Francisco Machado Email & Phone Number

• Work closely with the Service Desk Supervisor to meet problem resolution expectations and timeframeswithin Service level Agreements (SLAs).• Perform regular audits to ensure that Users are complying with the company policies.• Monitored Network and company hardware/software to prevent or quickly and responsibly resolveoutages.• Network and Server troubleshoot and fix or escalate to vendor/specialized team.• Create and update the IT department documentation… Show more • Work closely with the Service Desk Supervisor to meet problem resolution expectations and timeframeswithin Service level Agreements (SLAs).• Perform regular audits to ensure that Users are complying with the company policies.• Monitored Network and company hardware/software to prevent or quickly and responsibly resolveoutages.• Network and Server troubleshoot and fix or escalate to vendor/specialized team.• Create and update the IT department documentation (Policies/Procedures/Guides/Incidents resolution).• Active Directory, FS Access, SCCM, Exchange OnPrem and Office 365 Administrator.• Manage and maintain company Hardware and Software.• Actively contribute to the department projects.• Create Scripts or User Applications as requested by Managers (Java, C#, SQL, VB, .Net, PowerShell).• Follow standard help desk procedures Show less