) network roll-out realized building of more than Dutch 300 sites (providing network access to 100.000+ customers.➔ Developed, commercialized and sold broadband Fiber to the Home solutions to governments.➔ Reorganised worldwide communication and responsibilities to improve cooperation of Shell Int.-Getronics Program Mgmt Office.

➔ Junior Consultant for the business unit Telecom, Utilities and Media.➔ Main tasks were to advise in, to set up, to develop, to implement and to lead projects and services in different business areas.Main results:➔ Developed CRM service ‘Customer Interaction’ for Getronics Consulting to make sales force more effective and increase sales revenues for various clients.➔ Developed and implemented purchasing cost reduction and value chain optimization program leading to reduction of procurement costs by 5-10% for several clients.➔ Designed and implemented an Enterprise Project Management service at Getronics Belgium (Brussels).

Msc, General Management

Bsc, Microbiology (Hlo Medical)