Floyd Wade Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

ReferralsAccept referrals for households in need of assistance for housing search and basic life needs. Follow up with all incoming requests for assistance made through the executive office and communications office. Agency PartnersManaging program partnerships and processing referrals to aid in housing success rates for families with housing barriers. Managing community partnerships to issue vouchers through agency referrals. Tracking success and lease up rates for each partnership. Overseeing internal bus ticket program. Monitoring distributions logs, and reporting to King County Metro. Partnering with community agencies to provide ORCA Lift cards to low income families.TrainingStaff training. Facilitate training's such as HCV Orientations and Leasing for Success classes for up to 35 families at a time. Back up to entire HCV department during times of need. Participate in inter-agency and multi agency training's covering mobility, agency and HUD updates and programs.Data ManagementBuilding files for issuance. Processing move in certifications, requests for housing, applications, and issuance of voucher. Processing payments to housing providers. Account research. Notate and manage files. Maintaining contact and referral logs. Data retrieval for monthly directors reporting.OutreachSpecial projects such as outbound outreach for college scholarships. Outreach calls inviting participants to various HCV run programs. Complete outreach for training's and community resources.Collaboration EffortsLEAN Liaison for Housing Counselor teamWeb Liaison for HCV program. Update and maintain information and data on the SHA website.Collaborate with SHA Policy shop to improve current and create new programs and policies Other dutiesCreate and update Resource ToolkitsParticipate in planning committeesParticipated in Performance Evaluation rewrite work groupCurrently on Emergency Response teamPlan/execute social events for interdepartmental cooperation

United States

Responsible for providing leadership and assistance to Certification Specialist I employees as well as performing additional duties and responsibilities as they relate to the Housing Choice Voucher Program. The Certification Specialist II position requires mastery of the full range of Certification Specialist I duties including the ability to perform the specific tasks and responsibilities associated with the specialized desks. In addition to being able to perform all the representative duties of a Certification Specialist I, this position is responsible for the following additional tasks. 1. Oversee the case load handled by an assigned group of Certification Specialist I employees, up to a combined total of approximately 600 - 650 participants. E a. Review the file of each participant for internal consistency and completeness prior to recertifying program eligibility. E b. Ensure the timely and accurate completion of each participant’s annual review. E c. Manage the Mod-Rehab and Project-Based programs, including communication and training for building managers and case managers regarding documenting eligibility, both initial and continuing. E d. Prepare and review HAP Contracts for buildings; communicate with project sponsors and SHA Legal Department re: contracts and requested modifications. E 2. Engage in dispute resolution with landlords, neighbors and participants. Communicate directly with participants and landlords during those occasions when the Certification Specialist I cannot satisfactorily resolve an issue or a problem and escalation to a higher level is required. E 3. Document participant noncompliance or suspected fraud; prepare the SHA case in appeal hearings; assist in presentation of case at hearings.

Manage an assigned financial caseload of intake and initial eligibility determination in the Reception Financial Intake System (RFIS), and/or ongoing maintenance of continuing eligibility in the Financial Maintenance System (FMS) for financial, medical and food assistance programs, by independently conducting interviews to determine or re-determine eligibility for a variety of financial, medical and food assistance programs, and/or conducts internal reviews or validation studies in the Verification and Overpayment System (VOCS), to verify the adequacy of eligibility determinations. Interview clients, analyze written and oral information, and determine initial and continued eligibility for financial and long term care medical programs administered by Home and Community Services.

• This entire department and my position were eliminated.• Prospect new clients via outbound cold calls • Inform potential customers of hyper-local ad spots and their benefits• Develop new accounts and maintain existing accounts for advertising campaigns • Create and maintain pipeline by way of up-selling and expanding geo-targeting • Create email templates to streamline our correspondence of new and existing accounts• Manage metrics for clients' ads, such as click thru reports, impressions, page-views and heat maps• Collaborate with clients and design team to build hyper-local ads• Continually work with business owners to introduce, develop, and manage their marketing campaign• Manage accounts via CRM

• Utilized the CSG software system to track conversion rate, sales, percentage metrics, etc.• Top 10 in sales for 3 yrs. straight (hit all metric percentages plus all bonuses that were offered).• Took 300 calls per day with 90% work order accuracy• Exceeded monthly sales goals and expectations by utilizing cross-selling and up-selling strategies. • Prepared and executed customer sales applications.• Arranged for installation, collected and remitted revenues as prescribed.• Effectively presented and sold marketing/sales initiatives and special promotions to customers.• Resolved customer concerns through problem solving regarding billing, sales, technical, installation, service, etc.

• Responsible for booking celebrities for events.• Contacted and negotiated with managers, and remained point of contact.• Evaluated prospective properties and partners.• Managed weekly marketing and kept up with current trends in entertainment and competition.• Developed strong strategic, entrepreneurial, communication and interpersonal skills as well as expertise in problem solving, prioritizing, tactical execution, planning and analysis in negotiating promotional agreements.

• Learned and maintained knowledge and concepts of business technology and effectively presented information to clients.• Successfully exceeded individual sales goals and performance requirements.

• Sold 5 water coolers per day (1 per day required).• Built and maintained territory for sales by performing water analysis and product demonstrations. • Used creative marketing methods of sales such as cold calls and appointment setting.

B.S, Speech Communications

H.S. Diploma, Business Administration And Management, General