👋I am a Marketing and Customer Service professional with a combined 4 years of experiences in a fashion start-up setting. I help companies conduct competitor research and provide support to product launches and daily customer service channels. 

Some examples include: 
📍As a customer service specialist at Grana, I assist the marketing team for all the inbound and outbound inquiries to boost a 10 % revenue increase on a Black Friday sales. 

📍 Leading a team of 5, I planned and executed writing and customer service trainings to maintain 99% customer satisfaction rate for the past 2 years. 

📍I conducted a 3-weeks long competitor market research about UI/ UX design, customer service journey and refund policy of our competitors - Bonobo, Theory and Mr. Porter. I then drafted out the return/ refund policy based on the research results. The inquiry rate has dropped 10% due to clear instructions on the website. 
I love using my words/ writings to turn a stranger to a loyal customer and convert complex ideas into convincing paragraphs for both small and large business owners alike. 

Specialties: - Social media management - Translation (English, Cantonese, Mandarin and Spanish) - Customer service - Virtual Assistance- Blogging - Market Research ✉️

I love connecting with new people or opportunities. Send me a message and let's chat.