Fran Alperstein Email & Phone Number

Lake Forest, Illinois, United States

• Accurately processed a high volume of purchase requests and invoices, updating account information in the company’s data system. • Collaborated with AP to reconcile and amend report discrepancies detected in financial records and vendor statements. • Resolved payment discrepancies by proactively following up on vendor inquiries.• Developed and implemented record-keeping system by utilize Microsoft Excel. • Manage efficient communication by promptly responding to emails.• Reviewed and revised manual content to ensure accuracy based on current rules and regulations.

Lake Forest, Illinois, United States

• Accurately processed a high volume of purchase requests and invoices, updating account information in the company’s data system. • Collaborated with AP to reconcile and amend report discrepancies detected in financial records and vendor statements. • Resolved payment discrepancies by proactively following up on vendor inquiries.• Developed and implemented record-keeping system by utilize Microsoft Excel. • Manage efficient communication by promptly responding to emails.• Reviewed and revised manual content to ensure accuracy based on current rules and regulations

Abbot Park, Il

• Maintained accurate records of essential contract documents in the company database.• Building, maintaining hard copy contract files in compliance with Corporate Purchasing, OEC Compliance and Finance policies. • Exhibited self-motivation and initiative in carrying out responsibilities without constant guidance.• Be able to use critical thinking skills, to work independently under minimal direction from Outsourcing Management to evaluate, manage, and prioritize contract processing tasks.

Volo, Illinois, United States

• Monitored existing stock of critical IT infrastructure build components using a manual method. Increased Volo warehouse’s merchandise space by 50% though strategic rearrangement of racks and reconstruction of shelves. • Oversaw the coordination of IT-related shipments, receipt verification, and resolution of damaged packages. • In the role of a logistic coordinator, oversaw the stock management of vital IT infrastructure build components for special project in three warehouses. • Developed process and procedures for inventory request, and compile a master catalog for Capital One warehouses.

Greater Chicago Area

Within 24 hours of receiving the computer components report from WWT Warehouse, all components were scanned and received into the Oracle system insuring accurate inventory counts.Improved accuracy and work flow by creating database and spreadsheets for inventory management, reviewing of order receiving and other reports with WWT warehouse.Investigated and resolved price changes, resolved coding and other invoice issues with the WWT Warehouse within a strict billing cycle.Insure all data was processed in a timely manner by created a record retention database of global asset between the Asset Track to Oracle systems.Increased work flow and understand of the processes by creating process and procedure manuals for receiving, shipping and service invoices form WWT Warehouse and entering into the Oracle system. Join forces with Asset Management, Accounting and Logistics teams in the development of a new naming convention for models and products for United Airline catalog. Responded within 48 hours to inquiries from staff and clients via phone, mail, e-mail and fax.

Greater Chicago Area

Improved work flow and access by means of created database and spreadsheets for inventory management, work orders, hardware/software licenses orders and disposal of old equipment.Within 48 hours of receiving customer request, work orders or new software licenses upload, where enter into the systems and database and spreadsheets. Investigated and resolved pricing discrepancies and other invoice issues within monthly billing cycle.Creates custom asset reports for all departments upon request from.

Within 48 hours of receiving all new orders request where into system them.Developed better work flow and accuracy through creating customized database and spreadsheets for inventory management on redeployed units, repaired units, spare pool, and lease product reporting.Improved accuracy by producing database for notification and tracking end of lease/buyout products paperwork.Supplied weekly status report for lease products sent back to leaser.Managed the daily technician queue assignments for work orders, returns, resigned tickets to proper queue and resolved ticket problems within AFN system, before forward through to VMS system and assigning to appropriate group. Utilized SAP system to track order requests sent to purchasing group to ensure timely resolution.Resolved decommission tickets for Chantilly Depot in Altiris system.From forecast database list, organized and sent refresh notices, gather responses and communicate with customer to set up time for equipment refresh in SharePoint.Delivered line item details of refresh forecast update status to territory SAM and Planning Lead.Assisted technicians with inquiries on refresh schedule and updated ticket when finished.

Des Plaines, Il

Main contact for all facilities in Illinois on quotes, ordering hardware/software, secured approvals for orders, allocating cost center, tracking order, coordinated refresh/deposal and resolved shipping difficulties.Insuring better communication between departments along with work flow whiles assisting in the hardware/software life cycle and contact/maintenance agreements processes. Reduce pricing for products on project buy 5-15% by negotiating better pricing and open communication with vendors. Improving communication and work flow between department by customized database and spreadsheets for contracts/maintenance agreements, hardware/software assets inventory, back order list, transfers and disposals. Preformed post-mortem meeting on projects to discuss and identify problems to prevent future problems on projects. Investigated and resolved discrepancies on invoices and expense report within a billing cycle.Created manuals for vouchering, purchase orders, phone bills and expense reports, established better work flow and understanding of processes. Calendar management of monthly/weekly meeting and holiday parties.

Greater Chicago Area

Main contact for IT Order Desk, provide quotes, place orders and answer questions client may have. Reduce pricing for products on products by 5-15 % by negotiating with vendor better pricing. Improve work flow by updating old form and created new forms.

Lake Forest, Il

Main contact person for purchasing of office supplies, kitchen and promotional items. In a timely manner, processed and tracked orders, coordinated and resolved shipping difficulties. Slash pricing for ink cartages and copy paper buy 10-15% by negotiating better pricing and improvements of services. Improved work flow by inducting process and procedures for orders and established database and spreadsheets for various monthly reports.Developed a better work flow by updating old form and created new forms.

Greater Chicago Area

Supervised and directed employee in retails setting, cashier, process customer refunds and designed/constructed displays.Open and closed stores, cashed out and set up cash draw on registers for next day.

Naperville, Il

Within a timely manner provided quotes, processed ordering for hardware/software, tracked order and resolved shipping difficulty for headquarters and Location Technical Specialist.Generated a revenue stream for the department by implementing technician training and certification to work on in house computer and servers. Improved accuracy and work flow by creating databases and spreadsheets on orders processed, back order, open /closed calls, inventory to run monthly reports.Reconciled and resolved coding, price change, product substation and other billing and invoice issues within billing cycle.Scheduled monthly meeting with venders to source new products Coordinated refresh, rollout and set up for new call centers. Reduce pricing for products buy 5-15% by negotiating better pricing and open communication with vendors. Established new procedures for Return Policies, which reducing loss of revenue to project, overcrowding of warehouse and improve work flow.Presented at annual Location Technical Specialist conference.Increase work flow by creating new forms.