Kate Maki Email & Phone Number

Delta, British Columbia, Canada

Deta, BC

Richmond, British Columbia

North Vancouver, B.C.

Richmond, B.C.

• Managed Japanese corporate accounts, which typically represented 50% of annual company revenue.
• Developed and executed marketing plans and promotional activities.
• Monitored customers’ satisfaction levels and made recommendations for process improvements.
• Took major role in ISO9000-2001 and ISO9000-2008 internal audits.

Port Hope, Ontario

• Served main three Japanese corporate accounts with annual sales of over C$40million.
• Handled claims from Japanese clients utilizing BaaN4 ERP system.
• Supported clients’ marketing activities, which included providing potential leads and organizing and/or participating in special events and seminars.
• Designed and maintained clients’ feedback and customer service database in “Access” for management review.
• Administrated and coordinated new product development and specification change implementation process for Japanese corporate accounts.
• Translated technical documents and day-to-day correspondence from English to Japanese and vise versa.

Diploma, Ehglish Communication

Diploma, Business Administration

Diploma, Micro Computer Management