Experienced Business Administration professional with a strong track record in optimizing operations. Proficient in data analysis and strategic planning, evidenced by successful A/B testing and marketing campaign analyses during my tenure as a Marketing Analyst at Cabify. Skilled in administrative support, streamlining processes, and enhancing customer service, as demonstrated through my roles at CISSS de la Montérégie-Est and PSP Investments. Proven ability to manage teams, implement efficient strategies, and coordinate cross-functional efforts, essential in achieving organizational objectives. Seeking to leverage this diverse background and drive impactful contributions in a challenging business environment.Currently seeking a career transition into a Project Manager role, leveraging my diverse background and proven skills in marketing, operations, and administration to drive successful project outcomes and deliver value to organizations.
-
Quality AnalystTpBogotá, Bogota, Co -
Customer Service Specialist Trilingual (Fre-Eng-Esp)Teleperformance Mar 2024 - PresentBogota, D.C., Capital District, ColombiaResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.Campaign: StripeChanel: email, chat, and phone -
Technicien Administratif- ProductionAdfast Dec 2023 - Feb 2024Raw material account with daily frequency to establish production needs for each P.O.Verification of batches of finished products so that they can be shipped.During my short time here I was able to optimize the inventory accounting process, going from an average of 6 hours to only 1 and a half hours. -
Catering RepresentativePsp Investments Nov 2022 - Feb 2023Montreal, Quebec, Canada -
Administrative AssistantCisss De La Montérégie-Est Oct 2020 - Sep 2022Longueuil, Quebec, CanadaUpdated dashboards and administrative documents.Edited and formatted documents.Prepared and reported products.Provided customer service and ensured equipment supply.Supported the administrative team and managed the admissions and departures process. -
Driver Growth (Marketing Analyst)Cabify Jun 2018 - Aug 2019● Conducted A/B tests to optimize marketing strategies cost-effectively.● Analyzed the impact of marketing campaigns and proposed strategic improvements.● Propose new strategies or changes in the current strategies, to acquire more clients for the area. (Drivers)● Check the marketing content with the communications department that involved the team’s strategies.● Analysis of the operation in terms of the supply of vehicles.● Following the company’s KPI to line up the objectives of the company with the activities of the team.● Prepared dashboards to communicate team results and liaised with various departments.● Coordinated with cross-functional teams (legal, finance, operations) to align strategies and objectives. ● Improving the internal process of the team, according to the needs and the impact that those have over other teams of the company, with the goal of time reduzing and efficianty. -
Driver Acquisition (Ops And Analyst)Cabify Feb 2018 - May 2018● Managed onboarding process for new drivers. (onboarding)● Analyzed team's KPIs and provided training and support.● Contribute to the team's management through training on the activities they performed.● Coordinated customer agents to achieve weekly objectives. -
Logistics Admin (Ops Coordinator)Cabify Jul 2017 - Jan 2018● Managed special service transport fleet and vendor agreements.● Made agreements with suppliers.● Followed up the user’s performance● Developed strategies to improve KPIs and user performance. -
Sales AssistantCabify Feb 2017 - Jun 2017● Handled customer service issues related to finance and app support.● Acquired new clients and increased app usage for corporate clients.● Increase the use of the app for corporative clients.● Assisted in reviewing area KPIs.
Felipe R. Education Details
-
International Business -
Professional Business Administration
Frequently Asked Questions about Felipe R.
What company does Felipe R. work for?
Felipe R. works for Tp
What is Felipe R.'s role at the current company?
Felipe R.'s current role is Quality Analyst.
What schools did Felipe R. attend?
Felipe R. attended Greystone College, Fundación Universitaria Empresarial De La Camara De Comercio De Bogotá.
Who are Felipe R.'s colleagues?
Felipe R.'s colleagues are Aman Sharma, Carlos Perez, Tamil Arasan, Adrian Atabay, Simona Hristova, Michael Joseph Gaba, César Gabriel Romo Castro.
Not the Felipe R. you were looking for?
-
Felipe Velasquez R.
Fraud Analyst I Business Analyst I Business Development I Project Management I B2B I B2C IBogotá -
Diego Felipe Navarro R
Bogota, D.c. -
Diego Felipe Barajas R
Founder Aurum Corpfounder Bigtrackfounder Kms Lab Colombiafounder Agropecuaria Del Llanofounder Inversiones Barajas & Asociadosfounder Chi Groupfounder Entheos GroupColombia1aurum-corp.co -
Andres Felipe Mejia
Bilingual Cpa / Risk Management / Financial Auditor / Controller / CfoAntioquia, Colombia -
Carlos Felipe D.
Strategic Marketing | Innovation Leadership | Technology Solutions | Data-Driven Strategy | Business Growth | Stakeholder Management | Project Management | Social Innovation | Community DevelopmentBogota, D.c.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial