Max Jackson-Boyd Email & Phone Number

Madison, Wi, Us

● Led AI-driven diagnostic solutions, utilizing machine learning and natural language processing tooptimize decision-making and operational efficiency. (ECOS & ECOSphere)● Collaborated with executive leadership to align AI strategies with long-term business goals,ensuring tangible ROI. (ECOS & ECOSphere)● Developed IT solutions proposals for third-party entities and managed AI governance practicesto ensure regulation compliance. (ECOS & ECOSphere)● Designed and maintained backup and recovery solutions for AI models and data-drivenprocesses. (ECOS & ECOSphere)● Fostered a collaborative and innovative working environment for cross-functional teams of AIspecialists, data scientists, and IT professionals. (ECOS, ECOSphere, NWI)● Manage and maintain site IT resources and online solutions such as SharePoint, Jira, etc.● Assist local and remote staff as needed. (NWI)● Perform maintenance functions and solutions monitoring. (NWI)● Develop IT solutions proposals while acting as the point of contact for third-party entities forexisting systems & deployments. (NWI)● Maintain onsite documentation for departmental procedures. (NWI)● Head reviews for yearly IT procurements. (NWI)● Create, manage, and maintain both the physical and virtual infrastructure. (NWI)● Develop and maintain backup and recovery solutions for all local resources. (NWI)● Implement Azure / AWS crossover from traditional domain services. (ECOS, ECOSphere, NWI)

● Design and maintain CIS / MIS coursework● Develop / Author research and reports in conjunction with my field● Provide a challenging environment for both graduate and undergraduate students via lecturesand classroom environments

Bangkok Metropolitan Area, Thailand

• Implemented AI and cloud solutions for diagnostics and business operations, leading initiatives that utilized data science and AI to enhance service delivery.• Designed and executed AI-based security systems, creating advanced monitoring solutions for healthcare facilities.• Collaborated with business and technology leaders to align AI strategies with operational goals, resulting in measurable efficiency improvements.• Audit client infrastructure and propose MIS / IT solutions• Propose development projects with a focus on business solutions as well as entertainment software.• Establish training materials and educational programs for in-house staff and client teams• Outline policy and daily operations documentation for MIS / IT deployment projects and GDD and SDD proposals for software development teams.• Administration and oversight of daily operations for MIS project deployment and software development staff• Assign and deploy operational teams with creative developers for unit processing during the production phases of client projects.

Gary, Indiana

• MIS Administration and consultant• Established SOP documentation for all departments and facility operations managed via SharePoint• Developed and implemented a Disaster Recovery and Prevention project• Implemented VDI and USV environments to replace outdated server solutions and workstation hardware• Replaced telecom and data infrastructure to allow for the site-to-site communications and independent internal telecom services• Implemented a wide range of narrowband digital communications RF solutions for encrypted communications between fleet, maintenance, and administrative staff, along with real-time asset GPS / GIS tracking solutions for fleet vehicles and maintenance department hardware• Established offsite/dual-site live failover backup and recovery solutions• Developed an RFID access control system for employees and fleet vehicle access• Reestablished and maintained automated facilities solutions (JCI – Metasys / M5)A nonprofit government-funded entity. As with my previous job my first duty had been to redesign the telecom and data infrastructure from the ground up. Transitioned infrastructure to virtualized solutions such as VDI and USV environments with image storage and parallel propagation. Implemented automated disaster recovery with failover and offsite backup. Designed marketing systems and fleet management/dispatch solutions. Provided training for executive and administration staff. I began regular basic and advanced educational courses for GPTC staff including computer operations, use of MS software solutions, and job-specific functions and solutions education. Maintained automated facility solution (JCI - Metasys / M5), RFID based access control systems, Vehicle & facility security and DVR / NVR solutions.

Gary In.

● Rebuilt internal Oracle VoIP telecom trunking and data network● Managed daily TSR operation staff activities● Monitored network traffic and connectivity with contractors and consultants● Established and maintained Oracle-based customer data solutionsMy first duty had been to rebuild the entire internal telecom and data network from the ground up. This company dealt with sales as well as multiple database formats. I assisted in training for TSR [Telephone Service Representative] staff and managing all office staff. I also would conduct initial training and ongoing lessons for all representatives to keep them efficient and knowledgeable about the software and hardware solutions utilized within their daily duties. Other information related to this employer is listed above under "Contract Computer Consultant" and "Project Coordinator / Central Monitoring Station Manager."

Harrisburg, Il.

• Managed daily administrative operations• Established VoIP trunk solution for multiple facilities and external networks• Maintained data infrastructure and failover solutions for point to point bridges• Worked with CAD and related blueprint solutionsMy duties for the office fell into the typical administrative categories. Setup and maintained their internal network, switching them from a coaxial cable based network to a typical CAT-5e LAN. Maintained a small internal phone system as well as managing their internal office equipment. I also managed office and shop staff when the supervisor was not present. Worked with construction based CAD and blueprinting systems. Other achievements are listed above on the first page of this resume for this employer.

Eldorado, Il. Usa

• Maintained nationwide hybrid communications network• Data entry with A/S 400 environments • Managed in house custom OS wrote in COBOL• Performed picker audit and established daily comparative entries within the national database As a Server Operator, I maintained a nationwide communications network that was built from an existing analog network established in the mid-1980's that had some hybrid systems from the mid-1990's. Due to the nature of data and applications in use, what would have been a fairly automated system ended up having the Op staff having to manually do all command codes and networking protocol executions by hand over a Unix system, as well as an A/S 400 environment running a custom OS, written in COBOL. While having to work with such a mainframe we also had an integrated ‘modern’ internal network to negotiate. I was also on the swing shift during this time and had been trained to do three different Op and Administrative positions. I also functioned as an ‘Auditor’ that would review, train, and cross-train hundreds of staff to work with the multiple solutions as well as basic and advanced systems operations.

Doctor Of Science - Phd, Computer Science

Masters Of Information Systems (Msis), Computer/Information Technology Administration And Management

Bachelor'S Degree, Computer Science

Computer Science