Flávia Wasserman Email & Phone Number

Worcester, Massachusetts, United States

• Direct and supervise housekeeping job assignments within the retirement community, focused on achieving and maintaining optimal efficiency and productivity.• Participate in management meetings and coordinate maintenance projects with internal and external teams.• Purchase linens, cleaning chemicals, paper, and plastic products for the retirement community. • Communicate directly with community members to confirm services and collect and evaluate feedback to make necessary improvements.• Establish and maintain strong customer relationships through courteous, professional communication.• Educate and thoroughly train employees on correct machinery usage to ensure safety.• Maintain updated knowledge of relevant state regulations relating to PPE, patient bill of rights, LGBTQ training, dementia training, Fire Safety, and First Aid, among others.

Worcester, Massachusetts, United States

• Managed a high-volume, fast-paced environment while providing efficient and timely service.• Created a hygienic workspace by following proper safety procedures, wearing the necessary protective equipment, and utilizing effective cleaning techniques.• Prepared meals and beverages customized to customer requests and dietary requirements.

• Coordinated schedules, managed housekeeping staff, and directed daily operations to ensure sufficient coverage and successfully achieve tasks.• Directed and supervised cleaning services and conducted inspections to guarantee tidy and hygienic environments and appropriate cleanliness standards.• Organized and continuously monitored supplies inventory to prevent shortages and place appropriate orders.

• Greeted, served, and interacted with customers in a friendly, welcoming, and attentive manner to increase profits and build customer loyalty. • Acknowledged and prioritized numerous demands simultaneously, quickly resolving any issues and meeting expectations.• Attended to customers’ needs and exhibited a positive, amiable attitude to provide an enjoyable social atmosphere and experience.

• Aalb Medical Interpreter Program

High School Diploma