As a Principal Program Manager in LATAM Structure I'm responsible for: 1) Support the legal team and compliance as required;2) Manage service improvement initiatives and activities to increase customer satisfactionHelp apply advanced analytical methods to make better capacity decisions;3) Bring advanced optimization experiences theorization skills from academics and / or diverse industries and translate those into cloud infrastructure capacity optimization plans;4) Drive creation of and improvements in our capabilities around decision analysis, systems analysis, management science, constraint logic programming, inter-system correlation, fuzzy decision-making, multi-criteria analysis, and so on;5) Provide disruptive, out of box ideas for managing capacity that will turn into our competitive advantage;6) Lead and manage customer engagement programs;7) Ability to coordinate and orchestrate product requirements gathered from partners;8) Working closely with a feature crew throughout Ability to collaborate and to build credible relationships internally and across stakeholder teams;9) Drive program management across engineering and science teams on the delivery of the roadmap;10) Lead strategic customer onboarding activities including requirements gathering, developing relevant go-to-market collateral, identifying and managing interdependencies, milestones, and overall execution timelines;11) Ability to collaborate and to build credible relationships internally and across stakeholder teams;12)Ability to reverse engineer business rules;13)Demonstrated ability to solve diverse operational and business problems, negotiate, and effectively articulate rationale and vision behind technical decisions that support the business14) Highly effective interpersonal skills, exec-level written and verbal communication skills.08 LATAM I DTaaS Implentations: EC AR CL DO MX CO PE (2)32 Global Partners 3P PRO Model (AR, BR, CO, DR, EC, MX, PE, ZA)

As a Implentation Manager I was responsible for: 1) Work closely with stakeholders to develop an in-depth understanding of their team, products objectives;2) Identify organizational needs for new software or technology that will help with efficiency and/or performance;3) Manage project expectations through regular meetings, project status reports and maintaining great relationships;4) Manage the whole change cycle;Proactively identify and deliver on growth opportunities within assigned accounts;5) Strong independent decision-making, organizational, planning and problem-solving skills;6) The ability to identify areas for improvementA self-starter with demonstrated commercial acumen;7) Excellent written and verbal communication skills8) Strong organizational skills Ability to specify technical changes to technical/development teams.As a Operations Manager I was responsible for:1) Develop and implement operational policies and procedures for efficient operations.2) Enhance systems, processes, and best practices.3) Manage day-to-day operations, overseeing the operations team and department.4) Monitor employee and team performance, offering coaching, training, and feedback for improvement.5) Colaborate cross-departmentally to align operations with organizational objectives.6)Implement quality assurance measures for products/services and monitor production7) Optimize workflows and processes for efficiency and cost-effectiveness.8)Integrate new technologies and business processes as needed.9) Maintain service operations to ensure sustainability.10) Develop conflict-resolution programs and lead conflict-management practices.BEES GROW (Web Solution) Implementation - 6 Countries (PA, SV, HN, PY, UY, AR) + 1 ABI SaaS Partner.

Conducting the governance of the Public Cloud Migration Program from Itaú Unibanco and our partner Amazon (AWS). Workstream Analytics Tracking, which main objective is the migration of the Data Lake to AWS and the Workstream PRR (Production Readiness Review) Tracking, which has as its main objective to solve the gaps in the pillars of Security, Reliability, Operational Excellence, Performance Efficiency and Cost Optimization of the bank's main products (Iti, Pix, Cartão Branco,Open Banking, PUC Plataforma Única de Crédito). Weekly reports to the executive committee, international forums with AWS conduction, migration strategies definition.

Acting as Scrum Master and Product Owner in delivering IT solutions in the "Seguros e Capitalização" and "Securities Services" Communities. Leadership of a team of 8 people to deliver all the challenges presented.

Responsible for process analysis and project management with the objective of generate efficiency: operational, financial and resources. Continuous process improvement analysis, solution architecture, management and implementation of IT projects with Agile methodology (Scrum). Evaluation and implementation of new methods and technologies in order to generate operational and financial efficiency. Experience with process tools: Kanban, Kaizen, Lean (Six Sigma), Design Sprint, DesignThinking, DevOps, SRE.

My career as a Project Manager at Elektro can be highlighted mainly by acting in three complementary strands: Business, Processes and IT Solutions. My greatest motivation is to detail processes, understand business needs, and design the best IT solution to meet customer expectations. This activity involves activities such as customer interviews, mapping of processes and requirements, selection of suppliers, project management, solution deployment, support and maintenance.

Documentation and software testing to identify errors and continuous improvement of systems developed by the company