Provides support for over 5000 users (In all the provinces).Support and troubleshooting of user access and branch connectivityAssist with effective problem diagnostics (troubleshooting), technical support, problem resolution and training on Applications for end usersProvided leadership and direction to new staff including mentoring, orientation and training Supporting Windows operating systems. 7 years – EssentialSupporting users working from Terminal servers (Microsoft SQL Server) 5 Year – EssentialExperience on desktops, laptops, terminals and printers. 5 years – EssentialExperience of configuring, troubleshooting and administering the Microsoft SQL Server (2008, 2012, 2016) and key roles, including Active Directory, DNS, DHCPTechnical and Application issues were resolved and End-user support was providedEnsured that user productivity goals are understood and metMaintain desktop related operations, including installing and administering the OSA strong, demonstrable general computing knowledge, including basic troubleshooting capability on the Microsoft Windows platform, an understanding of networking issuesPerformed patches and upgrades on the operating system and software applications.Implemented and updated application upgrades under the direction of Senior Software Developers.Contributed application skills to the project.Developed effective communication skills in delivering comprehensive information to clients.Meeting with management and appropriate staff to understand the requirements.Planned and guided daily workout routine to support optimal performance.Maintaining the system as required and ensuring that security measures are in place.Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team membersTravelled to remote locations/sites, for extended periods, when the need for technical support or system start-up assistance was required.

User support for over 500 user's ( In all Province's).Generate and print Monthly processes.Assist Helpdesk with queries.Liase between Management and User's.Attend User queries.anage printing process.Manage user access rights.Run system Backup and Monthend process.Installation support and maintenance of the Operating System.Control down time for all branches