AeroLeads people directory · profile
Daniel Floyd Email & Phone Number
Director of Merchant and Customer Support
at
Koalafi
1 work email found
@westcreekfin.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Merchant and Customer Support
Location
Richmond, Virginia, United States
Who is Daniel Floyd? Overview
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Quick answer
Daniel Floyd is listed as Director of Merchant and Customer Support at Koalafi, based in Richmond, Virginia, United States. AeroLeads shows a work email signal at westcreekfin.com and a matched LinkedIn profile for Daniel Floyd.
Daniel Floyd previously worked as Senior Operations Manager; Collections and Customer Support at Koalafi and Collections Manager at West Creek. Daniel Floyd holds Physics from James Madison University.
Company email context
Email format at Koalafi
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{first}.{last}@westcreekfin.com
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AeroLeads found 1 current-domain work email signal for Daniel Floyd. Compare company email patterns before reaching out.
Profile bio
About Daniel Floyd
Data-driven leader experienced in the financial industry. Adept in the process improvement and risk management space. Skilled in developing people and transforming under performers into top talent.
Listed skills include Leadership.
Current workplace
Daniel Floyd's current company
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11 roles
Daniel Floyd work experience
A career timeline built from the work history available for this profile.
Director Of Merchant And Customer Support
CurrentIn charge of all customer operations: omni-channel support, collections/recoveries, external operations. Additionally, in charge of merchant operations: omni-channel support, relationship building, and farming.100+ FTE across 4 sites.
Jul 2023 - Present
Senior Operations Manager; Collections And Customer Support
Led all customer contact operations at Koalafi including inbound call center, chat and email, as well as outbound collections/recoveries. Managed three call centers: one internal, two external (near shore and off shore). Managed outbound digital (SMS/Email) and legal strategies for collections/recoveries.
Mar 2021 - Jul 2023
Collections Manager
May 2020 - Mar 2021
Process Execution And Call Quality Manager
Oct 2019 - May 2020
Customer Service Manager
Feb 2019 - Oct 2019
Collections Manager
Created collections team. Stood up all new processes: outbound dialing, digital outreach.
Aug 2018 - Feb 2019
Operations Support
Mar 2017 - Aug 2018
Outside Sales Representative
Jul 2015 - Mar 2017
Customer Service Manager
Feb 2014 - Jul 2015
Customer Service Representative
Apr 2013 - Feb 2014
1 education record
Daniel Floyd education
FAQ
Frequently asked questions about Daniel Floyd
Quick answers generated from the profile data available on this page.
What company does Daniel Floyd work for?
Daniel Floyd works for Koalafi.
What is Daniel Floyd's role at Koalafi?
Daniel Floyd is listed as Director of Merchant and Customer Support at Koalafi.
What is Daniel Floyd's email address?
AeroLeads has found 1 work email signal at @westcreekfin.com for Daniel Floyd at Koalafi.
Where is Daniel Floyd based?
Daniel Floyd is based in Richmond, Virginia, United States while working with Koalafi.
What companies has Daniel Floyd worked for?
Daniel Floyd has worked for Koalafi, West Creek, and Marketplace Insurance Agency & Eldercare Associates, Inc..
How can I contact Daniel Floyd?
You can use AeroLeads to view verified contact signals for Daniel Floyd at Koalafi, including work email, phone, and LinkedIn data when available.
What schools did Daniel Floyd attend?
Daniel Floyd holds Physics from James Madison University.
What skills is Daniel Floyd known for?
Daniel Floyd is listed with skills including Leadership.
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