Floyd Thompson Email & Phone Number

United States

•Responsible for the day-to-day operations and delivery of the contingent labor workforce in The United States and Canada.•Managed Supplier relations and performance..• Conduct Quarterly Business Reviews • Ensure compliance across suppliers with all contractor pre-employment screening requirements. • Analyze data and strategically present recommendations and Best Practices.•Ongoing collaboration with Program Sponsor to develop key performance metrics to drive towards a mature MSP model. •Identified workforce process optimization and client cost saving with MSP Program..Program Verticals: Chemicals, Life/Industrial Gases, Heavy Equipment Rental/Equipment Services, Skills: Supplier Management · Managed Services · Vendor Management · VMS · Program Implementation

Contracted to Experis/Manpower Group

Charlotte, North Carolina

I was based at a large research institute in Charlotte, NC, where I was responsible for maintaining best practice processes for the day-to-day operations of Workspend’s MSP and VMS program, as well as managing the full procurement life-cycle of the client's contingent and contract workforce across their six nationwide locations. I have developed and maintained a professional relationship with the client and our network of associate suppliers. Provide exceptional customer service and support to the the contract employees as well as the client's project managers, engaging managers, administrative and executive team members.

Charlotte, Nc (Work) & Spartanburg, Sc (Home)

I was based at a large research institute in Charlotte, NC, where I am responsible for maintaining best practice processes for the day-to-day operations of DCR’s MSP and VMS program (which became Workspend in 2019), as well as managing the full procurement life-cycle of the client's contingent and contract workforce across their six nationwide locations. I have developed and maintained a professional relationship with the client and our network of associate suppliers. Provide exceptional customer service and support to the the contract employees as well as the client's project managers, engaging managers, administrative and executive team members.

Spartanburg, South Carolina (Home) Forrest City, N.C. (Work)

I served as the On-Site Staffing Manager at a client’s automotive manufacturing facility located in Forest City NC, where I maintained a headcount of approximately 60 - 70 contract employees. Handled the talent sourcing interviewing, onboarding process, orientation and safety training, employee counseling, replacements, payroll, and employee morale. Also provided daily, weekly, and monthly reporting to both DCR and the client. During my second assignment, I was based at a large research institute in Charlotte, NC, where I was responsible for maintaining best practice processes for the day-to-day operations of DCR’s MSP and VMS program, as well as managing the full procurement life-cycle of the client's contingent and contract workforce across their six nationwide locations. I have developed and maintained a professional relationship with the client and our network of associate suppliers. Provided exceptional customer service and support to the the contract employees as well as the client's project managers, engaging managers, administrative and executive team members. I am involved in DCR’s implementation and training teams, and oversee the validation of independent contractors for multiple clients.

Duncan, S.C.

Perform a variety of routine and advanced technical duties related to preparing and dispensing Positron Emission Tomography radioactive drugs in accordance with standard procedures and techniques. Perform quality tests and maintain quality systems for the manufacturing of products to meet current cGMP.

Greer, South Carolina

Tapped by company founders to build out the customer experience department and support the daily operations of a company that was growing at a pace of over 1000% annually. Sucessfully managed a $250,000 budget and a staff of 10-15 team members.Established new call center from the ground up, including sourcing, and training customer service agents, leading an upgrade to a virtual call center platform, and developing all training materials and programs.Created "Customer Experience Guide to Greatness", paving the way to overall customer experience department philosophy, guidelines, and goals.Cut overall training time for new agents by 30%.Provided top of the line phone support for more than 900 DVD rental kiosks nationwide.Ensured quality assurance and merchandising standards were met through extensive training and maintaining and analyzing daily and weekly reports.Provided level 1 technical support for equipment.Actively participated in the continuous quality improvement projects of all equipment and systems.

Greenville, South Carolina Area

Ran daily operations of one hour photo labs located inside Target stores.Increased sales at both locations by 30% in less than 3 months due to replacing staff, restoring strong relationships with host stores, and improving store appearance.Surpassed sales records, improving by 62% over the previous year by increasing customer base, improving product quality, and providing top notch customer service.

Greenville, South Carolina

Provided telephone support to wireless customers, activation of new equipment, and technical support issues.

Greenville, South Carolina

Ran daily operations of a specialty photographic company.Developed and streamlined the management of a national photo booth network by designing and implementing a web site that provided functionality to track sales trends and material cost estimates for the entire network.Sucessfully managed the marketing and distribution of photographic supplies and equipment to more than 1000 retail operations nationwide. Including Holiday and special event photo promotions.Developed an innovative mobile digital photo production system to deliver onsite prom and team sports photos, using the latest in digital technology.

Diploma Health Sciences, Nursing Science And Psycology

Completed first year of nursing school, including fundamentals and clinical rotations

Diploma, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Phi Theta Kappa National Honor Society, National Dean's List ParticipantStudied Health Sciences, specifically.