Fario Marismari Email & Phone Number

Epsom, Surrey, United Kingdom

Ewell, Surrey

Surbiton, United Kingdom

• I am a highly motivated Service Desk and Deskside Support Analyst; customer satisfaction is my primary focus communicating in a user-friendly and professional manner.• I have a can do attitude, I work in a conscientious and logical manner and take ownership of assigned tasks using my initiative to resolve problems efficiently.• I keep the client updated having analysed, diagnosed and resolved the reported issue within given targets.• I work with other IT departments and third parties when calls cannot be resolved at first point of contact.• My deskside responsibilities provide detailed field based technical support on customer premises.• I create and update documentation for the benefit of users and IT staff.• I have gained extensive experience at all levels of support. Good understanding of hardware, software and networking troubleshooting techniques.

Surrey, England

• Developed own business. Focused on client needs and built-up strong customer base.• Excellent listening skills and maintaining customer relationships.• Tailored bespoke service providing appropriate resolutions to any task requirements.• Completed assignments to specification and within agreed time frames. • Repeat business due to customer satisfaction and recommendations.

Guildford, United Kingdom

A self-motivated professional with extensive experience in computing and customer care. Flexible, with a passion for ensuring customer issues are resolved to a successful conclusion, no matter the complexity, within given SLAs. Proven ability in resolving technical problems, working in a logical manner. Always maintains a professional approach and takes pride and responsibility in completing assigned tasks.Principle Support Analyst, hands on technical problem solver and responsible for the day to day activities of the team. Ensuring stakeholder requests are serviced in a timely manner, prioritising own time management and that of the teams activities. Having gained an in-death understanding of the disciplines necessary to support an IT environmentKey Strengths:• Professional approach to Customer needs.• Excellent customer communication skills.• Superb at building and maintaining Customer relationships.• Skilled ability in identifying Customer concerns and finding resolutions.• Can-do attitude and disciplined when working independently. • Good liaison skills when collaboration is required with third party services.• Strong analytical and troubleshooting skills.• Ability to prioritise according to demands of the business.• High degree of accuracy and attention to detail.• Capable of working to deadlines with a flexible approach.Experienced In:• Microsoft Active Directory Domain Services.• Microsoft Exchange Server 5.5, 2003, 2010. • Microsoft Server 2000, 2003, 2008, 2012.• Microsoft Office 97, 2000, 2003, 2010, 2013.• Microsoft Services, DHCP, DNS, WINS.• Microsoft SCCM.• Microsoft Group Policy.• Office 365.• Microsoft AppV.• Blackberry Enterprise Server.• Symantec Backup Exec 10, to 12.• Tivoli Storage Manager.• TrendMicro Officescan 8.0, 10, 10.5.• Kaspersky Endpoint Security.• Distributed File Systems.• Citrix XenApp 5, 6.0, 6.5.• Citrix XenDesktop 5.0.• Citrix ShareFile.• Cisco IronPort email and Web Security.• VMWare ESXi.

London, United Kingdom

Team member working within the finance industry. Member of the European Helpdesk receiving incoming calls from users based all over Europe. Customer focused Support, 2nd and 3rd line on an 24 hr rota basis. Mainly responsible for Microsoft Windows and MS Exchange infrastructure within the organisation.Key Skills: • Management of distribution lists, mailboxes and folder access using Active Directory. • Activation of BlackBerry and HTC devices for secure emails of users on BB Server. • Previsioning of folders and drives using Active Directory and to users using remote access. • Supporting users with software issues, mainly Microsoft Office, i.e. Outlook. • Diagnosing network connection issues for home based (VPN and Citrix) and office based users. • Managing and configuration of new Print servers, print queues and Scan Server. • Responsible for looking after V.I.P stakeholders, resolving issue from first point of contact. • Installing new hardware remotely, to remote users. • Setting up of meeting rooms, including laptops, projectors and video conferencing software. • Building P.C’s and laptops to suit the software and hardware requirements of each department. • Supporting users with issues with equipment such as P.C’s, Laptop’s, and printers.• Responsible for hardware and software installation, maintenance and repair. • Upgrading machines with newer versions of software, and memory upgrades.

Various Customer Support Roles.• IT Support 1st and 2nd line to end user community.• Responsible for all aspects of Windows "WFWG" pri Active Directory Domain Administration.• MSMail Email infrastructure.• LAN administration for Microsoft and bespoke products for server-based applications. • Responsible for build standards of Laptop & Desktops within a multi-platform environment. • Accountable for the maintenance of various hardware devices, printers, scanners, faxes.• Creation of user guide notes and training documentation.