-Providing support for SQL-related issues, contributing to effective database management and optimization.-Undertaking debugging tasks as needed.-Performing functional testing-Performing Integration testing-Creating detailed test scenarios for User Acceptance Testing with clear, step-by-step instructions-Executing minor change requests, including modifications and additions of fields in reports, as well as view modifications.-Delivering general support to ensure the… Show more -Providing support for SQL-related issues, contributing to effective database management and optimization.-Undertaking debugging tasks as needed.-Performing functional testing-Performing Integration testing-Creating detailed test scenarios for User Acceptance Testing with clear, step-by-step instructions-Executing minor change requests, including modifications and additions of fields in reports, as well as view modifications.-Delivering general support to ensure the seamless functioning of software systems.-Showcasing problem-solving and troubleshooting skills Show less

-Maintaining and increasing the Pharmec application client portfolio, currently being at over 240 medics; general practitioners and specialists in my assigned area-Selling additional services to existing clients - cloud backup, VPN, digital certificate etc. by adapting them to the client's needs-Selling new IT equipment or upgrading the existing one-Closing the sales opportunities provided by the Helpdesk and Customer Service Executive teams-Providing tech support remotely and… Show more -Maintaining and increasing the Pharmec application client portfolio, currently being at over 240 medics; general practitioners and specialists in my assigned area-Selling additional services to existing clients - cloud backup, VPN, digital certificate etc. by adapting them to the client's needs-Selling new IT equipment or upgrading the existing one-Closing the sales opportunities provided by the Helpdesk and Customer Service Executive teams-Providing tech support remotely and on site, in regards to the Pharmec application and general IT related issues-Preparing documentation of requirements with the clients and maintaining direct contact with the development team for implementation-Testing the functionality of the personalized updates, after release, according to the client's requirements and the areas that might have been affected by the upgrade Show less

-Collaborated directly with the sales team regarding the technical part of implementing the application in pharmacies and clinics-Managed clients' data and history (patients list, medical examinations, medical prescriptions for medics and inventories and sales history for pharmacies) as XML files in the maintenance or implementation processes-Installed software and hardware in the new and existing clients' locations-Resolved issues that couldn't be resolved remotely -Advised… Show more -Collaborated directly with the sales team regarding the technical part of implementing the application in pharmacies and clinics-Managed clients' data and history (patients list, medical examinations, medical prescriptions for medics and inventories and sales history for pharmacies) as XML files in the maintenance or implementation processes-Installed software and hardware in the new and existing clients' locations-Resolved issues that couldn't be resolved remotely -Advised clients about hardware upgrade or acquisition possibilities in order to improve activity and forwarded them to the sales team Show less

- Troubleshooting and resolving, through Team Viewer connection, the issues received by phone, online support chat or online tickets from pharmacists and colleagues, regarding the interface and database of the application, card readers, barcode scanners and cash registers-Running SQL queries in order to check/modify data in the database-Identifying sales opportunities for IT equipment and services package upgrades for pharmacies during the assistance process and forwarding them to the… Show more - Troubleshooting and resolving, through Team Viewer connection, the issues received by phone, online support chat or online tickets from pharmacists and colleagues, regarding the interface and database of the application, card readers, barcode scanners and cash registers-Running SQL queries in order to check/modify data in the database-Identifying sales opportunities for IT equipment and services package upgrades for pharmacies during the assistance process and forwarding them to the sales team Show less

- Processed the sales reports received/downloaded in various formats from our partners.- Raised invoices for all the statements approved in the Statement Verification System.- Updated the tracking system of the statements with their status until final upload intoOracle for invoicing.- Submitted requests for the creation of new item numbers (SKUs) for all the new titles reported.- Used and managed internal database (updating it with the new titles requested by the… Show more - Processed the sales reports received/downloaded in various formats from our partners.- Raised invoices for all the statements approved in the Statement Verification System.- Updated the tracking system of the statements with their status until final upload intoOracle for invoicing.- Submitted requests for the creation of new item numbers (SKUs) for all the new titles reported.- Used and managed internal database (updating it with the new titles requested by the Distribution Team, created/updated the Statement Verification System with new users, channels, customers, updating our internal files with the new content for Apple, Google and Advertising customers).- Performed monthly checks and analysis, completing our internal invoice summary with all the Oracle details, preparing tax files and uploading them to the platform following the pre-established formats for our key customers (Apple and Google)- Prepared any ad-hoc reports requested- Used BI tools (DSS - Decision Support System, Tableau, Oracle etc) to extract reports and perform analysis as requested by our business partners- Tested a new platform before implementation Show less

-Sold P&G, Nestle, Danone and other important companies’ products in the Pharma channel to existing and new customers.-Set my own goals for every visit in order to meet my monthly target assigned by the company.-Worked together with my colleagues setting our priorities and monitoring our status in order to meet the team’s goals.-Cooperated with our partner companies’ category developers for implementing their consumer promotions in the Pharma channel.In the four and a… Show more -Sold P&G, Nestle, Danone and other important companies’ products in the Pharma channel to existing and new customers.-Set my own goals for every visit in order to meet my monthly target assigned by the company.-Worked together with my colleagues setting our priorities and monitoring our status in order to meet the team’s goals.-Cooperated with our partner companies’ category developers for implementing their consumer promotions in the Pharma channel.In the four and a half years as a Sales Representative for Interbrands, I improved my communication and my negotiation skills, my organizing abilities, and had a good collaboration with my customers and colleagues. Show less

-Took incoming calls from customers and offered complete and accurate information about payments, billing and invoices. -Administrated customer accounts in payment matters. -Negotiated, in a flexible manner, the payment delays asked by our customers, in order to reach the company's collection objectives. -Resolved requests from customers and other internal departments in the half hour time limit. -Registered the payment proofs received through email and fax and activated mobile… Show more -Took incoming calls from customers and offered complete and accurate information about payments, billing and invoices. -Administrated customer accounts in payment matters. -Negotiated, in a flexible manner, the payment delays asked by our customers, in order to reach the company's collection objectives. -Resolved requests from customers and other internal departments in the half hour time limit. -Registered the payment proofs received through email and fax and activated mobile phone services if restricted on no payment.-Provided balance sheets for our customers’ accounting departments.As a Collection Officer, I developed my teamwork, multitasking and prioritizing abilities, I learned to organize my work in order to meet the deadlines and I learned to use the available tools for ensuring the accuracy of received information before resolving a request. Show less