Solid career developed in processes of prospecting, selling and managing client portfolios in the information technology area, IT infrastructure and innovations related to telecommunications, technical support and customer care processes improvement in large global multinational companies, providing services to large clients in the telecom, financial, manufacturing and card utility industries, implementing solutions and improving performance and services quality.Solutions Deployment using new technologies and trends in the information security market, mapping and analyzing processes related to the customer care flow, deployment of new IT security solutions and giving support to Managers and Directors in defining strategies, understanding the business needs, ensure reducing the projects time and cost while also ensuring the KPI´s quality. Broad background in leading strategies and delivering IT solutions with experiences and training in Agile/Scrum Master processes and project tools, networks, support, outsourcing and process management. Talent development and multidisciplinary teams, bringing about a cultural change and impacting the infrastructure practices, being responsible for giving technical training to managers and teams, coordinating the work of the teams, taking care of the evaluation and integrating the teams during merger, acquisition and organizational restructuring processes. Certifications: ISO9001 and ISO9002 | ITIL Foundation Certified Exin | DWDM - Nortel Canada