Leadership and oversight of Unitrans, the City of Davis and UC Davis public transit service serving four million annual customers with 50 buses, 22 full-time staff, and over 250 part-time staff. Leading agency on addressing staffing shortages, recruitment and retention efforts, COVID-19 response, improving the customer experience, improving on-time performance, and reducing crowding/pass ups including spearheading service changes and public & stakeholder outreach efforts. Leading efforts to transition to a 100% zero-emission bus fleet.

Oversight of Transit Operations across four modes (motor coach, trolley coach, light rail, and streetcar), over 800 peak revenue vehicles and over 2,500 employees providing more than 220 million annual customer trips. Oversight includes operators, dispatchers, supervisors, and Operations Central Control. Primary focus on improving safety and service performance

Oversee six operating divisions with over 2,000 operators across four modes - motor coach, trolley coach, light rail, and streetcar. Primary focus on engaging front line workforce and implementing programs to improve service for our more than 700,000 daily customers.

Day to day operations planning, medium, and long term planning for the San Francisco Municipal Transportation Agency serving over 225 million trips annually across 75 lines and 5 modes (motor coach, trolley coach, light rail, streetcar, and cable car). Close interaction with customers and front line staff. The Service Planning and Transit Effectiveness Project teams successfully passed the City's first major overhaul of the transit system in 2014 which is now being implemented.

Served as the Transit Director's Chief of Staff coordinating operations, maintenance, and administration functions for the Muni transit system. Focused on improving data quality and focus on data driven decisions. Developed the Transit Division's $500 million annual budget for FY15-16.

Service and capital planning, project management, budgeting, and communications. Completing project management on a new $14 million bus rapid transit line serving the cities of Livermore, Pleasanton, and Dublin.

Service planning focusing on short range transit plans for small suburban operators in California.

Service planning, community outreach, customer service, and payroll