Floyd Johnson Email & Phone Number

IT Deployment Project Lead – Go Live Deployment – Health Care Upgrades• Windows 10 Migration & Asset management on Lenovo, Apple & HP laptops• Using MS Windows tools - backup of workstations, SCCM image of Windows 10 OS. Migrate custom apps and drivers per user and resolving end user issues after installation.• Migrate MS Office Outlook emails (PST / PAB) to Office 365.• Setup Google, Apple cloud based Apps to OneDrive and Apple Cloud. • Manage all tickets and issues via Remedy.• Uninstall checkpoint encryption and install MS Bit locker and or Symantec McAfee. • Extensive experience administering desktops and application management (packaging and deployment) using Microsoft System Center Configuration manager.• Direct hands-on Desktop Support for Windows 10 Deployment Enterprise Level experience troubleshooting and supporting Windows 7/8.1 &10 32bit / 64bit.• MS O365/OneDrive/Exchange 2016/SharePoint.• Knowledge of and experience troubleshooting and supporting Apple IPhones, IPads.• Experience with mapping printers, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity.

T Deployment Project Lead – Go Live Deployment – Health Care UpgradesLodi Memorial Health / Adventist Health -Sutter Medical -Kaiser- Standford Med Centers• Windows 10 Migration & Asset management on Lenovo, Apple & HP laptops• Using MS Windows tools - backup of workstations, SCCM image of Windows 10 OS. Migrate custom apps and drivers per user and resolving end user issues after installation.• Migrate MS Office Outlook emails (PST / PAB) to Office 365.• Setup Google, Apple cloud based Apps to OneDrive and Apple Cloud. • Manage all tickets and issues via Remedy.• Uninstall checkpoint encryption and install MS Bit locker and or Symantec McAfee. • Extensive experience administering desktops and application management (packaging and deployment) using Microsoft System Center Configuration manager.• Direct hands-on Desktop Support for Windows 10 Deployment Enterprise Level experience troubleshooting and supporting Windows 7/8.1 &10 32bit / 64bit.• MS O365/OneDrive/Exchange 2016/SharePoint.• Knowledge of and experience troubleshooting and supporting Apple IPhones, IPads.• Experience with mapping printers, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity.. Mangae snd setup EPIC client and Citrix workstation

• Responsible for implementation of 500 Windows XP to Windows 7 / 8.1 migrations as well as imaging of new (Dell) PC’s, Laptops, and Tablets.• Responsible for confirmation and installation of Checkpoint encryption on desktops, laptops, Single Sign-on Kiosks. Responsible for McAfee, Virus endpoint protection.• Provide support, implementation, and integration for iOS, Android, Windows, mobile devices across the enterprise. • Responsible for Local Asset Management via BMC Remedy based GAMS (Global Asset Management System). Return of assets back to Dell Lease program.• Responsible for monitoring and maintaining Service Level Agreements (SLA) via BMC Remedy based Incident and Work Order ticketing system.• Coordination and collaboration with 3rd Party vendors to troubleshoot and configure Telecom, secured networks, aerospace applications and vendor cloud databases.• Administer executive desk side support and training to insure clients are comfortable as they transit to the new system and tools.• Assure users have proper access and connectivity to MS Outlook Email on Wintel based servers via Windows 2008 Server R2 and Active Directory.

Managed several desktop techs for regional Kaiser Medical Office Building in the east bay (Oakland, Walnut Creek, Vallejo, San Leandro-Fremont- San Jose) and SF (Redwood City-Daly City)

Detailed Experience:10/1/2014 – WA Hynes – Project Service DivisionLead Project Engineer – Workstation Win7 / RFID Pharmacy OPPR Refresh South Bay KaiserExperience with KP Tools ( Kill Disk - SAT – SMART – Net New – NEXDGEN – MWIE) PXE Image Build Point of Sales Systems (POS) OPP POS SU for Pharmacy, Medical Office Sites, converting Windows XP to Win7 HP workstations. • Installed Regional Single Sign On (RSO) devices – Medical Carts and workstations.• Backup and Restore User Profiles and Lotus Notes settings.• Install User Printer Mapping using Warpt• Scan existing asset for applications and settings using Captur.• Install Mainframe Access sessions via Attachmate.• Provide Technical support to local desktop technicians to identify process improvements. • Provide HP Warranty Support Level One.• Remedy Ticket Support for Layer 5 Application software installs using Merlin7 tool.

Summary of Experience: 25 plus years of experience as a high level Desktop, & POS Data Systems Engineer. My expertise is with all types of PC Workstations, Laptops, POS Systems, IBM AS400, and LAN Networking. I have worked on government, medical, retail mainframes and mid-range systems. I currently possess a US Government Top Secret Clearance for Department of Energy and Defense.Technical Lead on IT projects for Data Center migrations, MS Windows 95/NT/2000/XP/Vista/7 /8 deployments, Smart phone migrations, user data migrations, Lotus Notes & Outlook Exchange email upgrades, IBM, Fuji & NCR Point of Sale server projects.

Sacramento, California, Us

Desktop Tier 2 Support· Part of the "EPIC GO LIVE" Electronic Health Records (EHR) · Experience with Epic device configuration of workstations and printers required.· Provide Tier I-II Desktop support to Doctors, Nurses, staff and faculty. · Close Help Desk tickets · Configure wireless for WOWs · Setup Single-Sign-ON (Imprivata) reload · EPIC logging · Install and support HP Desktops, HPLJ Printers, Zebra S4M label printers · Install/support Windows XP, 7, Microsoft Office suites 03-10 · Install and maintain Hand Scanners· Install BCA Systems (Stand-alone computer with printer and UPS )· Build, install & maintain Ergotron Workstations on Wheels (WOWs)

Computer And Information Sciences And Support Services, Computer And Information Sciences And Support Services

Computer Business, Computer Systems Networking And Telecommunications