An accomplished IT Professional with more than 10 years of experience developing and performing business analysis, incident management, change management and process improvement while driving business and creating marked returns through process refinement and innovation. Dynamic and pressure tested problem-solving and analytical skills have also contributed to the development of my personal and professional reputation as a forward-thinking expert with not only the ability to positively influence earnings, but also the ability to persuasively communicate with a variety of audiences and environments. Supplementary skills in technology and project management further add to my professional portfolio and allow me the capability to serve as an asset to virtually any organizational structure and management style. Meeting Facilitator covering a broad range of topics, including: JIRA, OpsGenie, Oracle, API, ITMS SDLC, Scrum, Agile, Enterprise Project Management  Change Management  CMDB Process Improvement Release Management Risk Analysis Team Building  Interpersonal Communication Technical Skills  