Floyd Sanchez Email & Phone Number

Hartford, Connecticut, United States

• Conduct investigations of different scopes and complexity.• Accurately perform routine mathematical computations, choosing appropriate mathematical technique to determine amount of back wage liability.• Review available file materials pertinent to cases assigned, perform necessary research, and seek necessary guidance to become familiar with all aspects of the case.• Demonstrated the ability to understand, interpret, and apply written material much of which is technical or legal in nature.• Gather and analyze facts obtained, identify problems, determine accuracy and relevance of information, use sound judgment to generate and evaluate alternatives and make recommendations regarding the nature and extent of any violations that exist.• Negotiate for compliance and payment of back wages due when authorized or participate in such negotiations with the supervisor.• Prepare case investigation file including written narrative reports and electronic forms for submission to the supervisor or higher-level officials.• Regular and recurring visits to industrial, commercial, agricultural, construction and other business establishments or public institutions.

Hartford, Connecticut, United States

• Receive incoming complaints and evaluate them to determine if the conditions described are within the Division's jurisdiction and whether probable violations exist. As appropriate, and based on the complaint, contact other parties to determine validity of complaint; take detailed complaint statements addressing coverage and exemption issues and thoroughly address the alleged violation.• Assist with the examination of government contracts, shipping, purchase, financial, and other records to determine coverage of the firms under investigation. Interview employees in person, by telephone or by mail. Prepare and assemble various file exhibits including back wage summaries, receipt forms, installment plans, statute of limitations waiver agreements, mail interview questionnaires, child labor and MPSA violation notices and related penalty assessment forms and oversee other back wage processes as assigned.• At times, transcribe selected time and payroll records to identify violations in pay and employment practices. Under the general direction of the Investigator help them make back wage, penalty, and liquidated damages computations. Apply accounting procedures necessary for monitoring and handling back wage payments.• Assist the District Director and/or Assistant District Director with administrative reports, back wage, liquidated damages and civil money penalty processes and in reviewing case files for completeness.• Prepare correspondence and materials related to the case files in order to ensure their proper conclusion.• If needed, accompany and assist Investigators when conducting investigations. Particularly, those involving large establishments or where violations are complex and widespread in nature.• Process conciliations as assigned in a timely and effective manner.• Other duties as assigned

• Responsible for processing and handling assigned complaints in a professional and confidential manner.• Manage and monitor e-mail requests and message requests regarding complaints• Responsible for the documentation of information related to these complaints• Maintain open lines of communication with businesses in service area to facilitate BBB services• Ensures a high level of communication, externally and internally.• Redacts complaints for publishing.• Follow-up with companies on an as needed basis based on investigation outcomes.• Review and track company complaint patterns• Review and recommend cases for Alternative Dispute Resolution (ADR).• Develop and maintain relationships with other organizations and/or government agencies so they utilize our dispute resolution services• Assist walk-in clients; answer inquiry lines; provide member leads for sales department; perform other duties as required by supervisor as related to operations• Various clerical duties.• Other duties as assigned.

Hartford, Connecticut Area

• Ensured completion of Day One Onboarding process in respective systems with new hires.• Trained and assisted in the development of new employees using Extra Space University (ESU) and effective adult learning, behavior based learning methodologies.• Provided on-going training and mentoring of new policies and procedures as well as follow-up skills retraining as directed by the DM/DLM through effective role-playing, coaching, and knowledge sharing.• Served as a resource and acting as policy and procedure expert for the district regarding operations, sales, marketing and computer processes.• Coordinated as needed and delivered training in district meetings and conference calls including job aids, content, ice breakers, team building, as directed by the DM/DLM.• Screened candidates for open positions.• Acted as first contact for customer issues before escalation to the District Manager.• Partnered with DM to drive operational goals and district contests.• Adequately scheduled personnel.• Assisted DM in conducting audits, Extra Clean site visits, and any other district projects as needed.• Coordinated activities related to new store openings and closings.

Hartford, Connecticut Area

• Accurately managed cash and balanced receipts, pursued collections, posted payments, and processed daily bank deposits accurately and timely.• Worked alongside my team to maximize sales objectives with each prospective customer via the phone, web or in person at our location.• Recommended and implemented marketing strategies based on competitor information.• Consistently practiced exceptional customer service by welcoming future and current customers in a friendly, enthusiastic and professional manner.• Worked with customers to identify their needs and provided solutions that will contribute to their storage experience.• Performed at a high level without constant supervision, but also thrived in a team environment.• Built a loyal customer base by creating great customer experiences and exceeding customer expectations.• Managed the day to day operations of the business and provided mentoring opportunities with assistant managers.

West Hartford, Connecticut, United States

• Ensured high level of customer satisfaction through excellent sales service• Processed POS (Point Of Sale) purchases• Completed vendor orders• Loaded merchandise into vehicles and delivery van• Mixed and matched paint ordered by vendors or general public• Complied with inventory control procedures and cycle counts• Remained knowledgeable on products offered• Collections• Data Entry

United States

INFANTRY

Accounting

Accounting