Fabiana Masides Email & Phone Number

Frankfurt, He, De

Frankfurt Rhine-Main Metropolitan Area

- Successfully managed orders and provided comprehensive support to international clients.- Collaborated with cross-functional teams to resolve post-order issues, ensuring customer satisfaction.- Utilized ERP system for documentation and reporting purposes.

Kelsterbach, Hesse, Germany

- Managed fleet disposition at the Hertz Airport Service Center in Kelsterbach.- Proficiently handled cancellations, order changes, and delivery delays.- Conducted quality control and damage handling.- Expertly managed back-office operations.

Frankfurt Am Main, Hessen

- Stationed at the Airport in Frankfurt, provided high-class customer service by managing rentals and returns.- Resolved customer issues and concerns professionally, leading to improved operational performance and customer satisfaction.- Effectively communicated and offered ancillary products and services to enhance the customer's travel experience and maximize revenue, consistently exceeding personal sales goals (RPD average $16).

Frankfurter Flughafen

- Provided expert support and advice to national and international customers.- Actively promoted additional services, consistently achieving the highest bonus level with an average RPD of €13.- Managed vehicle disposition, damage handling, and all administrative rental processes.

Madrid, Autonome Gemeinschaft Madrid, Spanien

As a Business Manager, my day to day was full of contact with clients from all around the world with whom we developed wholesale relationships. We have exposed at several international trade shows, including:-SIMM Semana Internacional de la Moda de Madrid-WHO'S NEXT, Salon du Prêt-à-porter Paris-MOMAD Metrópolis, Madrid-CPH VISION, International Fashion Fair in Denmark, CopenhagenIn these shows we gained new clients and got a great idea of the new fashion trends coming up.

Madrid Area, Spain

Always looking for ways to innovate in my designs while taking the environment into consideration. Being creative, fun and bright in my work, and always being attentive to detail.

Madrid Area, Spain

Global Technologies and Business Consulting was a firm dedicated to business consultancy in the Iberic region, operating primarily in the areas of Project Management, Business Intelligence and Business Analysis. I worked in the Project Management department in a team of approximately 20 employees, reporting directly to the Project Management Director. I acquired a general knowledge of the commercial and technical operations in the consulting business, with clients in different business areas (banking, construction, state enterprises, pharmaceutical, etc.).Responsibilities:- Worked in Project Management with a focus on business consultancy.- Managed project deliverables and interfaced with stakeholders and departments.- Engaged in customer acquisition and commercial proposal creation.

Madrid Area, Spain

Handled customer service, troubleshooting, and communication with the insurance department.

Madrid Area, Spain

Managed employee absences and hiring documents.

Madrid

Received and registered information on fuel refueling on commercial and cargo aircraft.Organized refueling documents and weather aspects.

Bachelor Of Arts In Industrial Design Engineering, Industrial Design

Chemistry

Activities and Societies: -Volleyball Club

Education record

Activities and Societies: -Padel Tennis Club

Education record

Activities and Societies: -Volleyball Team

Online Course In "Managing Fashion And Luxury Companies" 2014, Business Administration And Management, General