Alex Flowers Email & Phone Number

Austin, Texas Area

• Served as first point-of-contact and first impression for TicketCity clients. • Ensured continuous client satisfaction and retention by providing highest level of customer service with excellent communication skills. • Addressed and resolved client’s concerns quickly and effectively while cultivating strong conflict resolution and problem-solving skills.

Administrative Director for a four day music and camping festival in Austin, TX. Duties included but not limited to the following: Responsible for the organization and development of Eventbrite ticketing platform; consisting of seven ‘Events,’ each containing 50,000+ ticket types. Created and distributed 5,000+ codes that enabled discounted prices to unique ticket types. Conducted weekly sales reports. Solely directed and maintained all incoming customer service inquiries streaming in from four different email portals. Answered, on average, 50 email inquires within a 24 hour window. Acted as store manager for online storefront. Processed and packaged all incoming merchandise orders, as well as maintained all product inventory. Helped to develop brand reach nationally by customizing each package with brand specific illustrations. Helped curate marketing strategies and goals for local promotional street team. Responsible for the organization of 30+ promotional variety packs that were distributed nationally to all Euphoria street team leads. Developed and led mural team at Empire Control Room & Garage featuring Euphoria’s Hawk Element developed by Black Board Co. in Austin, TX.