Felipe R.

Felipe R. Email and Phone Number

Quality Analyst @ TP
Bogotá, Bogota, CO
Felipe R.'s Location
Bogota, D.C., Capital District, Colombia, Colombia
About Felipe R.

Experienced Business Administration professional with a strong track record in optimizing operations. Proficient in data analysis and strategic planning, evidenced by successful A/B testing and marketing campaign analyses during my tenure as a Marketing Analyst at Cabify. Skilled in administrative support, streamlining processes, and enhancing customer service, as demonstrated through my roles at CISSS de la Montérégie-Est and PSP Investments. Proven ability to manage teams, implement efficient strategies, and coordinate cross-functional efforts, essential in achieving organizational objectives. Seeking to leverage this diverse background and drive impactful contributions in a challenging business environment.Currently seeking a career transition into a Project Manager role, leveraging my diverse background and proven skills in marketing, operations, and administration to drive successful project outcomes and deliver value to organizations.

Felipe R.'s Current Company Details
TP
Quality Analyst
Bogotá, Bogota, CO
Employees:
216398
Felipe R. Work Experience Details
  • Tp
    Quality Analyst
    Tp
    Bogotá, Bogota, Co
  • Teleperformance
    Customer Service Specialist Trilingual (Fre-Eng-Esp)
    Teleperformance Mar 2024 - Present
    Bogota, D.C., Capital District, Colombia
    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.Campaign: StripeChanel: email, chat, and phone
  • Adfast
    Technicien Administratif- Production
    Adfast Dec 2023 - Feb 2024
    Raw material account with daily frequency to establish production needs for each P.O.Verification of batches of finished products so that they can be shipped.During my short time here I was able to optimize the inventory accounting process, going from an average of 6 hours to only 1 and a half hours.
  • Psp Investments
    Catering Representative
    Psp Investments Nov 2022 - Feb 2023
    Montreal, Quebec, Canada
  • Cisss De La Montérégie-Est
    Administrative Assistant
    Cisss De La Montérégie-Est Oct 2020 - Sep 2022
    Longueuil, Quebec, Canada
    Updated dashboards and administrative documents.Edited and formatted documents.Prepared and reported products.Provided customer service and ensured equipment supply.Supported the administrative team and managed the admissions and departures process.
  • Cabify
    Driver Growth (Marketing Analyst)
    Cabify Jun 2018 - Aug 2019
    ● Conducted A/B tests to optimize marketing strategies cost-effectively.● Analyzed the impact of marketing campaigns and proposed strategic improvements.● Propose new strategies or changes in the current strategies, to acquire more clients for the area. (Drivers)● Check the marketing content with the communications department that involved the team’s strategies.● Analysis of the operation in terms of the supply of vehicles.● Following the company’s KPI to line up the objectives of the company with the activities of the team.● Prepared dashboards to communicate team results and liaised with various departments.● Coordinated with cross-functional teams (legal, finance, operations) to align strategies and objectives. ● Improving the internal process of the team, according to the needs and the impact that those have over other teams of the company, with the goal of time reduzing and efficianty.
  • Cabify
    Driver Acquisition (Ops And Analyst)
    Cabify Feb 2018 - May 2018
    ● Managed onboarding process for new drivers. (onboarding)● Analyzed team's KPIs and provided training and support.● Contribute to the team's management through training on the activities they performed.● Coordinated customer agents to achieve weekly objectives.
  • Cabify
    Logistics Admin (Ops Coordinator)
    Cabify Jul 2017 - Jan 2018
    ● Managed special service transport fleet and vendor agreements.● Made agreements with suppliers.● Followed up the user’s performance● Developed strategies to improve KPIs and user performance.
  • Cabify
    Sales Assistant
    Cabify Feb 2017 - Jun 2017
    ● Handled customer service issues related to finance and app support.● Acquired new clients and increased app usage for corporate clients.● Increase the use of the app for corporative clients.● Assisted in reviewing area KPIs.

Felipe R. Education Details

Frequently Asked Questions about Felipe R.

What company does Felipe R. work for?

Felipe R. works for Tp

What is Felipe R.'s role at the current company?

Felipe R.'s current role is Quality Analyst.

What schools did Felipe R. attend?

Felipe R. attended Greystone College, Fundación Universitaria Empresarial De La Camara De Comercio De Bogotá.

Who are Felipe R.'s colleagues?

Felipe R.'s colleagues are Aman Sharma, Carlos Perez, Tamil Arasan, Adrian Atabay, Simona Hristova, Michael Joseph Gaba, César Gabriel Romo Castro.

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