In my role as a Business Data Analyst at Amy's Ice Creams, I am responsible for analyzing Point of Sale data and implementing machine learning algorithms to optimize operations. I'm leading the migration and programming of the catering department to a new CRM system, enhancing customer relationship management and efficiency.

- Successfully launched and operated a craft cocktail catering service, specializing in corporate events and private functions.- Established strong relationships with clients, event planners, and venue operators, resulting in a solid network and consistent business referrals.- Managed all aspects of business finances, including budgeting, cost control, and vendor negotiations, resulting in improved profitability and financial stability.- Built and managed a team of skilled bartenders and event staff, ensuring exceptional service delivery and customer satisfaction.- Conducted spirit and craft cocktail master classes

- Consulted managers on how to integrate new POS technology into their current processes and procedures- Provided insightful support for multiple clients utilizing disruptive POS applications- Created user stories and feature improvements in JIRA based on client feedback- Developed a cash flow analysis forecasting revenue and expenditures

- Gathered requirements from stakeholders and translated them into research-backed action items- Designed the survey program to gather customer requirements to guide software development- Programmed a custom CRM (Customer Relationship Management) system to fit specific industry needs- Wrote user stories and managed the product board in JIRA for the software development team

Coordinated $15,000 plus $50,000 product sponsorship for a music festival (FORM Arcosanti) Wrote successful proposals outlining the marketing benefits to the sponsors Managed the media exposure during the festival to assure a successful activation Responsible for resulting media exposure for the sponsor, including headline in the New York Times Successful execution resulted in an on-going sponsorship with growing opportunities

- Executed craft cocktail services at high-profile events for clients such as Diageo Spirits, Don Julio Tequila, and MKTG. - Successfully estimated and negotiated budgets and timescales with clients and event coordinators, ensuring that projects were delivered on time, within budget, and to the satisfaction of all stakeholders.- Managed the logistics and production of promotional events, overseeing all aspects of planning, execution, and post-event analysis to ensure that events were successful and met or exceeded client expectations.- Led cost accounting and reporting, providing accurate and detailed financial reports and analysis to clients and internal teams to support decision-making and planning.- Maintained open and effective communication with clients, vendors, and internal teams, fostering strong relationships and ensuring that all stakeholders were informed and aligned throughout the project lifecycle.

Cultivated lasting positive client relationships by consistently providing professional supportAuthored and programed Economics questions for use on the university levelResolved numerous technical issues including SQL database fixesManaged additional collateral work with the use of Confluence and JIRA

Conducted and edited customer service surveys with business professionals over the phoneDeveloped survey questions to ensure accurate metrics of customer satisfactionProvided feedback on survey wording to ensure proper customer line of thoughtProofread survey content and conducted trials to test proper functioning of survey architecture

Created effective schedules and resolved conflicts in a timely manner Took inventory and ordered supplies, managed budgets, and set goalsSourced and maintained inventory of product ingredients emphasizing optimal cost management

Formatted and compiled executive summaries using MS Excel, SPSS, and SPSS ClementineResearched and presented findings on potential data mining solutionsCo-operated on a pricing project meant to estimate the benefit of discounting.Programed surveys using Intellisurvey

Assisted in arraignments, court logs and case folder preparationsProofread pleas and other legal documents as requestedPerformed general office duties

Investigated penal code statutesCompleted bar letters