FLOYD ROALD 15+ YEARS in BUSINESS PROCESS OUTSOURCING (BPO)The biggest names in business such as Apple, Tesla, Amazon, and so much more did not make it without some help outside their company. Outsourcing by definition is acquiring services or supplies from a foreign entity. One of the main reasons why a lot of companies outsource is to reduce costs. Company expansion should be a goal. Whether you are adding more services or products for your customers, hiring more staff or even creating new territories, the easiest way to do it is to outsource. You may prioritize your best talents to focus on what they already are good at while having more people on board doing the tasks that you have proven and tested. Outsourcing has worked since beginning of humanity. BPO shares the same concept. Even before the COVID-19 took over, most contact centers are outsourced outside the country. Easier to have 24-hour support when you have people working on the other side of the globe. RMG consists of individuals that possess extensive experience in the industry. Partnering with us is the same as hiring decades of established process, a cohesive team that is driven, committed in obtaining results, and a business that sees profit as a reward from satisfied clients.There are lots of advantages of having someone who has seen the ins and outs, ups and downs of the BPO industry, seeing different methods and ideas in different perspectives. The hiring process way back in the Philippines is strenuous, tedious while some offer months of extensive training. The goal was to perfect communication, need to be in college and well-versed in the use of computers. The slow start made me determined and the moment I stepped my foot in the building of my first contact center in the US, I immediately became a shark the way I starved for growth. I look at job titles as ladders and sometimes you have to step back down to regain balance then climb back up again. I have conducted trainings in classroom settings from new-hire training to up-skill training for managers and fellow trainers. Due to COVID now virtually/ over-the-phone for individual and small to mid-sized groups.Project management is vital in each project. The intricacy on each angle is perplexing. We have to have full understanding of the objective, the tasks, and most importantly the skillset of each individual involved in that group. Like I mentioned, different perspectives. I analyze tasks as to someone in frontline, lead, management, and as the owner of the company; if it sinks, I drown too. Let’s connect!