Julie Flynn Miller Email & Phone Number

New York, NY, US

Glastonbury, Connecticut, United States

• Subject matter expert in TyMetrix 360° Application software, specializing in Enterprise Legal Management areas such as Matter and Spend, AFAs, Diversity (DEI), eBilling, Panel Counsel Mgmt., ICD, and Legal Holds
• Deliver comprehensive TyMetrix 360° training globally through both onsite and virtual platforms for over 150 clients
• Instruct advanced-level technical T360° Network Administration and Report Designer courses for clients, partner consultants, and internal employee certification initiatives
• Develop and implement global training programs tailored to client-specific software configurations and business procedures
• Provide guidance on corporate legal best practices and facilitate change management for software and workflow implementations
• Collaborate with implementation teams to coordinate project go-live dates, design requirements, and training schedules

East Haven, CT

• Led instructional development of best practices and training curriculum for both new hires and veteran sales reps
• Performed ride-alongs and acted as a peer mentor and trainer providing feedback for sales improvement
• Conduct regular training webinars on new software systems to large groups
• Provided on-boarding training for new hiresDeveloped training materials and launched the first ever web-based yearbook program in the preschool industrySupported District Sales Managers on ad hoc projects including.
• Helped create and monitor sales incentives and tracking fulfillment
• Identified areas for process improvement that provided standardization to increase operational efficiency, such as development of online forms, etc.Provided strategic insight to cross-functional teams in rolling out.

Charlotte, North Carolina

• National trainer for territory managers on best practices and new proprietary software for sales and photography day efficiency
• One of only two technical experts that presented training material at national meetings and webinar sessions to sales force
• Conducted hundreds of company-wide training sessions for employees, independent photography studio owners, and school administrators
• Training program development
• Designed and implemented a comprehensive company-wide training program with resources for on-boarding as well as a roll-out of two new proprietary software systems
• Consultant for training needs at territory sales offices throughout US as well as school administrator levelsLed training sessions for independent photography studios and built relationships to help maintain clientele

Present and enforce training material and guidelines to Sales force, Photographers and Production operations for Retail and Wholesale customers.Yearbook (Y-Online) training program expert. Liaison to the Herff Jones Yearbook Division (working with software development staff, production and training on various projects and documents) to keep communication.

Responsible for new business development, servicing schools, photography operations, customer service, and client retention. Gained new business by conducting sales calls and responsible for increasing business each year by 20%. Duties also included coordination of hiring seasonal employees (photographers & sales/customer svc. reps) as well as conducting.

Sales and Marketing of yellow page advertising, business to business. Designed advertising programs that meet current business needs. Develop strategies for advertising as well as internet sales. Created graphics for published advertising layouts in published directories.