Floyd Mendez Email & Phone Number

Edison, Nj, Us

New Jersey, United States

United States

•Establish a national recruiting team. Develop SOPs, recruiter training program, strategy, full-cycle messaging, and employer brand.•Manage a team of four full-time recruiters to oversee sourcing, screening, and interviewing of US-based part-time instructor candidates.•Partner with internal stakeholders to forecast hiring needs and mark priorities.•Ideate and execute sourcing strategy for candidates with strong science and technical backgrounds.•Redefine recruiting success: accomplish a 10% increase in training program completion and instructor engagement and a 10% reduction in YoY part-time instructor churn through reinforcing culture and expectations with candidates.•Follow up with internal stakeholders to ensure high satisfaction levels.•Continually test creative strategies to recruit active and passive candidates.•Implement regular Diversity and Inclusion training for the Recruiting team.

Edison, New Jersey, United States

•Sustain engagement from 150+ part-time faculty by fostering a culture of belonging.•Train and develop first-line managers on soft skills, communication, and active listening to improve the results of conversations with faculty members and clients.•Effectively reduced employee turnover by 20% in 2019 through culture shift, implementing career path planning, and performance coaching for first-line managers.•Reduced hiring and training costs by 15% by leading cross-departmental meetings to optimize our product offerings with our available staff while also growing net bookings by 15%.•Ensure we hire and retain the best instructors by instilling a culture of professionalism and accountability as well as providing a great brand experience.•Monitor recruiting, training, and staffing annual budget to meet organizational goals. Identify problem areas and create executive improvement strategies.•Consult on a national team to build and formalize national Professional Development and Training programs.

Edison, New Jersey, United States

•Trained, developed, and mentored a distributed team of 10 across the Northeast and West regions to increase market penetration, client satisfaction, build tutor staff, and increase customer loyalty. •Established Tutoring department SOPs and transitioned 30 individual offices to a new national structure. •Collaborated with product and content teams to create training materials and management protocols to guarantee consistency nationwide for student results and client experiences.•Standardized processes to result in a more cohesive experience for tutor staff.•Consulted national teams on product and sales strategy. •Piloted and contributed to the design and rollout of new products and technology. •Communicated and applied executive strategy, initiatives, and programs.

Edison, New Jersey, United States

•Managed and developed a $2M+ private tutoring market to growth despite increasing competition. •Forecasted yearly revenue by region and product. Worked with sales team to develop and execute the marketing strategy.•Led my team to improve efficiency and absorb more territory. •Oversaw a team of tutoring coordinators to define and deliver high level, white glove service and routinely exceed expectations.•Analyzed sales pipelines and historical trends to ensure tutor staff met goals.

Los Angeles, California, United States

•Drive and develop over $1M in Tutoring business across all test types in the Greater Los Angeles Area. •Manage yearly budget and monitor sales, costs, and billing.•Individually consult students and families to create a college readiness plan.•Work across channels with Guidance Counselors, Independent Counselors, and/or School Administrators to ensure a complete academic plan.•Create and execute ongoing professional development training curriculum for instructors. Identify veteran instructors for promotion.•Ensure individual attention and a personal experience for each student and family.

Edison, Nj

(SAT/ACT/GRE/MCAT Organic Chemistry)Lead classroom instruction and deliver results for 10-15 students of varying ability. Assess individual student needs and adapt strategies and approaches to address needs. Teach individual students or classes of up to 30 students techniques for test taking Diagnose student weaknesses and develop a customized programPlan lectures and in-class exercises

Drive business growth and profitability by increasing prospect pool and optimizing prospect communications. Deliberately time marketing efforts to coincide with consumers' buy cycle. Utilize Adobe Creative Studio to innovate company literature for targeted distribution. Propose and outline new initiatives. Maintain database integrity and consistency over a 12 million dollar, 4 office corridor. Collaborate with Tutoring, Operations, and Sales managers for the full sales cycle.-Manage marketing communications and campaigns for the greater Princeton, Philadelphia, Maryland, and greater DC areas-Customize and create marketing materials using Adobe InDesign, Photoshop, and Illustrator-Maintain Social Media sites-Bolster course enrollment by marketing course offerings to prospective students-Execute all prospect communications via e-mail, direct mail, and social media-Liaise with internal department heads to manage overall daily workflow and long term projects -Organize, execute, and follow up with promotional events for all products-Train new hires; ensure SOP compliance and partner with management to improve existing processes

Produce consistent year over year increase in fleet growth and profitability. Develop and implement stepwise plans for improvement in growth, revenue, loss control, and employee development. Analyze employee performance and train or coach to improvement. Recognized for excellence in both team and individual sales and marketing.Consistently increased revenue and produced a 7% growth minimum year over yearInstilled and drove a sales culture that resulted in multiple individual employee sales awardsHandled, developed, and augmented all corporate business within the New Brunswick territoryForecasted daily, weekly, and monthly volume in order to manage fleet size and, in turn, lower expensesManaged a team of at least 9 employees in regards to performance, training, and scheduling