Fario Marismari Email & Phone Number

Epsom, Surrey, United Kingdom

Ewell, Surrey

Surbiton, United Kingdom

• I am a highly motivated Service Desk and Deskside Support Analyst; customer satisfaction is my primary focus communicating in a user-friendly and professional manner.
• I have a can do attitude, I work in a conscientious and logical manner and take ownership of assigned tasks using my initiative to resolve problems efficiently.
• I keep the client updated having analysed, diagnosed and resolved the reported issue within given targets.
• I work with other IT departments and third parties when calls cannot be resolved at first point of contact.
• My deskside responsibilities provide detailed field based technical support on customer premises.
• I create and update documentation for the benefit of users and IT staff.

Surrey, England

• Developed own business. Focused on client needs and built-up strong customer base.
• Excellent listening skills and maintaining customer relationships.
• Tailored bespoke service providing appropriate resolutions to any task requirements.
• Completed assignments to specification and within agreed time frames.
• Repeat business due to customer satisfaction and recommendations.

Guildford, United Kingdom

• A self-motivated professional with extensive experience in computing and customer care. Flexible, with a passion for ensuring customer issues are resolved to a successful conclusion, no matter the complexity, within.
• Professional approach to Customer needs.
• Excellent customer communication skills.
• Superb at building and maintaining Customer relationships.
• Skilled ability in identifying Customer concerns and finding resolutions.
• Can-do attitude and disciplined when working independently.

London, United Kingdom

• Team member working within the finance industry. Member of the European Helpdesk receiving incoming calls from users based all over Europe. Customer focused Support, 2nd and 3rd line on an 24 hr rota basis. Mainly.
• Management of distribution lists, mailboxes and folder access using Active Directory.
• Activation of BlackBerry and HTC devices for secure emails of users on BB Server.
• Previsioning of folders and drives using Active Directory and to users using remote access.
• Supporting users with software issues, mainly Microsoft Office, i.e. Outlook.
• Diagnosing network connection issues for home based (VPN and Citrix) and office based users.

• Various Customer Support Roles.
• IT Support 1st and 2nd line to end user community.
• Responsible for all aspects of Windows "WFWG" pri Active Directory Domain Administration.
• MSMail Email infrastructure.
• LAN administration for Microsoft and bespoke products for server-based applications.
• Responsible for build standards of Laptop & Desktops within a multi-platform environment.