Floris Van Houten Email & Phone Number

As coordinator of our small first-line team, I was constantly looking for imperfections to smooth out and thus take our services and internal processes to a higher level.

In the role of internal consultant I led the Topdesk implementation. In addition to the standard configuration of the various modules, many manual actions have been set up to streamline the ITIL processes.After delivery of the application, I was the driving force behind the continuous improvement process.

Seconded to companies in all different sectors. Started as a service desk employee and eventually rose to advisor for successfully running a service desk.

Amsterdam, North Holland, Netherlands

During the first Covid vaccination campaign, involved in setting up the antigen test labs at more than ten different locations throughout the Netherlands. My responsibility consisted of training and managing the IT staff on location.

Rijswijk, South Holland, Netherlands

Ultimately responsible for migrating the entire environment to Windows 10. Stakeholder management was of the utmost importance.

Utrecht, Netherlands

Amsterdam Area

Utrecht, Netherlands

Bachelor, Philosophy

Pro, Economics, Propedeuse