Quality Customer Technical Service Engineer
Provide technical and customer support for the quality assurance function focused on Ball Customers. Provide support in the development of new products being developed by Ball and/or Ball customers. Lead implementation of technical improvements agreed between customers & Ball.Contact customers regarding quality issues, visit customers where required and review complaints with Ball manufacturing plants and/or customers. Perform root cause analysis and implementation of corrective action for process related concerns. Participate and interact with the engineering and operations groups and plant staff on quality-related matters, evaluating customer claims.Conduct and participate in continuous improvement activities to enhance the quality management systems (such as DMAIC, 5S, Kaizen lean methods, etc.) Develop training to build and sustain quality awareness. Analyze failure, corrective and preventative action to respond to customer complaints and create/maintain company quality documentation, such as quality manuals, quality procedures, etc. Present data to highlight problem status for areas needing attention; also to reflect areas where corrective action has/has not had the desired results.