• Racking and Stacking new LAN equipment ( K-10/ C-5 series Enterasys switches )• Running fiber optics in LAN closets and Data Center• Acts as liaison between the Help Desk and desktop technicians in support of email, standard Windows, Mac, and UNIX desktop applications and customized applications developed for/by the client• Serves as the secondary point of contact for troubleshooting hardware / software problems• Provides remote troubleshooting of desktop problems• Performs immediate analysis of customer problems and directs the implementation of corrective action• Records all incidents in a ticket tracking system• Escalates ticket to appropriate personnel for customer problems that cannot be resolved quickly on the telephone

• Establishes service by ordering and gathering components and parts; completing installation; performing acceptance tests. • Keep personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. • Document service and installation actions by completing forms, reports, logs, and records• Assemble new server cabinets with the AS400 server for the store• Assemble new touch screen registers with updated debit pads and keyboards

• Set up, troubleshoot, and performed first and second level maintenance on desktop and laptop computers, local and network printers and multifunction devices in a Windows Server 2003 domain, and Blackberry devices for Superior Energy Services.• Used Remedy ticketing system to troubleshoot different errors that users would encounter throughout the day.• Provided guidance, and assistance to users for Word 2007, PowerPoint 2007, Excel 2007, Access 2007, and Outlook 2003, 2007, 2010/Exchange, as well as Windows XP, Vista and Windows 7 computers.• Backed-up, verify, and restored files to local computers and department file server as necessary.• Collaborated with users and other support personnel in person, telephone, and email to identify and resolve user and computer/network problems.• Adhered to company guidelines and procedures to carry out assigned tasks• Detect and resolve any anomalies before they become problems for the end user