Mark Flory Email & Phone Number

Texas, United States

Texas, United States

Fort Worth, Texas, United States

Active DirectoryIdentity Services, Active Directory team member supporting domain resources and applications used to provide credential management and security. Lead Domain Hygiene project in an effort to organize and clean domains. Information Labeling and HandlingIdentity Services, Information Labeling and Handling team member driving deployment and adoption of artifact labeling tool suite. Collaborated with the project team to configure, deploy, and support Boldon… Show more Active DirectoryIdentity Services, Active Directory team member supporting domain resources and applications used to provide credential management and security. Lead Domain Hygiene project in an effort to organize and clean domains. Information Labeling and HandlingIdentity Services, Information Labeling and Handling team member driving deployment and adoption of artifact labeling tool suite. Collaborated with the project team to configure, deploy, and support Boldon James Classifier suite designed to fulfill DFARS requirement. Classifier applies policy supported visual labels and metadata tags to business artifacts.Managed SharePoint sites both end user facing and internal to the IT team and took ownership of internal social media forums and blogs creating and organizing end user content and training.Worked closely with vendor, Boldon James, to understand and configure Classifier tool suite, and provided feedback identifying bugs and possible enhancements to the application.Actively participated in efforts to use handling solutions leveraging applied metadata tags. Received Enterprise IT Excellence Award. Show less

Fort Worth, Tx / Towson, Md / Aberdeen Proving Grounds, Md / Telecommute

Workplace Global Delivery Network member providing expert level tool support and engineering. • Provided project management and technical support for Windows 10 deployment project. Developed and monitored the project plan and schedule, and facilitated team meetings. Built virtual servers running Microsoft System Center Configuration Manager (SCCM) and upgraded multiple other prerequisite applications and servers.• Function as service owner, architect, lead administrator, and technical… Show more Workplace Global Delivery Network member providing expert level tool support and engineering. • Provided project management and technical support for Windows 10 deployment project. Developed and monitored the project plan and schedule, and facilitated team meetings. Built virtual servers running Microsoft System Center Configuration Manager (SCCM) and upgraded multiple other prerequisite applications and servers.• Function as service owner, architect, lead administrator, and technical support for 1E Shopping self-service application portal. Frequently converse with vendor providing bug reports and application enhancement suggestions. Created and maintained documentation and training material in addition to facilitated training sessions as needed.• Lead administrator for virtual desktop implementation using native Microsoft hyper-v technology, empowering end users with a complete virtual test platform supporting multiple OS versions.• Took ownership of desktop backup solution support. Successfully simplified and stabilized the environment as well as guided roadmap discussions.• Built and maintain Microsoft RemoteApp tools servers enabling end user services team to manage applications and servers from a web page. Show less

• Provide SCCM support (client and server)• Technical lead and lead administrator for 1E Shopping, NightWatchman, and WakeUp• Support Citrix XenDesktop virtual lab• Provide training for all help desk levels related to SCCM and 1E application suite

Towson, Md / Aberdeen Proving Grounds, Md / Telecommute

Design and develop highly complex, integrated solutions through tools, processes and procedures to facilitate the cost effective delivery of services or fielding of products. Perform testing and integration of systems, subsystems and components. • Served as technical lead for major version upgrade of enterprise wide application self-service system which processes 12,000+ requests monthly.• Expanded role as the subject matter expert for the 1E product suite (NightWatchman, 1E Wakeup… Show more Design and develop highly complex, integrated solutions through tools, processes and procedures to facilitate the cost effective delivery of services or fielding of products. Perform testing and integration of systems, subsystems and components. • Served as technical lead for major version upgrade of enterprise wide application self-service system which processes 12,000+ requests monthly.• Expanded role as the subject matter expert for the 1E product suite (NightWatchman, 1E Wakeup, Shopping, Nomad) including vendor relations. • Developed training and technical documentation while providing end user assistance in support of a successful enterprise wide virtual test lab implementation using Citrix XenDesktop. Show less

Dual reporting roles, 50% a variety of business division projects specific to standardization and end user experience improvement, and 50% corporate efforts centered around the Client Application Self Service project • Provided lead technical support and administration for the enterprise implementation of the self service software request and installation system including coordination of cross business technical team, created help desk scripts and training, developed and delivered… Show more Dual reporting roles, 50% a variety of business division projects specific to standardization and end user experience improvement, and 50% corporate efforts centered around the Client Application Self Service project • Provided lead technical support and administration for the enterprise implementation of the self service software request and installation system including coordination of cross business technical team, created help desk scripts and training, developed and delivered technician training, and worked with each division to provide understanding of the tool and capabilities• Coordinated division wide application installation configuration and delivery using the application self service system and SCCM resulting in standard installation configuration across the division and supplying end users with needed software Show less

Transitioned from local desktop and server support to business division wide project management and support while relocating from Indiana to Maryland • Awarded for organization of site encryption application installation and configuration resulting in improved security• Awarded for coordination of division wide IT roadshow to educate end users on our capabilities• Set up front end web based solution to tie together a number of end user self service tools delivering a coordinated… Show more Transitioned from local desktop and server support to business division wide project management and support while relocating from Indiana to Maryland • Awarded for organization of site encryption application installation and configuration resulting in improved security• Awarded for coordination of division wide IT roadshow to educate end users on our capabilities• Set up front end web based solution to tie together a number of end user self service tools delivering a coordinated solution for end users which limits confusion and saves time• Improved the application request process, decreased desktop technician workload, and improved end user productivity by implementing a self service software request and installation system, which was recognized by corporate and chosen to be implemented enterprise wide• Worked to populate the tool with applications addressing installations and licensing issues Show less

All aspects of desktop support including backup and advanced application support. Server support including backup and tape management. Dual reporting to local support and division project leadership. • Received 2006 IS Excellence Award for leading initiative to provide upgraded antivirus with antispyware protection for all systems division wide including integration with the enterprise solution• Received 2007 IS Excellence Award for implementation of a division wide energy… Show more All aspects of desktop support including backup and advanced application support. Server support including backup and tape management. Dual reporting to local support and division project leadership. • Received 2006 IS Excellence Award for leading initiative to provide upgraded antivirus with antispyware protection for all systems division wide including integration with the enterprise solution• Received 2007 IS Excellence Award for implementation of a division wide energy conservation solution that provided $250,000 in energy savings in its first year while providing flexibility via comprehensive opt-out process and ability to remotely wakeup systems• Awarded 2005 employee of the (1st) quarter for development and implementation of national support structure for eRoom collaboration solution providing improved user experience and support personnel accountability• Awarded for key role in site wide network infrastructure upgrade including IP Telephony which resulted in gigabit backbone network with 100mb to the desktop providing increased user productivity• Configured and presented replacement desktop support solution then based on leadership decision successfully coordinated implementation of the extension of existing solution • Provided information sharing via IT web sites for hardware and software support services• Participated in a team that outlined the IT budget process which provided insight and education to coworkers as well as assistance to those developing budgets• Obtained and configured components necessary for server backup resulting in improved disaster recovery capabilities and simplified administration• Setup web cast site (edge) servers and national support model resulting in improved video quality• Participated in the Local Change Leadership initiative focused on soft skills, team development, and driving social change Show less

End user desktop support, coordination of computer lab and desktop/laptop inventory • Organized PC setup lab and delivery schedule resulting in significant time reduction from order to end user delivery• Assisted with implementation of Microsoft System Management Server (SMS) which reduced end user downtime• Drove standardization and improved functionality by supporting email conversion from Eudora Pro to Lotus Notes • Increased network security and decreased support level of… Show more End user desktop support, coordination of computer lab and desktop/laptop inventory • Organized PC setup lab and delivery schedule resulting in significant time reduction from order to end user delivery• Assisted with implementation of Microsoft System Management Server (SMS) which reduced end user downtime• Drove standardization and improved functionality by supporting email conversion from Eudora Pro to Lotus Notes • Increased network security and decreased support level of effort via participation in upgrade to Windows NT on all desktop systems Show less

Master Of Business Administration (M.B.A.), Management

Graduated with honors Worked full time during entire experience.

Bachelor Of Science - Bs, Computer Engineering

Activities and Societies: Sigma Phi Epsilon